Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.26

4.3 Rating 2,437 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication. Had a query about my order and used live chat very satisfactorily.”

Helpful Report

Posted 2 years ago

Thank you for your kind review. We will pass on your comments to the team. Best wishes RTG

Posted 2 years ago

“Products were fine but it was agreed with Room to Grow that the delivery would be to the room of choice. This was agreed and confirmed by Room to Grow but the driver refused to take it to the room. My wife is very slender and i was not around and part of the assembly process is that the bed has to be in the room. A bit of a nightmare.”

Helpful Report

Posted 2 years ago

Thank you very much for taking the time to leave a review. I am truly sorry the driver refused to take the bed to your chosen room as this had been agreed with the delivery company beforehand. We will ensure this is investigated and once again please accept our sincere apologies for this. Best wishes RTG

Posted 2 years ago

“Good quality clocks. Functions were easy to use and set. Great value for money. Grandsons were really pleased.”

Helpful Report

Posted 2 years ago

Thank you for reviewing the Innate Silent Alarm Clocks. We hope your grandsons continue to enjoy them for many more years to come. Best wishes RTG.

Posted 2 years ago

“Do not buy from this company. All fixings missing from the bed, which takes a week to resolve. Then when I do finally get the bed built the mattress is the wrong size. Completely incompetent”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are truly sorry your experience with Room to Grow was not to the high standards we demand of ourselves. The issues mentioned have been escalated to identify how they happened and help prevent them from happening again. Best wishes RTG.

Posted 2 years ago

“Easy website purchase, Super quick delivery and in love with my gorgeous rabbit head!!”

Helpful Report

Posted 2 years ago

Thank you for leaving a review as all feedback helps us to improve our service and products. We are thrilled you are happy with your experience with Room to Grow and really pleased you love your Rabbit Head wall decor. Best wishes RTG.

Posted 2 years ago

“This was my first time shopping with Room to Grow. I ordered a lamp but it had a minor defect when it arrived. I sent an email with some photos and RtG replaced the item immediately with no quibbles. I received the replacement a few days after. Great customer service, I would certainly shop here again.”

Helpful Report

Posted 2 years ago

Thank you for leaving a review. We are delighted you were happy with the service provided and glad we were able to resolve the issue promptly. Best wishes RTG.

Posted 2 years ago

“Item excellent, delivery very poor ordered for granddaughters birthday after being told by telephone it would be delivered on time , had to contact as not arrived after 10 days , very casual response with promise of return call and explanation, however after waiting several hours I had to call again to get an answer, transferred around the office until told couriers fault!!!! and a promise of delivery the next day Delivered as promised but no real apology or explanation really sad for my 6 year granddaughter who was waiting patiently to furnish her TeePee with cusions and blankets bought from other members of the family in anticipation for her teepee. What a shame has put me off buying again from you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. We are extremely pleased you like the Teepee set, it is one of our most popular products. We are truly sorry your order was not delivered on time and for the lack of empathy and understanding. I will ensure this is fed back to the team as we continually strive to offer first-class customer service. Best wishes RTG.

Posted 2 years ago

“From the website to ordering to communication to delivery to fitting. Everything was first class and I would definitely use you again 😊”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review, we are delighted you are happy with the service provided. Thank you for shopping with us. Best wishes RTG

Posted 2 years ago

“Excellent customer service, a trustworthy company.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review as it is very much appreciated. We are immensely happy that you feel you were given excellent customer service, I will ensure the rest of the team are aware of this. Best wishes RTG

Posted 2 years ago

“A really nice high sleeper which my daughter loves. It took 2 of us a couple of hours to put together and I would say that you do really need 2 people when you start assembling the frame and need to stand bits up (we roped in my 5 year old to hold bits up too). Frame is sturdy and solid. Desk has a bit of flex to it, so probably wouldn't want kids hanging from the overhang or sitting on it as it may strip the screws. All in all, very pleased.”

Helpful Report

Posted 2 years ago

“Very pleased with the service. Items were delivered quickly and all the bits were there. My daughter was very excited and loves her new bed!”

Helpful Report

Posted 2 years ago

Thank you very much for leaving a review and we are thrilled you are very pleased with the service provided. Best wishes RTG

Posted 2 years ago

“Extremely dissatisfied. Absolutely awful service. The bunk bed is not easy to assemble without electric tools. Electric tools though are not recommended. Thus be prepared for blisters as you need considerable force to get some of the screws in. The mattresses that were delivered were too short for the bed. Follow up support very poor. During the process of the order I must have called about 25 times to get information and only received useful information about twice.”

Helpful Report

Posted 3 years ago

Thank you for your feedback and this will be raised with our Customer Operations Manager as we take customer service extremely important at Room to Grow. We are deeply sorry you found the bed difficult to assemble but we do offer a Home Assembly service. Best wishes RTG

Posted 3 years ago

“We are very pleased with the bed. It’s well made and sturdy. It takes two to put it together and was a little tricky as dowels were tight fitting but the finished bed looks amazing! Thank you.”

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Posted 3 years ago

Thank you for your 5 star review and beautiful photo, your new Scallywag single bed with detachable safety rails looks brilliant! Best wishes RTG

Posted 3 years ago

“Excellent quality and excellent service! Ordered easily and given a 2 hour delivery time. Bed fitted by 2 professionals and completed very quickly! So happy with it as is my 6 year old daughter!”

Helpful Report

Posted 3 years ago

Thank you for your 5 star review. We are delighted your daughter is happy with her Thuka Hit 9 highsleeper! Best wishes RTG

Posted 3 years ago

“I am very disappointed with my purchase. The shop was very recommended, so, I went with confidence and purchased the Bloc White Midsleeper and Highsleeper (as my children had them from another provider that unfortunately does not commercialize them anymore). We followed the instructions, but the wood is so flimsy I damaged the side when, by hand, turning the screws. It moves, creaks and shakes ... Very disappointing for such an expensive item.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review, it is very much appreciated. We are really sorry you have found the bed to be flimsy because it is a high-quality bed and should not creak or shake. If you would like to contact our customer service team they will gladly look into this for you. Best wishes RTG

Posted 3 years ago

“The 20mm screws supplied to secure the side legs are too long & went through the front of the legs,not great quality much better out there”

Helpful Report

Posted 3 years ago

Thank you for leaving a review as all feedback is greatly welcome. The screws supplied should be of the correct size for the bed and the quality should be of a high standard so please accept our apologies for this. If you would like to contact our customer service team they will gladly look into this for you. Best wishes RTG

Posted 3 years ago

“Fantastic service! The parcel was a week late but when I called someone was able to give me an update right away and followed through.”

Helpful Report

Posted 3 years ago

Thank you for leaving a review and we are really pleased you are happy with the service provided. We take customer service extremely important at Room to Grow so it is great to see when this is fed back to the team. Best wishes RTG

Posted 3 years ago

“Very solid bed, well worth the price”

Helpful Report

Posted 3 years ago

Thank you for leaving a review as all feedback is extremely important at Room to Grow and much appreciated. We are really pleased you are happy with the bed and hope your child enjoys it just as much. Best wishes RTG

Posted 3 years ago

“Products great and delivered on time (and accommodating a rearrangement from us), would recommend”

Helpful Report

Posted 3 years ago

Thank you very much for taking your time to leave a review, it is much appreciated. We are delighted that your experience with Room to Grow was 5 star. Best wishes RTG

Posted 3 years ago

“Excellent experience. Clear communication & regular progress updates provided along with delivery on time. Thanks”

Helpful Report

Posted 3 years ago

Thank you for your 5 star review, we are thrilled you are happy with our service. Thank you for shopping with us. Best wishes RTG

Posted 3 years ago

Room to Grow is rated 4.3 based on 2,437 reviews