Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

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“Order was ready sooner than expected which was a bonus - company was in touch to arrive delivery and give an estimate of time of arrival - delivery man brought the packages in to the house - will only leave on ground floor - this is the second bed I have bought from this company and haven't been disappointed”

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Posted 8 years ago

“They use a good delivery partner who calls to arrange the delivery and then calls again to let you know they are 1/2 hour away. Great quality furniture!”

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Posted 8 years ago

Thank you for leaving a review for RTG. We really appreciate hearing about your delivery experience. Thanks again, RTG.

Posted 4 years ago

“Ordered a bed for my daughter from Room to Grow and from the start they provided excellent customer service. I emailed initially regarding a query about the bed which they answered promptly and clearly. They also accepted my request for a price match with a competitor. I ordered on the phone which was straightforward and the delivery company were great in terms of communication, providing a 2 hour delivery slot on a date of my choice and delivering the bed to the correct room in our house.”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG. It is always wonderful to hear about customer experiences and we really appreciate your kind comments. Best Wishes, RTG.

Posted 4 years ago

“Room to grow were very good in arranging the sale, the delivery and the return of respective product. If there is any criterism i felt they overegged the quality and the return was slow - but i understand the return was stompas respnsibility.”

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Posted 8 years ago

Thank you for your comments. We appreciate your review and we are pleased that we could assist you. Stompa do aim to arrange collections as soon as they are able but it just depends on logistics and when they are in the required postcode area. We will pass on your comments to Stompa. Best Wishes, RTG.

Posted 4 years ago

“Great communication about the delivery day. Very friendly assembly team. Quick, efficient, bother free (even when there was a missing part). Can't ask for more!”

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Posted 8 years ago

Thank you for taking the time to leave a glowing review for RTG. We always strive to deliver the best possible experience so it is wonderful to hear this. Stompa didn't make us aware that there was a missing part so we trust this was resolved quickly for you. Please do tell your family and friends about us and we hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“All items were delivered separately. We had to store two mattresses for 3 weeks whilst waiting for the bunk bed to be delivered. No time slot for delivery of the bed was given, despite this being advertised on the website and advised via e-mail.”

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Posted 8 years ago

Thank you for your comments. We aim to be as transparent as possible when it comes to deliveries and I can see from your order confirmation email that the deliveries were split out against the relevant time scales. We do try and deliver items together where possible but unfortunately on this occasion we had to use different delivery teams. We are very sorry that you did not receive a time slot for your furniture delivery - this should not happen and we will speak to the delivery team about this. Kind Regards, RTG.

Posted 4 years ago

“Ordered and delivered in 6 days, with a phone call from the delivery company to arrange beforehand, even though it was estimated 15-20 days, brilliant service.”

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Posted 8 years ago

We love to receive reviews like this so thank you very much for taking the time to share your experience with RTG. Please do tell your family and friends about us and we hope you come back and see us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Took quite a while to dispatch and communication not great.”

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Posted 8 years ago

Thank you for leaving a review for RTG and for your patience over the Christmas holiday period. We will pass on your comments to the delivery team. Many thanks, RTG.

Posted 4 years ago

“Fab product, was tricky to build but got there in the end”

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Posted 8 years ago

“Fab company - when contacted them answered questions quickly - would use again”

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Posted 8 years ago

Posted 4 years ago

“RTG were cheaper than John Lewis and called to arrange delivery very quickly. The delivery guys were absolutely brilliant, they carried 10 very heavy boxes upstairs no questions asked and very polite.”

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Posted 8 years ago

Thank you for your kind words. Your comments will be shared with the team. We do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“I ordered a combination (without the desk) not on the website so telephoned and the lady was extremely helpful in discussing what to order and what she had tried herself. Price matching was also very easy to do. A delayed delivery was quickly resolved when queried, so I would definitely recommend them.”

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Posted 8 years ago

“Bit short notice on delivery - was called on the morning to say they were delivering that day. Then the delivery driver asked my husband to help him unload the boxes from the van!!”

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Posted 8 years ago

Thank you for advising us of your experience with RTG. We are very sorry that you did not receive an earlier pre-call to book in your delivery and that your husband was asked to assist with the unloading of your furniture. We will discuss this directly with our delivery team as this should not happen. Kind Regards, RTG.

Posted 4 years ago

“Easy to order, easy to contact a real person when we had a query, delivered well within predicted order time.”

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Posted 8 years ago

Thank you very much for leaving a positive review for RTG. It?s always encouraging when customers acknowledge the good work of our team. We look forward to hearing from you again in the future.

Posted 4 years ago

“The service was great, really impressed. The delivery guy was really friendly and helpful. Would recommend!”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG and for sharing your experience about our service and the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Fantastic customer service from start to finish.”

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Posted 8 years ago

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Posted 8 years ago

“Excellent..unfortunately gift purchase was not wanted!! Personally I think its fab.”

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Posted 8 years ago

Thank you for leaving a review for the Lator-Gator Full Pack. It really is a funky bag and maybe you may wish to order this in the future. Best Wishes, RTG.

Posted 4 years ago

“The mid”

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Posted 8 years ago

“My only complaint about room to grow is that we were supposed to get a call telling us when the delivery driver was half an hour away, we didn't! Apart from that quick and effeicient service.”

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Posted 8 years ago

Thank you for taking the time to leave a review for RTG. We are sorry to hear that you did not receive a pre-call from the delivery team. This is part of the service that Stompa's delivery team offer and to hear that you didn't receive this, then we will be sure to notify Stompa. Thank you for bringing this to our attention. Kind Regards, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews