Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mixed emotions around this company. They did state it would take up to 20 working days for the bunk beds to be delivered, which I find it far too long these days when some companies do next day within a week. Waiting a month is far too long. The communication prior to delivery trying to get a date is poor, you just get a standard response. when they do finally call to arrange a delivery slot, they are not very flexible, they give you a weeks notice and one slot. I finally got a date and then they failed to deliver on that day and I had to call them three times before they told me at lunch time on the day I was expecting I would not be getting my delivered and they would call the next day to book a time for the following week, I clearly wasn't happy, and had to push really hard to get it delivered the next day. I spoke to the MD Stephen who was very helpful and pulled out all the stops to get it delivered the next day. It was all a little bit too hard work”

Helpful Report

Posted 8 years ago

Thank you for taking time to leave a response. We are sorry you had a negative experience and we do take this very seriously. We are speaking with Stompa and their delivery team as this is not the level of service we expect for our customers. Thank you for bringing it to our attention so we can ensure this does not happen again. Best Wishes, RTG.

Posted 4 years ago

“Easy to order online. We got a friendly phone call and follow up email to arrange delivery at a convenient time. The delivery men were polite and helpful.”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services and for rating us so highly. It's great to hear from you and is very much appreciated. Best Wishes, RTG.

Posted 4 years ago

“The whole process was ease and efficiency itself from purchase to arranging delivery, to actual delivery, and the gentleman who fitted the bunk beds was a pleasure to have in our home. The one and only disappointment is that the trundle frame has come apart in one corner. Is there something Room to Grow can do about this?”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. We are delighted to receive your comments about our service and will pass these on to the team. We are sorry to hear about your trundle drawer and customer services will contact you directly to help resolve this for you as a matter or urgency. Best Wishes, RTG.

Posted 4 years ago

“Nice product delivered promptly.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. We really appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“Friendly staff but slow to act!”

Helpful Report

Posted 8 years ago

Thank you for leaving a review. We pride ourselves on customer satisfaction and quality of service and we do respond as quickly as we can. On this occasion we are reliant on the delivery team and please be assured we have chased them again and will respond with an update ASAP. Best Wishes, RTG.

Posted 4 years ago

“Good communication via email which was much appreciated. Clear and precise details about the product. Polite and helpful service.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. Your comments are valuable to us and we really appreciate hearing about your experience. Best Wishes, RTG.

Posted 4 years ago

“Very good and quick swrvice”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and telling us about your experience. Best Wishes, RTG.

Posted 4 years ago

“Delivered when they said they would”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review for RTG. We appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“Products were disappointing.”

Helpful Report

Posted 8 years ago

Thank you for your feedback and we are sorry to receive comments like this. A member of our customers services team has contacted you to discuss this. Best Wishes, RTG.

Posted 4 years ago

“brilliant service great delivery time's communication great delivery guy's brilliant 5stars.”

Helpful Report

Posted 8 years ago

Thank you so much for leaving a review for RTG. Your comments are valuable to us and it is always wonderful to hear that our services scored so highly. Please do tell your family and friends about us. Best Wishes, RTG.

Posted 4 years ago

“Excellent customer service when I requested a price match and product supplied on price match. Very helpful representative. No initial contact made re delivery time slot, so I was not in when they turned up for first attempt. When delivery actually arranged, no warning call made, just turned up, but thankfully all worked out in the end. Haven't opened boxes yet so hopefully product is pristine.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and for rating our services so highly. We always aim to price match where we can and we were delighted to help you with your order. We are sorry for the inconvenience caused with your delivery. Our customer's should receive a pre-call to book in delivery and we will pass this on to the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Website easy to use. Customer service we great at sorting my order. Unfortunately the courier forgot about us and delivery was over a week later than expected.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. Your comments are valuable to us and it is great to hear that you had a good user experience on our website and you have rated our customer services highly. Unfortunately, stock delays and delivery issues are out of our control, so we are sorry for any inconvenience caused, however, please be assured we have passed your comments on to Stompa. Best Wishes, RTG.

Posted 4 years ago

“Quick and efficient.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG, your comments are very much appreciated. Best Wishes, RTG.

Posted 4 years ago

“Service was great. Products arrived as stated.”

Helpful Report

Posted 8 years ago

Thank you for leaving a service review for RTG. It is great to receive your comments. Please do come back and visit us again. Best Wishes, RTG.

Posted 4 years ago

“Excellent service highly recommend the building up of the bed option”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG and for rating us so highly. We appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“super service”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience with RTG. We are over the moon to receive your comments and highest service rating. Best Wishes, RTG.

Posted 4 years ago

“Great company, friendly and very easy to contact.”

Helpful Report

Posted 8 years ago

Thank you for your review. We are delighted to receive your comments and high rating. Best Wishes, RTG.

Posted 4 years ago

“Fab product - exactly what we were after for our little one. And I see this lasting a good number of years. The delivery took a while and luckily I was in when it was delivered as it wasn't prearranged.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review and for telling us about your experience. It is disappointing for us to hear that you did not receive a pre-call from the delivery team as this is expected for the convenience of our customers. Apologies for any inconvenience caused but we are delighted to hear that you have rated your new Solitaire White Single Bed so highly. Best Wishes, RTG.

Posted 4 years ago

“Very pleased with the service and bed.Was a little cautious buying a bulky item on line as hassle to return plus concerned re the quality but no worries as all was good.Quite sturdy for a 7yr old,smart.Would not hesitate to order other items in the future.”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience. It is always wonderful to hear about our customer's experiences and for letting us know that you recommend our services. We do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Great communication. Very polite and helpful”

Helpful Report

Posted 8 years ago

Thank you for leaving a comment for our services. We are pleased to hear that you were happy with our services. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews