Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.24

4.2 Rating 1,266 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

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“Great service”

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Posted 9 months ago

We appreciate your wonderful review!

Posted 9 months ago

“Great service and products”

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Posted 9 months ago

We're so happy to hear you had a positive experience. Your satisfaction is our top priority, and we appreciate your support!

Posted 9 months ago

“Very professional supplier.”

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Posted 9 months ago

We're grateful for your positive feedback! It's rewarding to hear that you had a great experience with us!

Posted 9 months ago

“Selected free shippping when i placed order. A few days later asked to cover shipping costs on already placed order, reluctently payed, Have never been proveded with a tracking number or despach confimation.”

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Posted 9 months ago

Thank for your feedback Larry. I can this has now been delivered to your house.

Posted 9 months ago

“Just purchased a pioneer 6 platform, great service and great price, couldn't be happier.”

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Posted 9 months ago

We're thrilled to receive your kind words. Your satisfaction is our ultimate goal, and we're glad to have achieved that with you.

Posted 9 months ago

“These guys are fantastic! Shoutout to Caureen from the customer service team for handling my order and replacement package. Returns was easy and convenient, replacement of damaged parcel was seamless, fast delivery and fast response from customer service. Highly recommend these guys.”

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Posted 9 months ago

We're so happy to hear you had a positive experience. Your satisfaction is our top priority, and we appreciate your support!

Posted 9 months ago

“Very good service”

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Posted 9 months ago

Thank you for your positive feedback!

Posted 9 months ago

“Package arrived with box completely ripped open due to pathetic loading of package on truck, main platform partially fallen out of box and has some small scratches on it, smaller box containing brackets fallen out of main box and relised when checking condition of rack there is one box containg two pivots is missing. Another box containg two pivots was torn open and has two brackets missing. Very disappointed and I will be contacting Roof Racks Galore to pickup and supply new rack.”

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Posted 9 months ago

Thank you for providing this insight Joe. It looks like the team is already in communication with you to get this sorted. It is a part of our Quality Control process that we would only dispatch items that are in saleable condition. This includes the structural integrity of the box. Were sorry to hear this has happened to you and hope to have this resolved shortly.

Posted 9 months ago

“Yet to receive delivery”

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Posted 9 months ago

Hi Matt! Were sorry to hear this! We have opened a case on your behalf and hope to hear back soon. I have reached out via email.Thank yo

Posted 9 months ago

“Can't go wrong”

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Posted 9 months ago

Your positive review has made our day!

Posted 9 months ago

“Fast delivery and good price (on sale) Great communication”

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Posted 9 months ago

It means a lot to us that you enjoyed your experience. We'll continue working hard to maintain the high standard of service you've come to expect. Thank you for your support!

Posted 9 months ago

“Placed order 20/3 express post. Left for holiday 2/4 without order. Wasn't able to take bikes on the holiday”

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Posted 9 months ago

Were sorry to hear you had this experience Jeef. I have looked into your order status and it seems that unfortunately due to a stock error, your order was allocated incorrectly - therefore not prompting for this to be dispatched. We apologise as this was not picked up earlier, and have raised this with our system architects to avoid this in future.

Posted 9 months ago

“Great communication, would highly recommend.”

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Posted 9 months ago

Thank you for your kind words!

Posted 9 months ago

“Racks fit well. Good condition. No problems”

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Posted 9 months ago

Thank you for taking the time to share your positive experience. We're delighted to have met your expectations.

Posted 9 months ago

“Great service...”

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Posted 9 months ago

We're so happy to hear you had a positive experience! Can't wait to see you again soon!

Posted 9 months ago

“I’m sure the product will be great once I receive it.. if I ever receive it. Choosing to partner with a poorly rated freight forwarding agent is not wise. When calling for support I get nothing but we will raise a case and call you back.. but the team at roof racks never do. I’m very disappointed”

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Posted 9 months ago

Thanks for providing this insight Quintin, weve passed along this feedback to the freight company. We try and partner with as many suitable freight companies as possible. It is standard procedure to open a case/raise a query with the freight company to gain insight into the delivery status, ETA and etc. This procedure is mostly timely, however, varies from freight company to freight company and seasonal increase to freight.

Posted 9 months ago

“Yet to receive order”

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Posted 9 months ago

Thanks for providing this insight into the freight with your order. We have opened a case with the courier company and hope to hear back soon. I have also reached out to you via email.

Posted 9 months ago

“Great service”

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Posted 9 months ago

Thank you for your positive feedback! We're thrilled to hear you had a great experience with us.

Posted 9 months ago

“I needed a fitting kit for my daughter’s car, a Holden Cruze sedan, and tried all the local car accessory shops but having no luck. Found Roof Racks Galore in Hallam who, while not having the item in stock, advised me about their online store. Ordered, paid for and waiting for delivery”

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Posted 9 months ago

We appreciate your wonderful review! Knowing that we've made a positive impact on your experience means a lot to us.

Posted 9 months ago

“Good service recieved and quick delivery and very friendly service”

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Posted 9 months ago

Thanks for your kind words, Gordon! Your satisfaction is our top priority, and we appreciate your support!

Posted 9 months ago

Roof Racks Galore is rated 4.2 based on 1,266 reviews