Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.25

4.3 Rating 1,381 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sorry I haven't replied to your request for feedback yet, but I haven't received my product yet and your delivery company keeps telling me (for a week) that it's coming each day...... but still not here.... disappointed. Dealing with your company was great, however the delivery issue reflects badly on your company unfortunately.”

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Posted 1 year ago

Thanks for your feedback and understanding Trish, I have entered this into our shipping issues data sheet so that I can follow up when I am next speaking to our freight forwarder. Please email me if your items have still not been received (webstore@roofracksgalore.com.au) Thanks again for your feedback and sorry for the delay.

Posted 1 year ago

“Pay $20 for next day delivery and still waiting Wednesday lunchtime Not delivered yet !!!”

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Posted 1 year ago

Hello Shayne, Thanks for your feedback. I'm also surprised this has not yet arrived. Your order was sent the next business day (Monday) with our fastest courier (Startrack). I'm sorry for the delay in getting this to you. I will continue to monitor this freight and hope it arrives today. Thanks for understanding that we have done our best to get this out to you as fast as possible and have been let down by, historically, our most efficient courier.

Posted 1 year ago

“Lack of comms, slow delivery, wouldn’t try again.”

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Posted 1 year ago

Hello Sam; Sorry for the delay with your order. At around the time of your order we turned on a second distribution location. In the long term this will create considerable convenience for our customers. In the first week there were a couple of customers for whom delays were inadvertently caused. I can confirm delivery was attempted for your package already and it is being held at the Canberra depot for collection. Thanks again for your message and for your understanding.

Posted 1 year ago

“Ordered a product to be sent express delivery by startrack - said 1 day delivery - has taken 2 days so far and haven't even been sent a tracking number. I leave on holiday tomorrow, which is the reason I bought the product, but I won't be able to use it.”

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Posted 1 year ago

Hi Sarah, Thanks for your review. I have just been advised that one of my team members has already been on the phone with you. As you may have been informed your items, needed to be transferred from one of our stores to the warehouse, before dispatch and will be dispatched today. Sorry, we didn't get it out to you in a timely manner. Thanks again for your message.

Posted 1 year ago

“Very slow shipment of product - took over a month.”

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Posted 1 year ago

“Large order over $2000 on 18may now 1st June still waiting on a delivery. In this day and age very disappointed…”

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Posted 1 year ago

“Online… ordering roof racks from website was very quick and straight forward…easy 5 stars Customer service upon collection was extremely poor. Both service guys appeared to be completely disinterested, tired, depressed. Did a work colleague of theirs die recently? That was their interest and energy level.”

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Posted 1 year ago

Thanks for your feedback Rebekah. I'm glad your experience with our online system was positive. Further to this, I'm sorry your in-store experience wasn't the same. I have raised this with our area manager so that he can address this at that location. It is our goal to deliver your online experience across the whole business, I'm thankful for you taking the time to help us develop our operations. Thanks again for your feedback and sorry for your experience.

Posted 1 year ago

“Product somehow missed the truck the first time for delivery and am still waiting well after the delivery date mentioned.”

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Posted 2 years ago

Hello John, Thanks for your review. The 2-day delay between your order and its dispatch was due to one of the items being transferred from a store to our warehouse. It seems there was an extended shipping time following this between public holidays and the mentioned missed pickup (for which customer feedback has been instrumental to correcting). Thanks for your patience and understanding while we got your items out to you.

Posted 1 year ago

“Was disappointed when I received the clamp as I was thinking they would be a pair, like the pictures suggested, not sure if one would be any use anyone, but My mistake. Then I have noticed there is a plastic cap missing”

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Posted 2 years ago

“placed the order and no acceptance reply for 5 days, not even received the rack yet and you want to know feed back. your trucking company has done nothing in 4 days except inform me that the delivery will be an additional 2 more days from the 24 th April. Stop useing holiday breaks as an excuse, everything is still open, the whole of Australia does not shut down.........”

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Posted 2 years ago

“I'm happy with the bars and the delivery was swift. But I asked about, and thought I had ordered four lockable end caps for the end of the bars and instead received one barrel. Really unhappy about that.”

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Posted 2 years ago

Hello Stephen, Thanks for your feedback. We're sorry that the parts ordered were not the parts needed and that this may have been caused by a misinterpretation of your needs. We are keenly interested in getting the correct parts out to you. As per my email we'll need some more details. Thanks in advance for getting back to us.

Posted 2 years ago

“Bought item that showed as in stock. After paying for it I received an email telling me it would take 7-10 business days to order it in and the ship it. Been waiting 2 weeks so far and item still hasn’t arrived.”

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Posted 2 years ago

Hello Andrew, Sorry to hear that our ordering process did not meet your expectations. In general, the meaning of our statements for 7-10 days ETA is based on effective shipping from our suppliers. We received your item in 10 days and dispatched it the following day. I have just run a track and trace on your consignment, it is listed as delivered (3 business days from dispatch). I do apologise again, that your item did not arrive in a timeframe that was satisfactory, I am happy that you received your item and apologise for any inconvenience this delay may have caused you.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,381 reviews