Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,236 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

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“Great service super quick delivery”

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Posted 1 year ago

“Website said 1 Day DHL Shipping to my area. Shipping information wasn't sent to the courier until after 24 hours. It's now been 8 days and I still haven't received my roof rack. The courier isn't even DHL like the website stated. The tracking is now saying due for delivery on Monday which will be 13 days after purchase. Needed the roof racks in a hurry for a weekend trip, now that weekend has come and gone. Extremely frustrated as I bought them from this website because it stated the 1 day delivery. Customer service is blaming the courier, but I feel that they can't be the only one to blame. You can't state on the website that it's DHL when you're not using them and using some unknown cheaper company.”

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Posted 1 year ago

Hi Jordan, Thank you for your feedback. We apologise for the inconvenience this has caused you. Our warehouse teams and couriers were experiencing an unexpected volume of orders during this period and as a result this affected your order. We take full accountability, and are reviewing our processes to better handle these situations in future. Our apologies again for this experience.

Posted 10 months ago

“It's hard to leave a review when the product has not been delivered or and information of delivery since payment made last Friday today is Wednesday the following week a review should be made on the entire experience”

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Posted 1 year ago

Thanks for your feedback Peter! It seem their was a smal delay in sending your order due to our bussiness merger and the large amount of orders during this. I can see you have since recived your items. We hope to see you again in future

Posted 10 months ago

“I recently bought a set of Whispbar/Prorack Standard replacement pads, the transaction was pretty straightforward and simple and the price was very reasonable.”

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Posted 1 year ago

“Am still waiting, 3 weeks now, for replacement awning cover. Apparently it wasn't in stock, despite being able to be ordered and paid for, so needs to come from East Coast. Might as well have bought a cheap brand from EBay rather than a more expensive brand from a shop assuming quality and after sales service would be better.”

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Posted 1 year ago

Hi David, Thank you for your feedback. Our sincere apologies for the inconvenience with your order, and for the delay in response to your review. We will endeavor to improve our systems to avoid any miscommunication and delays in future. Thanks again for your feedback.

Posted 10 months ago

“Super fast postage, thank you!”

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Posted 1 year ago

“you pester me to provide feedback before the product even arrives”

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Posted 1 year ago

Good Morning Mark, This reveiw is about your purchasing experience with us. I can see we dispatched the items the next business day and have arrived safely. I hope you enjoy your roof racks!

Posted 10 months ago

“The website was easy to navigate and made the whole process pleasant.”

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Posted 1 year ago

“The process went really well.”

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Posted 1 year ago

“... haven't received anything yet.”

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Posted 1 year ago

“Amazing! My local store didn't have any stock of the fitting kit I needed for the racks I wanted and when they called the company, they were told maybe March for the next stock to arrive... I decided to look at other racks online and found Roof Racks Galore who happened to have the fitting kit I needed! Customer service is great too as I had to communicate with them due to a delayed parcel..”

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Posted 1 year ago

“Purchased a Thule Yepp Nexxt Mini New Momentum 12080112 via the online store, only to later receive an email from customer service team advising the product is discontinued. I was then offered the "updated" model and had to pay additonal costs, despite the fact I could have purchased the same model cheaper elsewhere during Black Friday sales. When I requested that Roof Racks Galore absorb the additional cost as a result of thier error, it was refused. Free shipping didn't apply despite the cost of the product exceeding $350.00.”

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Posted 1 year ago

Thanks for your feedback James, We rely on our suppliers to provide updates on product change including prices change and upgrades made. We unfortunately did not have this information prior to your purchase. We hope you are enjoying your new purchase regardless.

Posted 10 months ago

“Email update on delayed order was much appreciated (delay with supplier, so not RRG). Items arrived exactly as described with accurate courier tracking. Would use again.”

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Posted 1 year ago

“Easy peasy !”

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Posted 1 year ago

“I can't say to much as I haven't received a delivery advice as yet.”

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Posted 1 year ago

Thanks fo ryour feedback russell! I hope you are now enjoying your purchase.

Posted 10 months ago

“The staff at the Epping store were awesome and answered all my questions.”

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Posted 1 year ago

“Great prices and product. Quick delivery. Instructions needed to be clearer and more detailed but that is to do with the product and not the store.”

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Posted 1 year ago

“Order 000095405 placed on 11/11. Despatch confirmed 13/11. Not received. Couriers Please uncontactable. Spoke with RRG twice, twice promised a follow up call. No call made/received by RRG to/by me. Cancelled plans this weekend b/c I can’t carry gear required without racks. By admission you’re aware CP are useless yet, I assume based on cost, you continue to freight with them. Frustrating to waste my time chasing up this far and now wasting everyone’s time as I feel compelled to waffle on here in response to your numerous ‘how did we do’ emails…”

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Posted 1 year ago

Thanks for your feedback Bowie! We understanding awaiting your item to arrive can be frustrating, we try and have as many courier options avaiable at all times to suit all our customer needs. I can see you have now received your Yakima set up.

Posted 10 months ago

“Happy with the helpful service and effort for delivery being a bit remote. Great service and recommend.”

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Posted 1 year ago

“Product is very good, and has the slight curve that I was after, even though RoofRacks thought it was straight. Everything was in the kit except the torque screwdriver shown in the manual. The assembly diagrams are fine, but the actual installation needs a finger tight assembly, then adjustments on the roof rails, before final tightening.”

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Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,236 reviews