Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,236 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You keep sending me emails for a review and I have not received my roof racks yet. Your website said available and ready to deliver in a few days but it's going to be a few weeks. Perhaps don't hassle me for a review until you deliver the goods.”

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Posted 1 year ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 10 months ago

“I know these requests are auto generated but bit hard to give a review when I haven’t got the product yet???”

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Posted 1 year ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 10 months ago

“Great service had the bracket I was after on hand which the 5 competitors close to me didn't won't go anywhere else now”

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Posted 1 year ago

“I gather the 2 stores have different owners as we weren't told the product was at the other store. The city store was so efficient in getting m delivery shipped. Should be getting it tomorrow amd can't wait. It's a Christmas present so thankyou for your assistance”

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Posted 1 year ago

“Zzzzgghfvhucuct bm”

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Posted 1 year ago

“quick and efficient service at a good price.”

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Posted 1 year ago

“Super speedy delivery A great product at a good price in a very short time.”

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Posted 1 year ago

“Had an issue with Roof racks galore asking for $300 extra when the product was no longer available in WA after I purchased in the Black Friday sales. After speaking with Abbie in Web sales she was brilliant and resolved everything. Very happy with the outcome and now waiting the delivery .”

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Posted 1 year ago

“Quick and easy”

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Posted 1 year ago

“I found that R.R.G web site easy to navigate the variety of roof racks and accessories was great .”

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Posted 1 year ago

“I purchased a set of roof racks online for click and collect and it said all items were in stock. When I called the store to find out when the order would be ready to collect they advised that they didn't have the stock and the website was incorrectly showing stock levels due to a recent merge with another roof rack store. The team member I spoke to said they would not transfer stock between stores to fill the order, and that if I wanted it immediately I'd need to drive to a store 30km away. Otherwise it will be about a 2 week wait to order in parts (but no exact time has been confirmed at this point in time so who knows if it will be two weeks?). Overall, this is very poor service. Incorrect stock levels on the website is already a badly managed service, but to then offer no solution besides either waiting for an order to arrive when their other stores in the metro area have stock, or for me to go a very long way out of my way to collect from a different store is exceptionally poor. I will collect my order when all the parts are available, but I will not shop here again.”

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Posted 1 year ago

Thank pete for your very valuable feedback! We apologize that your order has been affected by the merger occurring in our business. We hope you will try us again in the future!

Posted 10 months ago

“Straight Shooters. No fuss. Quick and agile with installation and ordering of products. Good prices.”

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Posted 1 year ago

“My click and collect experience was excellent, but while in the store I saw some less positive treatment of callers and the body language and comments made about callers who were difficult revealed that this would be a store that could be very bad when things go wrong.”

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Posted 1 year ago

“Exactly what I was looking for. Easy online purchase. Look forward to receiving my Thule XT easy fold long loading ramp.”

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Posted 1 year ago

“Why ask for feedback when order not dispatched. I have not received item as yet but you keep asking for a review. Rating reflects results.”

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Posted 1 year ago

Thanks for your feedback Brian We apologize on the delay you experience with the dispatch/pick up on your order! We experienced a very large amount of orders during this time causing some delays. We hope you find your next experience with us more streamline.

Posted 10 months ago

“Super fast delivery. Good product. Good price. Good returns policy and post sales support.”

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Posted 1 year ago

“Good company”

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Posted 1 year ago

“Ordered awning. web site said it was in stock, 1 week later i have had no communication from anyone to let me know when it will be ready to collect. i contacted roof racks galore in cannington twice to find out whats going on and no one could tell me anything, i asked for the store manager to give me a call to find out whats going on, and so far no communication. 2 weeks now and still no Awning. I've been told its in stock in Joondalup. Very disappointing. I wish they would put as much effort into getting the customers goods to them as they do asking for reviews”

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Posted 1 year ago

Thanks for your feedback Paul! Apologize for a delay in your awning being able o be picked up. During this time our business was going through a merger, causing some delays in stock information . I can see you have now received your awning and hope you are making great use of it this summer!

Posted 10 months ago

“In stock doesn't mean in stock.”

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Posted 1 year ago

Thanks for your feedback! The merger during this time cause some delays/issue with our stock levels. We understand this can be frustrating and hope you will shop again with us in future .

Posted 10 months ago

“This replacement cover bag fits. However, it was useless for Roof Racks Galore to keep asking me to do a review until such times as: 1. The bag arrived at my home. 2. The bag was fitted (No fitting instructions were given to the installer (Me)).”

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Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,236 reviews