Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,232 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

Visit Website

Write Your review

Tell us how Roof Racks Galore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very fast, item is great condition and good price(applied with 20% off coupon) Would love to purchase again!”

Helpful Report

Posted 7 months ago

We can't thank you enough for taking the time to share your positive feedback. Knowing that we've met or exceeded your expectations is incredibly rewarding for us.

Posted 7 months ago

“Ordered parts to fix my 270 foxwing awning, delivered quickly and repaired easily! Thanks”

Helpful Report

Posted 7 months ago

Thanks for your positive review Marc!

Posted 7 months ago

“Great price, high quality goods and super fast delivery. Rack unpacked and installed same day with no isssues, quite easy to do.”

Helpful Report

Posted 7 months ago

Your positive feedback brightened our day! Thank you for choosing us, and we look forward to serving you again in the future

Posted 7 months ago

“It was only a key for Thule roof racks but it was an extremely quick from order to being delivered. Great work.”

Helpful Report

Posted 7 months ago

Thank you for your glowing review! We're thrilled to have exceeded your expectations.

Posted 7 months ago

“Part was not sent on time so was no use to me. Couriers please are completley usless as a freight company, lost the parcel for a few days and then just left it in a very public space. Will not be dealing with these guys again.”

Helpful Report

Posted 7 months ago

Thanks for providing that insight on your freight experience John, we've passed this feedback along. Were constantly trying to improve our service and the freight options we provide customers.

Posted 7 months ago

“I bought Thule Freeride 532 Twinpack. and received this message after two days: "your order has come through to us as an “Additional Freight” query in which we have been quoted $100 to have your order shipped. This quote does unfortunately exceed our capacity to offer free shipping in this instance.This cost is reflective of your order being sent from our Queensland warehouse. If you do wish to have your items sent, we will need to request a $100 freight charge from your end." No words! order canceled.”

Helpful Report

Posted 7 months ago

We understand your frustration, Ben. We don't take making this decision lightly and only reach out as a last resort. This freight cost was due to the size and distance required to travel. We are constantly looking for ways to improve our service and hope you may give us another go in the future.

Posted 7 months ago

“Because RRG is one of the few suppliers where spares for Prorack bars, I had little choice but to purchase from them. Unfortunately, their delivery fees are really steep. I bought a set of four 6mm grub screws for $21 and had to pay $19.50 for delivery - almost 100% of the item cost. It was a very small package. It's hard to see how $19.50 is a reasonable or justifiable delivery price for such a small item. By comparison, a set of 6" car speakers from many suppliers have a delivery fee of $10 - about 10% of the item cost. If you like being gouged for delivery fees, look no further.”

Helpful Report

Posted 7 months ago

Thanks for this insight! We are constantly looking for freight options, giving customers as many freight options as possible. The Shipping costs provided on our website are directly from freight companies LIVE. This delivery charge goes straight to the freight company. Thank you

Posted 7 months ago

“Huge range of options, the website is excellent and very easy to find a product to suit your car. I found the price competitive, the staff friendly and very short wait time for stock. Definitely recommend.”

Helpful Report

Posted 8 months ago

Thank you for your wonderful review! We're thrilled that you had a fantastic experience with us. It's customers like you that motivate us to strive for excellence every day

Posted 7 months ago

“Really great website for figuring out what components are needed for the roof rack you want. Some sites I’ve looked at you have to figure out what’s needed and add to your order. Roof Racks Galore site told me the bundle I needed straight up, no guess work. Quick turnaround time on the order also. Only negative was Couriers Please left it at the wrong address but that’s not RRG’s fault and can’t detract from their service.”

Helpful Report

Posted 8 months ago

It means a lot to us that you enjoyed your experience. We'll continue working hard to maintain the high standard of service you've come to expect. Thank you for your support!

Posted 7 months ago

“Staff were very helpful”

Helpful Report

Posted 8 months ago

Your positive feedback brightened our day! Thank you for choosing us, and we look forward to serving you again in the future

Posted 7 months ago

“Easy to order. Great price. Sadly the rack is producing some minor vibrations. I’ve spent sometime adjusting and testing. Went into roof rack galore at Maroochydore and assistant was good, checked the install but couldn’t recommend a great deal to fix other than additional deflectors. Going to try some but still easier to order those online.”

Helpful Report

Posted 8 months ago

We appreciate your honesty. Roof Racks can be noisy and wind deflectors are a great remedy to the issue you are describing.

Posted 7 months ago

“Near enough is not good enough for the delivery of the roof rack. It was left on the side of the driveway 90metres from the house. The driveway is sealed and 5metres wide. With turnaround large enough for long traytop trucks and a crane truck to deliver a 6m container. No security where it was dumped. Del. Service has been the worst experienced”

Helpful Report

Posted 8 months ago

Sorry to hear about your freight experience Arnold! We have passed along this feedback to the courier company. Your feedback guides our ongoing efforts to enhance our services.

Posted 7 months ago

“Great service”

Helpful Report

Posted 8 months ago

We appreciate your wonderful review!

Posted 7 months ago

“Great service and products”

Helpful Report

Posted 8 months ago

We're so happy to hear you had a positive experience. Your satisfaction is our top priority, and we appreciate your support!

Posted 7 months ago

“Very professional supplier.”

Helpful Report

Posted 8 months ago

We're grateful for your positive feedback! It's rewarding to hear that you had a great experience with us!

Posted 7 months ago

“Selected free shippping when i placed order. A few days later asked to cover shipping costs on already placed order, reluctently payed, Have never been proveded with a tracking number or despach confimation.”

Helpful Report

Posted 8 months ago

Thank for your feedback Larry. I can this has now been delivered to your house.

Posted 7 months ago

“Just purchased a pioneer 6 platform, great service and great price, couldn't be happier.”

Helpful Report

Posted 8 months ago

We're thrilled to receive your kind words. Your satisfaction is our ultimate goal, and we're glad to have achieved that with you.

Posted 8 months ago

“These guys are fantastic! Shoutout to Caureen from the customer service team for handling my order and replacement package. Returns was easy and convenient, replacement of damaged parcel was seamless, fast delivery and fast response from customer service. Highly recommend these guys.”

Helpful Report

Posted 8 months ago

We're so happy to hear you had a positive experience. Your satisfaction is our top priority, and we appreciate your support!

Posted 8 months ago

“Very good service”

Helpful Report

Posted 8 months ago

Thank you for your positive feedback!

Posted 8 months ago

“Package arrived with box completely ripped open due to pathetic loading of package on truck, main platform partially fallen out of box and has some small scratches on it, smaller box containing brackets fallen out of main box and relised when checking condition of rack there is one box containg two pivots is missing. Another box containg two pivots was torn open and has two brackets missing. Very disappointed and I will be contacting Roof Racks Galore to pickup and supply new rack.”

Helpful Report

Posted 8 months ago

Thank you for providing this insight Joe. It looks like the team is already in communication with you to get this sorted. It is a part of our Quality Control process that we would only dispatch items that are in saleable condition. This includes the structural integrity of the box. Were sorry to hear this has happened to you and hope to have this resolved shortly.

Posted 8 months ago

Roof Racks Galore is rated 4.3 based on 1,232 reviews