Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,232 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knowledgeable staff. Price matched a competitor. Talked me through the installation. I would recommend to all.”

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Posted 11 months ago

“Took a long time after purchasing online for the sales team to let me know that the parts I ordered had been discontinued. The lack of communication continued when trying to resolve the issue. When I went in store to resolve, I was met with the same poor service. Purchased an alternate product only to be told when I went to collect the product that the parts were missing. I will not be purchasing any products from this store in future.”

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Posted 11 months ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 10 months ago

“Shipping is very slow don't count on it being in your hands within 2 weeks even if it only has to move one state over.”

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Posted 11 months ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 10 months ago

“great service”

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Posted 11 months ago

“Thanks…………….”

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Posted 11 months ago

“The price was great during the Black Friday sales. BUT nearly two weeks to despatch is a bit much when the website says 3 days. Several emails that were ignored and then a couple of phone calls to eventually get it dispatched. Plenty of apologies but still pretty poor service. Got them and installed them.”

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Posted 11 months ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 10 months ago

“I ordered two bolts for my roof racks. Delivery said "1 to 2 days". They waited 5 days to dispatch the items, and now it's too weeks later and I'm yet to receive my package. I've literally been on the trip I bought this for and returned home before the bolts arrived. Crappy company.”

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Posted 11 months ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 10 months ago

“I had a problem with Christmas mail delivery,but roof racks galore were very helpful, thank you.”

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Posted 11 months ago

“Their online assistant made getting the right spare part for my Truck Rack easy. Great service.”

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Posted 11 months ago

“Friendly service guy at the Mitcham store. Webstore stock tracking system needs an overhaul; conflicting information provided by the physical store vs the webstore. I was advised by webstore customer service that the item will be available in two weeks for pick up (good), and when I followed up on its' status after 2 weeks, was told another 2+ weeks was required (bad). I contacted the store directly and my order was already awaiting collection! Go figure.”

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Posted 11 months ago

Thank you for bringing this to our attention. We apologize for any inconvenience and are actively addressing the issues you've raised.

Posted 10 months ago

“Like it a lot”

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Posted 11 months ago

“Can’t review as I have not received”

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Posted 11 months ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 10 months ago

“Online processes work OK. Communication is a little slow for me. Click and collect. No indication if in stock. When can I pick up? Admitted this was Sunday.”

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Posted 11 months ago

We appreciate your honesty. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 10 months ago

“thank you for the roof racks”

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Posted 11 months ago

Thank you for your review

Posted 10 months ago

“Good service, excellent product and timely communication.”

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Posted 11 months ago

Your satisfaction is out top priority! Thanks for a great review Michael!

Posted 10 months ago

“placed an order 10 days ago with the estimate being 3 days delivery. still haven't had any tracking number or anything supplied”

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Posted 11 months ago

We're sorry your experience didn't meet expectations. Your feedback is valuable, and we're working to improve.

Posted 10 months ago

“Great service, fast and good price”

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Posted 11 months ago

We look forward to serving you again in the future!

Posted 10 months ago

“Easy to purchase online, great online chat assistant. Unfortunately what I ordered wasn’t in stock and waiting on back order.”

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Posted 11 months ago

Seems this back order took some time and has now been dispatched!

Posted 10 months ago

“Seamless with great help”

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Posted 11 months ago

Great to hear you had a seamless experience with us Wayne!

Posted 10 months ago

“Ordered 1 week ago deliver eta 1 day product not even dispatched for 5 days Then shipping not accurate either 1 week after order still not delivered even though estimate for next day delivery”

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Posted 11 months ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 10 months ago

Roof Racks Galore is rated 4.3 based on 1,232 reviews