Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.24

4.2 Rating 1,258 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Racks ordered on the 26th April, apparently picked up by the dubious CP company. We are at 3rd May and still no delivery, have raised a complaint with Courier Please - parcel is lost in their system, no one knows anything further.”

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Posted 1 year ago

Hello Marcello, Thanks for your feedback, we're sorry that our couriers have let us both down. This has taken more time than we expect and we have raised this as an issue with our freight forwarder. I have just received notification that your items were delivered yesterday. Sorry again for the delay and for the inconvenience that it has caused.

Posted 1 year ago

“I ordered some ends for my roof racks, as I'd had a few stolen :( They were good and picked up my wrong order, in that I ordered 4 of one side, oops. I was called quickly to say they were out of stock. No rush. However 2 months later I called and asked how my order was going. They said still out of stock there, however they made calls and I received my order within 2 days. So all good :)”

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Posted 1 year ago

Thanks for your feedback. Apologies for the delay and confusion, with your initial order. We're always happy to be able to find alternate solutions when they are available.

Posted 1 year ago

“The online ordering process was super easy and backed with helpful information that gave confidence you are buying the right product.”

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Posted 1 year ago

Thanks very much for your feedback Bill. We aim to provide an easy and informative process our customers should be confident in.

Posted 1 year ago

“Knowledgeable / helpful / friendly. I’m happy.”

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Posted 1 year ago

Thanks very much for your feedback Andrew.

Posted 1 year ago

“Good price, speedy delivery”

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Posted 1 year ago

Thanks for your feedback Sarah, we aim to have good prices and speedy delivery.

Posted 1 year ago

“it’s arrived and works great”

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Posted 1 year ago

Thanks for your positive feedback Carl, Your key was shipped with Australia Post. Unfortunately, this doesn't come with tracking details. I'm unable to give further information about the stage of this delivery but hope it's well on its way to you. Thanks again for your feedback, please contact us if your key does not arrive soon. Thanks for your patience while we get this item out to you.

Posted 1 year ago

“Very fast delivery”

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Posted 1 year ago

Thanks very much for your feedback Matt, we aim to have fast delivery.

Posted 1 year ago

“cool easy as”

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Posted 1 year ago

Thanks for your feedback Stephen.

Posted 1 year ago

“Product somehow missed the truck the first time for delivery and am still waiting well after the delivery date mentioned.”

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Posted 1 year ago

Hello John, Thanks for your review. The 2-day delay between your order and its dispatch was due to one of the items being transferred from a store to our warehouse. It seems there was an extended shipping time following this between public holidays and the mentioned missed pickup (for which customer feedback has been instrumental to correcting). Thanks for your patience and understanding while we got your items out to you.

Posted 1 year ago

“Friendly chaos. Nothing is too much trouble. Used them for years very happy with their service.”

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Posted 1 year ago

Thanks for your feedback and continued business Trent.

Posted 1 year ago

“Simple and easy website. Found exactly what I wanted and even got to view the fitting instructions before deciding.”

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Posted 1 year ago

Thanks for your feedback Alan, we aim to have an easy to use website, we're glad you have found it to be this way.

Posted 1 year ago

“Haven’t received yet, but good and easy communication.”

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Posted 1 year ago

Thanks for your feedback John. I notice that the item was ordered to the warehouse in advance of dispatch, I'm glad this was well communicated. It has now been dispatched and should be well on its way towards you. Please advise if this does not arrive to you soon. Thanks again for your feedback.

Posted 1 year ago

“Excellent service”

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Posted 1 year ago

Thanks for your feedback Michael. We strive to be excellent in our service.

Posted 1 year ago

“Easy online store to navigate and very quick service.”

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Posted 1 year ago

Thanks for your feedback Guiseppe, very happy that our online experience and service exceeded your expectations.

Posted 1 year ago

“Absolutely fantastic support from Elliot for checking compatibility and rectifying any part issues - a quick and painless experience! Highly recommend Roof Racks Galore to anyone out there who's eyeing up roof racks or accessories for them.”

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Posted 1 year ago

Thanks for your feedback Matthew, we obviously endeavour to make our processes without issues but are happy to find solutions when they are available. Thanks for your recommendation despite the speedbumps.

Posted 1 year ago

“Best priced branded roof racks online”

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Posted 1 year ago

Thanks for your feedback.

Posted 1 year ago

“Fast delivery and good quality”

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Posted 1 year ago

Thanks for your feedback Argus.

Posted 1 year ago

“You need to do some research on your freight. I’ve followed your site paid for the item I wanted plus the $250 in freight to receive an email advising that another $2919.50 additional in freight absolute joke. Suggest you talk to Northline or one of the other freight company’s”

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Posted 1 year ago

Thanks for your feedback... we were pretty surprised at the lack of freight options to East Arnhem land and the cost associated with freight. We took your feedback and frustration on board and were able to open a new freight channel and take care of another customer in Nhulunbuy only a few days later. We are happy that our Adelaide store was able to arrange this with your help and are thankful for your feedback as it has helped us develop our systems.

Posted 1 year ago

“Great pricing and fast delivery”

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Posted 1 year ago

Thanks for your review Mitchell, both great pricing and service are a big part of our success.

Posted 1 year ago

“fast delivery , works great.”

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Posted 1 year ago

Thanks for your review.

Posted 1 year ago

Roof Racks Galore is rated 4.2 based on 1,258 reviews