Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service Friendly, great communication at all points”

Helpful Report

Posted 6 years ago

Thank you so much for your 5-star review and great feedback about your experience. We really appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“Room to go were great. I ordered two children's beds unfortunately one turned up in the wrong colour but after ringing room to grow was sorted and delivered the next day. Assembly was well worth paying for !”

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Posted 6 years ago

Thank you for your high star review on the Solitaire midsleeper. We are sorry to hear you received the incorrect colour at first but happy to hear it was sorted out very efficiently. We hope your Stompa bed is just as nice. Best Wishes RTG

Posted 4 years ago

“Delivery didn't turn up on the right day as arranged and even then the shelf which was supposed to come with it still hasn't been delivered 2 weeks later.”

Helpful Report

Posted 6 years ago

Thank you for your response. We are sorry to hear of your delivery issues, we can see on our notes our customer service team here at Room To Grow did everything they could to rectify your problems. We appreciate your feedback and do everything we can to make our service better. Many thanks RTG

Posted 4 years ago

“Easy to order items online- quick and straight forward. Team delivering the bunk bed I ordered for my son were friendly and professional.”

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Posted 6 years ago

Thank you for taking the time to leave your high star rated review. It's great to hear of your great experience with us and Stompa's delivery team. Best Wishes RTG

Posted 4 years ago

“I recommend Room to Grow; their delivery was prompt and I was kept up-to-date with by the driver, he even offered to take the packages up stairs for me.”

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Posted 6 years ago

Thank you for leaving your lovely review regarding the Stompa UNOS Short Wardrobe. It's great to hear that our delivery service was great and delivery was prompt. We are very happy you will recommend us and use us again. Best wishes, Room To Grow.

Posted 4 years ago

“Children love it! Some hiccups with assembly though.”

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Posted 6 years ago

“Good quality product. Considerate delivery team. Thank you.”

Helpful Report

Posted 6 years ago

Thank you for your lovely review on the Stompa CK Bunk Bed. It's great to hear your pleased with the quality and our delivery team. Best wishes Room To Grow

Posted 4 years ago

“Goods came quickly and as described.”

Helpful Report

Posted 6 years ago

Thank you for your fantastic review. It's great to hear your goods came quickly and as described. We hope your child enjoys their bed also. Best wishes Room To Grow

Posted 4 years ago

“Excellent service, everything arrived as planned”

Helpful Report

Posted 6 years ago

Thank you for your wonderful response regarding our service. We are delighted to hear everything arrived as planned and you have had a great experience with us. Best wishes RTG

Posted 4 years ago

“Good quality product and no problems with delivery. The headroom of the lower bunk is on the low side, so may not be suitable for older children.”

Helpful Report

Posted 6 years ago

Thank you for your fantastic high star rated review regarding the Jubilee Bunk Bed. It's great to hear you've had a great service from us. We appreciate your comments and are always looking at ways to improve our website and details so this is very helpful. Best Wishes RTG

Posted 4 years ago

“Bed was missing a part - spoke to customer service who assured me the part would be sent out straight away. Still waiting... slats also extremely difficult to get flush with side bed panels - not the best experience so far.”

Helpful Report

Posted 6 years ago

Thank you for your response, we are sorry to hear you are still missing parts. I can see from our records these have been posted out to you twice now so please get in touch with our support team if you still haven't received them by the end of today or if you need any further assistance. We appreciate your feedback and hope we can help to resolve this as quickly as possible. Best wishes Room to Grow

Posted 4 years ago

“Delivery was prompt and bed was easy to assemble. My son loves his bed”

Helpful Report

Posted 6 years ago

Thank you for your lovely review regarding the Jubilee Midsleeper - Soft Grey. It's great to hear delivery was quick and the bed was easy to assemble. We hope he sleeps well in his fantastic new bed. Best Wishes RTG

Posted 4 years ago

“Fantastic bed and pull out desk - 9 year old daughter loves it. Assembly fairly straight forward, as with everything, read the instructions carefully and you will be fine. Very pleased with this”

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Posted 6 years ago

“Contacted them before purchase with a couple of questions; staff were friendly and helpful. Delivery within 2 days of order being placed.”

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Posted 6 years ago

Thank you for your wonderful review. It's lovely to hear you have had such a nice experience from our customer service team and everyone was helpful. We hope your child enjoys their bed. Best Wishes Room To Grow

Posted 4 years ago

“Missing parts still not delivered 2 weeks later and mattresses was mouldy when it arrived - no new cover has been sent yet. Seriously unimpressed.”

Helpful Report

Posted 6 years ago

Thank you for your response. We are sorry to hear of your issues. We can see from our records that our support team have dealt with this as quickly as possible and you now have the parts required and a new cover for your mattress. If you have any other problems please contact the support team again. Best Wishes RTG

Posted 4 years ago

“Excellent quality furniture. My daughter loves the bed - would recommend”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review on the Solitaire White Midsleeper, mattress and Low Bookcase. It's lovely to hear that your daughter loves her new bed. Best wishes RTG

Posted 4 years ago

“Room to grow have been great no issues with them but the delivery service they use isn't that great. I received a call asking could they deliver wednesday. I informed them I was in work but off Thursday and Friday. They asked me could one of my neighbours take the delivery! I told them normal size packages yes but I can't ask them to take a bed! They then told me they didn't know if they could deliver Thursday or Friday as they wern't sure if they would be in our area. I have never had this issue before and wasn't happy that they were holding the bed. They did end up delivering Friday because they were in my area. One guy turned up, wearing flip flops and did manage the bed on his own but there should have been two delivery men. Think room to grow need to look at changing there delivery company.”

Helpful Report

Posted 6 years ago

Thank you for your response. We are sorry to hear regarding the issues you've faced with our delivery team. We are always looking for ways to improve and change our delivery services so this feedback is very useful and appreciated. Best Wishes RTG

Posted 4 years ago

“Website not very clear to order from. So I ordered the incorrect items. I couldn?t return the item due to hygiene reasons but there was no warning that the mattress I ordered didn?t fit the bed I ordered. When ordering on the website this was the first mattress that came up as recommended for the bedframe I was ordering. Spent £300 more than I wanted and needed to in the end to rectify the problem. Delivery was great and the product is okay.”

Helpful Report

Posted 6 years ago

Thank you for your response. We are sorry to hear the website wasn't clear for your order. We appreciate your feedback and are always looking for ways to improve our site and ordering process. Best wishes RTG

Posted 4 years ago

“Fantastic service!! My son loves his new bed, great quality! Would definitely recommend Room To Grow and will be ordering my other son the same bed soon!”

Helpful Report

Posted 6 years ago

Thank you for your wonderful review on the Solitaire Midsleeper with Bookcase and Chest and Tencel Fitted Single Sheet / Mattress Protector. We are very pleased to hear that your son loves his new bed and the quality is great. We look forward to you purchasing from us again. Best wishes Room to Grow

Posted 4 years ago

“Great service. I have ordered 3 sets of complete bedroom furniture over the years and been pleased with them all. This time I ordered the wrong sized mattress, but my fault - not theirs!”

Helpful Report

Posted 6 years ago

Thank you for your lovely review and high star rating. It's nice to hear you are very pleased with your new bed, we can see on our records that you ordered the correct sized mattress so if you have any further problems please contact our support team on support@roomtogrow.co.uk. Best wishes RTG

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews