Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,232 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

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“All went smoothly and they kept me well informed”

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Posted 11 months ago

Were a smooth operator Peter! Glad you had a great experience!

Posted 10 months ago

“One of the products delivered don’t seem to be new items. Not in Thule packaging and missing pieces of rubber that a supposed to be in the product. Not a satisfied customer as was long delays on item as well.”

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Posted 11 months ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 10 months ago

“Great service. I ordered an item for click and collect that had to be special ordered. They contacted me the day after my order to let me know the delivery date (10-14 days). As it was a xmas gift and would not arrive before xmas they offered to let me cancel the order and refunded the money into my bank straight away. Best service from a company. Would use them again for purchase. Easy, simple, efficient service.”

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Posted 11 months ago

Easy, simple, efficient service. Music to our ears!

Posted 10 months ago

“Easy to purchase, quick to arrive”

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Posted 11 months ago

Fantatsic news Greg! Thanks for a great review!

Posted 10 months ago

“I will not purchase from, nor recommend this company.”

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Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 10 months ago

“Items display as in stock on the website, but when order, I get an email to say it is 7-10 business days. 12 business days later I am still waiting for my item.”

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Posted 1 year ago

Thank you for your feedback Stuart, Your item was in transit for a considerable amount of time and we have passed this feedback on the courier. Under normal circumstances, we would have sent a replacement product, however, due to stock constraints - this was not an option. I can see you have received your item. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 10 months ago

“The rack that was supposedly in stock was not. I was contacted to see if I was happy to wait for an incoming shipment, which I was ok with. Soon after that, I was informed that it was not available, and I could buy another rack. The only other suitable racks were more expensive, and I was not wanting to pay extra for something. I am now here 1 month after the original purchase waiting for the roof rack. The mounting kit has arrived, but not the rack. I am hoping the remainder arrives soon.”

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Posted 1 year ago

We're sorry to hear about your less-than-ideal experience. Your feedback guides our ongoing efforts to enhance our services.

Posted 10 months ago

“Good advice and quick delivery!”

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Posted 1 year ago

Cant wait to serve you again!

Posted 10 months ago

“So helpful. I’ve dealt with Roof Racks Galore for a few things now and each time they go out of their way to make sure everything runs smoothly. Will continue buying things from them.”

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Posted 1 year ago

Thanks for contniuing to see us Charlie! Were happy to help!

Posted 10 months ago

“I haven’t received the goods yet and the update via the delivery status is poor.”

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Posted 1 year ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 10 months ago

“Ordered Light Bar Brackets, chose Cick and Collect from local store saying they had stock. 3 days later still no stock. Only coming from 30km away. Other store took 2 days to send them. Went to collect twice. Ended up getting refund. Should just say no stock and I could have picked up from other store.”

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Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 10 months ago

“Purchased an item from them and paid for them, 4 days later I'm told that their suppliers don't expect to have them until late January 🙁 Selling an item they obviously don't have in stock. Now waiting to hear about a refund so can't imagine I will be purchasing anything from them in the future.”

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Posted 1 year ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 10 months ago

“It was easy to find the product on the site, and the on-screen help I got from the chat window was extremely helpful. A great experience all round.”

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Posted 1 year ago

Fantastic you were able to use the site easily and the chat was helpful! Cant wait to help you on your next purchase!

Posted 10 months ago

“Very helpful and made the process easy.”

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Posted 1 year ago

Glad to hear the process was easy Garry!

Posted 10 months ago

“Very pleased with your service. Was kept notified of my order and was delivered before the expected date. Even recieved a Free upgrade due to Xmas stock issues which was highly appreciated. Everyone on their help line was Fantastic and couldn't help enough. Thank you Roof Racks Galore.... Highly recommend!”

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Posted 1 year ago

Thanks for your kind words Jeffree! Please come back again soon!

Posted 10 months ago

“Pretty annoying that the website said it was in stock at a nearby store for pick-up in 1-2 days, then a couple days later they leave a voicemail to say its on backorder and will be available in a month. When it was eventually ready took them forever to find the order in the system. The staff were friendly enough and helped fit.”

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Posted 1 year ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 10 months ago

“I ordered thule connection kit formmy new car. Collected same day. Very easy and fast ! Thanks”

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Posted 1 year ago

Glad to hear your new car set up is sorted!

Posted 10 months ago

“Shopped here a few times and the service has always been fantastic - both in-store at Rocklea and online.”

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Posted 1 year ago

Thanks for being an instore and online customer Serika!

Posted 10 months ago

“I ordered a Thule hitch-mounted bike rack, and the adapter for the power attachment was not in the box. I called them up and it was dispatched the same day, and arrived in time for our Christmas trip. Everyone makes mistakes, how a company deals with them is what sets them apart.”

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Posted 1 year ago

We couldnt agree more Duncan! Glad to hear it was sorted so quickly!

Posted 10 months ago

“Very easy to get our order online”

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Posted 1 year ago

Thanks for your great feedback Habib!

Posted 10 months ago

Roof Racks Galore is rated 4.3 based on 1,232 reviews