Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,236 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

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“We have used them before with wonderful service. In this particular incident, the website stated that the products were in stock, and after ordering and paying, we were told they wouldn't be available for 6 months. We are getting a refund.”

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Posted 1 year ago

“Great online site Fantastic delivery time frame and to top it off great product & price”

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Posted 1 year ago

“After the order nothing happened for 3 weeks and then I made contact only to be told there was a mixup with my order. Now I wait another 2 weeks for delivery.”

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Posted 1 year ago

We apologise for the technical difficulty experienced during your order. We were working through a merge during this time, causing some updates to stall some orders which has affected your order in this case. This issue has since been resolved this and we hope to see you again.

Posted 10 months ago

“They had a delay in supply on what I ordered. They emailed me right away. And I spoke to a customer service person who walked me through finding a suitable replacement product and even matched the price due to the hassle. What great service. Will be back for sure. And the range and prices are very competitive.”

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Posted 1 year ago

“Bad experience with this company so far, did not receive order as promissed in "one business day", also no callback as requested. When asked to speak to supervisor/manager, feedback was he is busy.”

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Posted 1 year ago

Hi Cornelius, Thank you for your feedback. Our sincere apologies for this experience. This has been raised with all management across the company, and we will work to better improve our escalation processes to avoid this from reoccurring in future. We apologise again for the inconvenience caused.

Posted 10 months ago

“Haven’t received good yet but the service informing me what is happening has been first class. Others could take note!!”

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Posted 1 year ago

“Very good to deal with and delivered very promptly”

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Posted 1 year ago

“a week and a half to receive order + missing part... :-(”

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Posted 1 year ago

Hi Renaud, Thank you for your feedback. Our sincere apologies as your item was missing a component. We hope the resolution offered was satisfactory, and we will ensure our quality control is priority for future reference. Thanks again for your feedback.

Posted 10 months ago

Thanks for your feedback Renaud! We apologise the delivery on this itm took so long. I can see the team has also supplied the missing part and hope you are enjoying your roof racks

Posted 10 months ago

“Roof Racks Galore had exactly what we needed and the process of ordering was quick and easy.”

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Posted 1 year ago

“After waiting 3 weeks for an order status update I had to follow up and got this. Item is now due to arrive in a further 2 weeks. Thanks for getting in touch. Our sincere apologies for the delays. I have looked into your order status and it seems your order was allocated to the incorrect warehouse therefore this has caused a delay. Given this, I have amended the allocation and have prompted for our warehouse team to send this out today.”

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Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW/VIC/WA & TAS. We apologise as your order has been affected amongst the teething stages of this merge, and will endeavor to improve our systems to avoid this happening in future. Thanks again for your feedback.

Posted 10 months ago

“A worker in the Adelaide branch was very helpful in reguards to my order,happy with my purchase.”

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Posted 1 year ago

“Phoned staff with questions about an item I wanted to purchase. I had my questions answered and I ordered the item at a great price. Item arrived in just a few days. I haven't tested the item out yet.”

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Posted 1 year ago

“No fuss tidy unit allgood”

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Posted 1 year ago

“Pleasant phone call with staff member at Lonsdale Store. Will click and collect from there.”

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Posted 1 year ago

“Great service every time I’ve been in the Fyshwick store”

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Posted 1 year ago

“My order was showing it was in stock in store, so i ordered click and collect. Never heard anything from the store, so i called to find out they had none and no one is NSW actually had stock. Horrible experience, never again.”

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Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW. We apologise as your order has been affected amongst the teething stages of this merge, and that this has affected your experience with us. Your feedback will be taken into consideration for future reference.

Posted 10 months ago

“Very informative about the product. Format made for easy purchase.”

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Posted 1 year ago

“Easy to order, great staff, no communication about out-of-stock. Had to wait over 3 weeks when the website stated stock was available.”

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Posted 1 year ago

Hi Allan, Our sincere apologies for the lack of communication. We will continue to work on improving our systems and processes to avoid this issue reoccurring in future. We appreciate your feedback.

Posted 10 months ago

“Item received for click and collect had carton cutter blade marks on aluminium surface and a dent in the side and was then hand bubble wrapped for my collection. And as such when I received it, and opened it, I then had to take the time to return it and have it replaced.”

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Posted 1 year ago

Hi Brad, We apologise for this experience. This is not the service level we pride ourselves on, and we will relay this feedback onto all of our store teams to ensure that all products provided to customers are in brand new condition as provided by our suppliers. We apologise again for the inconvenience, and hope to provide better experiences in future.

Posted 10 months ago

“Easy find items. Easy use pages. Price better than others. Your webside is excellent. Thanks.”

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Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,236 reviews