Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product and fast efficient delivery. Instructions could be clearer but on whole very pleased”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services and for taking the time to leave your comments. Best Wishes, RTG.

Posted 4 years ago

“Good delivery, kept informed, quality product, reasonable price. Everything you want when shopping online.”

Helpful Report

Posted 8 years ago

Thank you for your review. We really appreciate hearing about your experience and it is wonderful to hear that you rate our services so highly. Best Wishes, RTG.

Posted 4 years ago

“I was a little unimpressed with this company -- the beds I ordered were delivered after the 28-day period they stated would apply, and this after I'd phoned at 21 days into the period to chase them up. Because of the late delivery they weren't here in time for the weekend when I'd arranged for friends to come and help me build the beds, but when I asked if they could help with that (the website offers an assembly service when you place your order) I was told the delivery driver was 'just a driver' and couldn't do this. I wouldn't shop with them again.”

Helpful Report

Posted 8 years ago

We are sorry you feel let down by the delivery team. Once your goods are with the delivery team they look after the route planning and booking in procedures. As per our delivery information on our website, deliveries are estimated up to 28 days, however, due to circumstances out of our control, this can very occasionally extend. Thank you for your feedback. Kind Regards, RTG.

Posted 4 years ago

“A good product and two very happy children, but takes way too long to build! The instructions are clear, but with hundreds of parts and no order to their packaging, it took an hour just to get everything unpacked and laid out. Some of the fixiings seem unneccessary and are difficutl to access. So thats seven hours of my life I'm never getting back!”

Helpful Report

Posted 8 years ago

Thank you for your review. Whilst it has taken you a little time to assemble we are delighted to hear that your children are over the moon with their new furniture. We will pass on your comments to the manufacturer. Best Wishes, RTG.

Posted 4 years ago

“All smooth”

Helpful Report

Posted 8 years ago

Thank you very much for your 5-star rating of our services and your comments. Best Wishes, RTG.

Posted 4 years ago

“Really pleased with this product in general. They phoned the day before it was due to arrive to give me a time to expect it. Delivery man found us not problem, which is very rare!!”

Helpful Report

Posted 8 years ago

Thank you for leaving a review of our services. We hope to hear from you again in the future. Best Wishes, RTG.

Posted 4 years ago

“Very easy to use web site with good selection of items to choose from.”

Helpful Report

Posted 8 years ago

Thank you so much for taking the time to leave a review for RTG and it is great to hear that you found our website easy to navigate and had a good experience with us. Best Wishes, RTG.

Posted 4 years ago

“unable to meet delivery dates and a clear lack of communication between room to grow and their delivery company”

Helpful Report

Posted 8 years ago

“Customer service was excellent. Advice upfront, answered all my questions before purchase. Maria was fantastic in resolving an issue we had with the mattress we ordered. 4-yo customer very happy!”

Helpful Report

Posted 8 years ago

Thank you so much for telling us about your experience and we are delighted that you have rated our services so highly. Best Wishes, RTG.

Posted 4 years ago

“The beds are lovely but they were difficult to put up. The instructions were really unhelpful as the two parts came with separate instructions which contradicted each other. Would be easily remedied - shame it hasn't been already as it would have saved a lot of time and swearing!”

Helpful Report

Posted 8 years ago

“Our beds were not delivered within the 3-5 days stated on the website. When we pointed this out we were given a small refund but continued to receive poor service from the delivery company. When they eventually delivered, weeks later (due to our holiday and the fact that they were 'not in the area') the delivery driver was rude and uncooperative. Also, the order was missing one item which I had to point out to RtG. Shame because Room to Grow's customer service was ok but they are severely let down by the delivery company they use.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Our delivery times are only estimated and unfortunately our delivery team was experiencing an operational issue which did cause some delays in your area. All is back to normal and running effectively now. It's a real shame to hear that you had a rude driver as this is not what we would expect from any of our drivers. It is never our intention to cause upset and inconvenience so we do sincerely apologise for this. Best Wishes, RTG.

Posted 4 years ago

“If like us you have been shopping around for a mid sleeper, then this is a great purchase, be aware this is a very well constructed and heavy bed. It took a number of hours to build and you will need two for some of it. This is an excellent finished bed that will last for years, I cannot recommend this bed highly enough and my son loves it.”

Helpful Report

Posted 8 years ago

“Very easy company to order from, excellent communications throughout and excellent prices.”

Helpful Report

Posted 8 years ago

We love to hear about happy experiences so thank you for your kind words and for sharing your review. Best Wishes, RTG.

Posted 4 years ago

“Took longer than stated to arrive”

Helpful Report

Posted 8 years ago

Thank you for reviewing our services. Delays are occasionally due to circumstances out of our control but we will pass on your feedback to the delivery team. Best Wishes, RTG.

Posted 4 years ago

“Nothing arrived on time, I called to ask where the products were, I was pleased that they offered me a free duvet set as an apology, but even then some things didn't arrive when they said that they would.”

Helpful Report

Posted 8 years ago

Thank you for your feedback. We really don't like to hear of unhappy experiences and we are sorry for the inconvenience you and your family have experienced on this occasion. This is definitely not the kind of delivery service that we usually give to our customers so we are sorry for this. Thanks again, RTG.

Posted 4 years ago

“They were very accurate with their times- they did say when I ordered that they would be a few weeks and they phoned about a week before delivery. Very happy with service.”

Helpful Report

Posted 8 years ago

We love to receive reviews like this so thank you very much for taking the time to share your comments and for giving RTG as 5-star rating. Thanks again, RTG.

Posted 4 years ago

“Very very helpful, nothing seemed too much trouble.”

Helpful Report

Posted 8 years ago

Thank you for taking the time to leave such a lovely review. We pride ourselves on customer satisfaction and quality of service so we really appreciate hearing about your experience with us. Best Wishes, RTG.

Posted 4 years ago

“The bed is nice but after weeks we still haven't received the cot and have not had an. Up date at all when ordering there was no mention the cot was out of stock or we would not have ordered it”

Helpful Report

Posted 8 years ago

Thank you for your comments. Unfortunately the manufacturer had not communicated to us that the item was out of stock hence the lack of communication and we are ever so sorry about that. As you are aware your furniture is on pre-order and I have just spoken to the delivery team who will be calling you this week to update you on the status of your order and discuss a delivery date. Best Wishes, RTG.

Posted 4 years ago

“Very good customer service, quick and easy delivery, plus the guy who installed our bed was very kind and good”

Helpful Report

Posted 8 years ago

Thank you for leaving such a kind review and advising us of the excellent service you received. Please do come back and visit us again. Best Wishes, RTG.

Posted 4 years ago

“Great product, bad service- it took 3 deliveries for me to get the product with me chasing it up. That said, now it's all finally arrived my daughter loves it and it looks really smart.”

Helpful Report

Posted 8 years ago

Thank you for your comments. We are very sorry for the apparent confusion and errors at the warehouse which resulted in you having several deliveries - we do expect better care to be taken. We are pleased that we were able to resolve this for you and that your daughter is delighted with her new bedroom furniture. Best Wishes, RTG.

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews