Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was excellent”

Helpful Report

Posted 6 years ago

Thank you so much for leaving us a 5-star review. We really appreciate your highest service rating and comments. Best Wishes, RTG.

Posted 4 years ago

“The bed is lovely and I couldn?t find that kind of thing anywhere else. The quality is great. I only gave three stars because they don?t tell you until check out that this bespoke bed can take 4-5 weeks and they don?t give you any update on the progress of your order unless you chase. The bed ended up taking 5.5 week and I ended up chasing it. The ladies I dealt with were great in the end, but I shouldn?t of had to chase. the bed is fantastic, but the only thing I would say is it?s a same all the bolts and screws are on show. Otherwise it?s perfect for our requirements”

Helpful Report

Posted 6 years ago

Thank you for leaving a review. We are delighted to hear that you are happy with your new Scallywag Single Bed with detachable Safety Rails. As detailed on our website under the delivery tab for this product we do highlight that the delivery estimate is 4-5 weeks. Very rarely the delivery is delayed but we apologise for any inconvenience caused. Best Wishes, RTG.

Posted 4 years ago

“I bought Alice Single bed. Not strong at all. Already falling apart. Waste of money. I wouldn't recommend to anybody”

Helpful Report

Posted 6 years ago

We are so sorry to hear about this. We have checked your order and cannot see any notes relating to your comments. This Parisot Bed does come highly recommended but your comments help us to review our product offering and they will be passed on to the manufacturer. Best Wishes, RTG.

Posted 4 years ago

“Where to start... * Boxes had 2 person lifting signs all over them. They were delivered by one struggling guy. In the snow. Boxes had obviously been dragged about and damaged. Fortunately there was enough packaging to protect the products. * The ivory mid-sleeper bed came in 2 boxes. One was ivory, the other grey. Waaay to much hassle to get it changed so I just built it with both colours. Looks okay. * A drawer on the wardrobe needed modification as the base was too thick to go into the drawer front. * Confusing phone call from a sub-supplier(?) of the Stompa furniture - I got the impression from them that they were going to deliver the furniture assembled, but it came flat packed. Coming from another company meant that there were 2 deliveries on different days which I had to be home for which is a pain.”

Helpful Report

Posted 6 years ago

Thank you for your feedback regarding the service you received in connection with your recent order. We are very sorry to hear that you were disappointed with the service you received and we will be looking into how the picking error at the warehouse occurred. Had we been notified at the time then we would have sent you the correct Ivory parts for you to assemble your bed. It is unusual to hear about the issue with your wardrobe but we would be happy to look into this for you should you care to share the necessary information with our support team at support@roomtogrow.co.uk. We will also pass on your comments to Stompa's delivery team as you did not ask for home assembly on your order. Best Wishes, RTG.

Posted 4 years ago

“Great product”

Helpful Report

Posted 6 years ago

Thank you for choosing Room to Grow and taking the time to share your feedback. We really appreciate your 5-star review of our services and your new Stompa UNOS 21 - Highsleeper with Sofa Bed and Desk in Pink and Blue. Best Wishes, RTG.

Posted 4 years ago

“We phoned to discus the order and your customer services was quick to answer, uk based, knowledgeable and very helpful. Delivery was arranged quickly too.”

Helpful Report

Posted 6 years ago

Thanks for leaving us a great review. We appreciate your wonderful comments and we look forward to your next visit. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Bought for my granddaughter and it works perfectly -would recommend”

Helpful Report

Posted 6 years ago

Thank you for reviewing our services and your new Bendy Bunk Light. We are delighted to receive your comments and highest service rating. Best Wishes, RTG.

Posted 4 years ago

“Best customer service I have ever come across. Have been in contact via email several times, response time has been very fast and helpful.”

Helpful Report

Posted 6 years ago

We love to receive reviews like this so thank you very much for taking the time to share your experience with RTG. Please do tell your family and friends about us and we hope you come back and see us again in the future. Best Wishes, RTG.

Posted 4 years ago

“Ordered a solitaire mid sleeper a few months back. Delivery was quick. Driver kept me informed when they were arriving exactly it made it easy to plan my day. Have only just assembled the bed and very happy with it. My 7 yr old son is pleased”

Helpful Report

Posted 6 years ago

Thank you for sharing our experience with us. It means a lot and we value your comments and 5-star rating. It is always wonderful to hear about our customer experiences and we are delighted to hear that you have had a great delivery service from our delivery team. Best Wishes, RTG

Posted 4 years ago

“Excellent bed. Very well made”

Helpful Report

Posted 6 years ago

“Fast service. Good delivery options. Very pleased”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave us a review. We are really pleased to receive your valuable comments and highest service rating. Best Wishes, RTG.

Posted 4 years ago

“No idea if the wardrobe is nice as I?ve still not got it. The delivery service is terrible. They didn?t call me, went to the wrong house and then sent me an email saying I had given them the wrong address and phone number. Which I hadnt. Now rearranged for a week later at a time that isn?t particularly convenient.”

Helpful Report

Posted 6 years ago

Thank you for your comments. We are very sorry for the inconvenience you have experienced and we do acknowledge there were some issues which we have taken up with the delivery team. Thank you again for your feedback and we understand that you have now received your delivery. Best Wishes, RTG.

Posted 4 years ago

“Delivery was damaged en route to us. Arrangements for replacements was excellent but original courier messed up on delivery twice before eventually delivering.”

Helpful Report

Posted 6 years ago

We are very sorry for the inconvenience you have experienced. Unfortunately, as we use a third party carrier service for this product, the delivery issues you have experienced were out of our control, however, please be assured that we have raised a complaint directly with the manufacturer and their delivery team. Your feedback on this matter is much appreciated. Best Wishes, RTG.

Posted 4 years ago

“Room to Grow service was excellent but Stompa furniture is TERRIBLE! We purchased the Stompa casa 6 high sleeper. Beware! - The product is on the whole very disappointing given the price of the furniture. Some of the build instructions are misleading, forcing you to have to undo what you have just done in order to proceed correctly; The sofa bed is terrible- at full extension there is no flat surface for the entire length of the bed for the mattress. There are two levels about an inch apart, making for a very uncomfortable sleep. Many of the surfaces were covered in a white residue which even after scrubbing, did not entirely come off and some surfaces were scratched or had indentations. The build quality sometimes left a lot to be desired, with gaps of several millimetres in places; Beware = If you buy the storage unit and chest of drawers take care to fix one to the other. A child could potentially pull the storage unit over on top of them. (Incredibly this is not part of the standard build per the instructions) The above points were raised with Stompa via the retailer. Stompa did replace a couple of the surface pieces, but completely ignored most other points. For the price I expected something for better in quality than I actually got. It looks good in the brochure, but it?s not worth a fraction of the price paid. I would not recommend this product.”

Helpful Report

Posted 6 years ago

Thank you very much for your valued comments about our service here at Room to Grow. Our team works very hard so it's always great to hear that you've had a positive experience with RTG. With regards to your furniture, our customer service team will be contacting you directly to discuss this directly and aim to resolve this for you. Best Wishes, RTG.

Posted 4 years ago

“I had a call to tell me a delivery slot and he was very nice and moved it to a day that worked for me. However I then had a follow up call where they left a message to say the bed will be delivered on a totally different day and didn't acknowledge I already had a day set up. When I called to explain this and that wasn't the day I had booked I was told they can call me 1 hour before getting to my house and then could leave it in a safe place - all of this meaning I could get my husband there. Not ideal but a plan. However the reality was: One missed call, no voicemail at the exact time they were at my house and then they left the bed in the pouring rain! It was outside my house for nearly 3 hours! The box was soaked and a few bits of the white paint on the bed are damaged as a result.”

Helpful Report

Posted 6 years ago

Thank you for leaving a review. We pride ourselves on customer satisfaction and quality of service and we have checked your order and unfortunately cannot see any notes relating to your delivery, but if you gave direct instructions to the delivery team, then we sincerely apologise for the inconvenience caused to you and your family. Please do contact customer services on 0330 006 3096 or email support@roomtogrow.co,uk if you wish to discuss this further. Best Wishes, RTG.

Posted 4 years ago

“Efficient online ordering. Contacted by phone to rearrange delivery date, once it became apparent that original date would not be achievable. New date easily fixed, and delivery was efficient and friendly. Yes, I would be willing to recommend and to use again myself.”

Helpful Report

Posted 6 years ago

Thank you for sharing your experience. It is always wonderful to hear about our customer's experiences and for letting us know that you recommend our services. We do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Professional, quick, honest.”

Helpful Report

Posted 6 years ago

Thank you so much for leaving your honest feedback on our service and your Thuka Trendy Bunk Bed D with Safety Rail. We really value your comments and highest service rating Best Wishes, RTG.

Posted 4 years ago

“Ordered Stompa bunk beds. Great beds. Very good quality. Delivery within days. They called to arrange delivery. Excellent”

Helpful Report

Posted 6 years ago

Thank you for sharing your experience with us. Your review means a lot and we value your comments and 5-star rating. Best Wishes, RTG

Posted 4 years ago

“Room to grow customer service was ver helpful and very efficient they already had my information and the product I was looking for from previous order I had made so they were able to provide exactly what I wanted and the delivery service was very quick. Very happy as product defo worth the price excellent quality. Thank you room to grow”

Helpful Report

Posted 6 years ago

Thank you for leaving a review and for returning to see us. We are delighted that our services met your expectations again and we hope to hear from you again in the future. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Excellent customer service, very friendly and professional! 5 stars ?”

Helpful Report

Posted 6 years ago

Thank you for your comments and 5-star rating. It is great to hear from you and we really do value your honest feedback. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews