Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

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“Good communication and excellent delivery/build service”

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Posted 9 years ago

Thank you so much for leaving a review. We really appreciate hearing about your experience with RTG and the home assembly service that we offer. We hope to hear from you again in the future.

Posted 4 years ago

“""”

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Posted 9 years ago

“Extremely pleasant people, delivery as stated only blip, safety rail missed out on order but rectified the next day.”

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Posted 9 years ago

“very good”

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Posted 9 years ago

Thank you for taking the time to advise us of your recent experience with RTG. Your feedback is valuable to us and we are very happy to hear that you highly recommend the UNOS Highsleeper with Desk. Thanks again.

Posted 4 years ago

“Great service, good prices”

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Posted 9 years ago

“The company were good, unfortunately the delivery company they used were diabolical. For that reason I wouldn't buy from them again unless they switched who they use to deliver their products.”

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Posted 9 years ago

Thank you for leaving a review. We appreciate your feedback as this helps us to review our product offering. We will pass on your feedback to the manufacturer and their delivery team. Thanks again.

Posted 4 years ago

“Efficient service and delivery.”

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Posted 9 years ago

“First time I'd been on this website, loved it! Products looked interesting and reasonably priced compared to other sites I'd looked at.”

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Posted 9 years ago

Thank you for taking the time to leave a review and we are happy to hear your positive comments about the Solitaire White Midsleeper with Pull Out Desk. Please tell your family and friends about RTG and come back to see us again. Thank you.

Posted 4 years ago

“Terrible delivery. Texting to let us know it would arrive one day only to track it an hour later and its gone missing, not follow up text no explanation. Unable to contact the delivery compony. Took over a week of failed attempts sitting in waiting for all that time and when it did turn up the driver complained constantly about how heavy the bunk beds were(obviously) I carried them into the house! He was dirty smelly and rude.”

Helpful Report

Posted 9 years ago

Thank you for taking the time to leave a review for RTG. To enable us to despatch our products on an express delivery within 2-4 working days we use the services of a third party doorstep carrier company. We are very sorry to hear that you had a negative experience with the delivery of your bed and will pass on your feedback to the carrier company involved. We are currently investigating additional delivery options including a 2 man room of choice service which we hope to add to our delivery options in the near future. The Solitaire range of beds are extremely sturdy and to hear that your bed is unsturdy is a concern. We believe this may be an assembly issue so please tighten all the cam locks around the bed until there is no movement. If you need any more advice please contact Customer Services on 0333 006 3096 or email support@roomtogrow.co.uk

Posted 4 years ago

“My issue was with the delivery company, Jade Logistics. I am going to be emailing Room to Grow separately about this.”

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Posted 9 years ago

Thank you for leaving a review. We would really appreciate hearing about your experience with the delivery company and we are sorry to hear that on this occasion they didn't meet your expectations. Please email support@roomtogrow.co.uk or call 0333 006 3096 to speak to a member of our customer services team.

Posted 4 years ago

“Very helpful. No complications, great service. Lady in the office clearly knows her stuff.”

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Posted 9 years ago

“Very helpful staff, answered my initial query regarding measurements of the underside of the cabin bed quickly. Ordering items was simple (I did by phone as I wanted to ask about delivery options which was super quick) prices were very good comparing same product from other businesses. In my opinion excellent customer service, would highly recommend.”

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Posted 9 years ago

Thank you so much for leaving a review. We really appreciate hearing about your experience with Room to Grow and it's lovely to hear that your daughter is enjoying her new Flexa Jessie Midsleeper with tent. We look forward to hearing from you again.

Posted 4 years ago

“Room to grow were very fast to call me up to confirm my order, and arrange a delivery slot that suited me! I found this very useful.”

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Posted 9 years ago

Thank you very much for sharing the experience you had with RTG. I will be sure to share your review with the entire team. It's lovely to hear that your child is enjoying their first bed. Thanks again.

Posted 4 years ago

“Responded to an email in a timely manner”

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Posted 9 years ago

“Felt very sorry for 2 guys who had to install bed - they were 2 hours behind,took over 2 hours to make the bed and at 5.15 still had 2 more calls to make. They were very friendly but need training before a punishing schedule like that. No complaints about their work though, built v well.”

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Posted 9 years ago

Thank you for taking the time to leave us a positive review. Our home assembly team works very hard so it's always great to hear that you've had a positive experience. Thanks again.

Posted 4 years ago

“Quick delivery and very good communication. Customer service staff very helpful. Would definitely use again and would recommend to others”

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Posted 9 years ago

Thank you for taking time to leave your review. We are glad you and your child loves the Thuka Hit 9 Cabin Bed with Slide, it is certainly very popular. Please do tell your family and friends about RTG and come back to see us again - we'd love to hear from you in the future.

Posted 4 years ago

“Still waiting a piece of furniture. No info on when to expect it or what has happened to it. Communication is poor”

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Posted 9 years ago

Thank you for your review. As advised, we have been actively liaising with the delivery team to obtain a delivery date for you and once the product is back in stock this will be delivered to you. The delivery team will contact you to book this in directly. Thank you for your patience in this matter.

Posted 4 years ago

“Excellent customer service and Speedy delivery”

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Posted 9 years ago

Thank you so much for leaving a review for RTG. We really appreciate hearing about your experience and your feedback on the Thuka Trendy 14. We look forward to hearing from you again.

Posted 4 years ago

“Big flaw was that it was not clearly explained that the mattress size required for the cabin bed needs to be 200cm and not the standard size of 190cm. I would emphasise this point on the website and with your customers service team on the phone.”

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Posted 9 years ago

Thank you for leaving a review. We do try to make our website as clear as possible by stating the mattress sizes within the product information. We work very hard to offer a supportive, informative and friendly service but I will be sure to share your valuable feedback with the customer service team. Thanks again.

Posted 4 years ago

“Excellent quality easy even for mummy to build!”

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Posted 9 years ago

Room to Grow is rated 4.3 based on 2,439 reviews