Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.24

4.2 Rating 1,266 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

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“Ordered awning. web site said it was in stock, 1 week later i have had no communication from anyone to let me know when it will be ready to collect. i contacted roof racks galore in cannington twice to find out whats going on and no one could tell me anything, i asked for the store manager to give me a call to find out whats going on, and so far no communication. 2 weeks now and still no Awning. I've been told its in stock in Joondalup. Very disappointing. I wish they would put as much effort into getting the customers goods to them as they do asking for reviews”

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Posted 1 year ago

Thanks for your feedback Paul! Apologize for a delay in your awning being able o be picked up. During this time our business was going through a merger, causing some delays in stock information . I can see you have now received your awning and hope you are making great use of it this summer!

Posted 11 months ago

“In stock doesn't mean in stock.”

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Posted 1 year ago

Thanks for your feedback! The merger during this time cause some delays/issue with our stock levels. We understand this can be frustrating and hope you will shop again with us in future .

Posted 11 months ago

“This replacement cover bag fits. However, it was useless for Roof Racks Galore to keep asking me to do a review until such times as: 1. The bag arrived at my home. 2. The bag was fitted (No fitting instructions were given to the installer (Me)).”

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Posted 1 year ago

“We have used them before with wonderful service. In this particular incident, the website stated that the products were in stock, and after ordering and paying, we were told they wouldn't be available for 6 months. We are getting a refund.”

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Posted 1 year ago

“Great online site Fantastic delivery time frame and to top it off great product & price”

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Posted 1 year ago

“After the order nothing happened for 3 weeks and then I made contact only to be told there was a mixup with my order. Now I wait another 2 weeks for delivery.”

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Posted 1 year ago

We apologise for the technical difficulty experienced during your order. We were working through a merge during this time, causing some updates to stall some orders which has affected your order in this case. This issue has since been resolved this and we hope to see you again.

Posted 11 months ago

“They had a delay in supply on what I ordered. They emailed me right away. And I spoke to a customer service person who walked me through finding a suitable replacement product and even matched the price due to the hassle. What great service. Will be back for sure. And the range and prices are very competitive.”

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Posted 1 year ago

“Bad experience with this company so far, did not receive order as promissed in "one business day", also no callback as requested. When asked to speak to supervisor/manager, feedback was he is busy.”

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Posted 1 year ago

Hi Cornelius, Thank you for your feedback. Our sincere apologies for this experience. This has been raised with all management across the company, and we will work to better improve our escalation processes to avoid this from reoccurring in future. We apologise again for the inconvenience caused.

Posted 11 months ago

“Haven’t received good yet but the service informing me what is happening has been first class. Others could take note!!”

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Posted 1 year ago

“Very good to deal with and delivered very promptly”

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Posted 1 year ago

“a week and a half to receive order + missing part... :-(”

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Posted 1 year ago

Hi Renaud, Thank you for your feedback. Our sincere apologies as your item was missing a component. We hope the resolution offered was satisfactory, and we will ensure our quality control is priority for future reference. Thanks again for your feedback.

Posted 11 months ago

Thanks for your feedback Renaud! We apologise the delivery on this itm took so long. I can see the team has also supplied the missing part and hope you are enjoying your roof racks

Posted 11 months ago

“Roof Racks Galore had exactly what we needed and the process of ordering was quick and easy.”

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Posted 1 year ago

“After waiting 3 weeks for an order status update I had to follow up and got this. Item is now due to arrive in a further 2 weeks. Thanks for getting in touch. Our sincere apologies for the delays. I have looked into your order status and it seems your order was allocated to the incorrect warehouse therefore this has caused a delay. Given this, I have amended the allocation and have prompted for our warehouse team to send this out today.”

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Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW/VIC/WA & TAS. We apologise as your order has been affected amongst the teething stages of this merge, and will endeavor to improve our systems to avoid this happening in future. Thanks again for your feedback.

Posted 11 months ago

“A worker in the Adelaide branch was very helpful in reguards to my order,happy with my purchase.”

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Posted 1 year ago

“Phoned staff with questions about an item I wanted to purchase. I had my questions answered and I ordered the item at a great price. Item arrived in just a few days. I haven't tested the item out yet.”

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Posted 1 year ago

“No fuss tidy unit allgood”

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Posted 1 year ago

“Pleasant phone call with staff member at Lonsdale Store. Will click and collect from there.”

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Posted 1 year ago

“Great service every time I’ve been in the Fyshwick store”

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Posted 1 year ago

“My order was showing it was in stock in store, so i ordered click and collect. Never heard anything from the store, so i called to find out they had none and no one is NSW actually had stock. Horrible experience, never again.”

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Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW. We apologise as your order has been affected amongst the teething stages of this merge, and that this has affected your experience with us. Your feedback will be taken into consideration for future reference.

Posted 11 months ago

“Very informative about the product. Format made for easy purchase.”

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Posted 1 year ago

Roof Racks Galore is rated 4.2 based on 1,266 reviews