Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Write Your review

Tell us how Room to Grow made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order online. Delivery date and time arranged by text. Quick though impersonal. 67 yr old father in law had to receive the delivery and concerned to hear that he alone was expected to carry very heavy, large bed frame and mattress up stairs to 1st floor maisonette. Not impressed with this.”

Helpful Report

Posted 8 years ago

Thank you for your valuable feedback. We will speak to the delivery team about the issue you experienced but currently the driver is only insured to deliver furniture to a ground floor room of choice as detailed on our website. Best Wishes, RTG.

Posted 4 years ago

“The bed takes a couple weeks to arrive. They phoned me a few times just to keep me updated with the progress which is nice to know and then when it came to delivery two very professional gentlemen quickly moved everything inside.”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services. We appreciate your kind comments. Best Wishes, RTG.

Posted 4 years ago

“After being informed we would be first delivery , item delivered mid afternoon”

Helpful Report

Posted 8 years ago

Thank you for your review. Sorry about the delay you experienced on the day of your delivery. The delivery team clearly had a last minute change to their run that day so we apologise for any inconvenience this caused. Best Wishes, RTG.

Posted 4 years ago

“Excellent product choice and description, quick service and postage, very happy with product!”

Helpful Report

Posted 8 years ago

Thank you for rating our services so highly - we value your review. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Great customer service, the delivery team were really good and helpful. Love the product as do both my sons (6&7). Took me about 4/5 hours to put up, i would advise getting the more expensive mattresses if you have fidgety kids! No issues and would certainly reccommend.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review of our services and it is great to hear that you have rated us so highly. We are further delighted to hear that you and your sons love the Tam Tam White Bunk Bed. It really is a stunning piece of furniture and will last them for years to come. Best Wishes, RTG.

Posted 4 years ago

“Our son loves his new bed. It is incredibly solid with lots of storage space and will no doubt last him for years (he is 8). We paid Room to Grow to put the bed together which was well worth the expense. They took the packaging away with them and was done in 2 hours. Fantastic! It would be good for Room to Grow to stock a bedside shelf that fits, so be aware if you are buying this that the bed frame is very thick at the same end as the head would go, and most bedside shelves will not attach. We bought ours from another retailer although would have loved to have been able to buy it from Room to Grow.”

Helpful Report

Posted 8 years ago

“Good website and speedy service. We received the bed and mattress in under 1 weeks when we were expecting it to take a lot longer. As for room for improvement, we would have liked the option to pay for the bed to be assembled by yourselves to be noticeable and available online. We found this out by chance when your representative called to confirm delivery.”

Helpful Report

Posted 8 years ago

Thank you for leaving a 5-star review of our services. We are delighted to receive your comments as they are valuable to us. We are sorry you missed the 'assembly' tab on the product page where we do detail that home assembly is available on this item, but pleased this information was reiterated by the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Excellent service - no problems”

Helpful Report

Posted 8 years ago

Thank you for rating our services as 'excellent'. We are over the moon to receive your review. Thanks so much and Best Wishes, RTG.

Posted 4 years ago

“Good, efficient service. Friendly and helpful delivery staff.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to review our services. Your comments are valuable to us. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Excellent service, would buy from again.”

Helpful Report

Posted 8 years ago

We love to hear from happy customers and we are delighted to receive your review. We do hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Received a call the day after placing the order online to confirm receipt of my order. Delivery was a hassle-free process.”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services. We are delighted that we were able to provide you with a smooth, hassle-free experience and we hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Good value and delivery time - very pleased with the product”

Helpful Report

Posted 8 years ago

Thank you for leaving a review for RTG. We are delighted to receive a 5-star rating for our services. Best Wishes, RTG.

Posted 4 years ago

“Brilliant service, delivered a day earlier than expected (good job we were in! ) would have given 5 stars if a call had been made to advise of the earlier delivery.”

Helpful Report

Posted 8 years ago

Thank you for rating our services. It is good to receive your comments but strange to learn that you received delivery a day earlier than expected, I can only suggest that the delivery team had a space on their route that day and thought they'd drop by on the off chance you were in - they would have returned the following day had you not been at the property. We are very pleased to hear that overall you have found our services to be good. Best Wishes, RTG.

Posted 4 years ago

“I had made an error on my purchase, and the staff (call & delivery) were incredible”

Helpful Report

Posted 8 years ago

We love to receive reviews like this so thank you for taking the time to tell us about your experience. We were delighted to assist you with your order. Best Wishes, RTG.

Posted 4 years ago

“Goods turned up in good condition, and we got what we asked for - delivery service organisation wasn?t as good as it could be, I didn?t return their booking call for 2 hours on a Friday afternoon which meant the delivery was delayed until the following week.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave a review. We will pass on your comments to the delivery team. Best Wishes, RTG

Posted 4 years ago

“Very efficient service. Unfortunately we had to cancel our order due to space in bedroom but your staff were very helpful and provided a prompt refund .”

Helpful Report

Posted 8 years ago

Thank you for your review. We are sorry that you had to cancel your order but please do come back and see us again if you decide to buy some more furniture. Best Wishes, RTG.

Posted 4 years ago

“I can't fault the bed, it's sturdy, well made, and a decent size. Took about 3 hours to assemble, and the fittings are pretty good quality. I would have liked the bed to be whiter than it is, but this is a minor point. My main reason to remove a star is that the bed came in 2 parts. There was no marking to state that the second package had the main instructions... as I started with the single bed before opening the extra box. Stupid in hindsight, but I imagine a very common mistake. It was easy enough to rectify by removing some fixtures. Overall, very happy with this bed... as is my 3 year old.”

Helpful Report

Posted 8 years ago

“Seems like a great company. Nice branding and SEO. Website is really good and easy to use. Notice of delivery date is done via phone days after purchase. This makes planning a bit tricky. Ideally this could be sorted online, or at least pick a time to be called to schedule it. I appreciate Amazon spoils us here, and this is tough for small businesses with larger items.”

Helpful Report

Posted 8 years ago

Thank you for leaving a review and letting us know about your experience. We are really pleased to hear that you've had a positive experience with our brand.To enable us to despatch our products on an express delivery we use the services of a third party doorstep carrier company and this option isn't currently available, however, we do hope to add this to our delivery options in the future. Best Wishes, RTG.

Posted 4 years ago

“very disappointed they never delivered or contacted me about the bedside drawers for weeks, and my granddaughter had just got the bed matching for her birthday”

Helpful Report

Posted 8 years ago

Thank you for your comments. So sorry that you were not contacted by the delivery team about your bedside and we apologise for this. Best Wishes, RTG.

Posted 4 years ago

“Really happy with the product, and delivery team were very helpful”

Helpful Report

Posted 8 years ago

Thank you so much for leaving us a 5-star review. Your comments are much appreciated. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews