Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.26

4.3 Rating 2,437 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,437 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

Write Your review

Tell us how Room to Grow made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer support, delivered swiftly to bedroom, assembled with care. Very sturdy high sleeper.”

Helpful Report

Posted 2 years ago

Thank you for your lovely comments and 5 star review, we are thrilled! Best wishes RTG

Posted 2 years ago

“Excellent product,excellent service”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review, we really appreciate you taking the time to comment. Best wishes RTG

Posted 2 years ago

“My son is really pleased with his cabin bed and desk. It does look good but it took a lot of time to build. We feel the pieces could have been more put together than they were. We were 2 adults for about 4 hours putting it all together. Now it’s up it’s pretty good quality and perfect for what we wanted.”

Helpful Report

Posted 2 years ago

We appreciate you taking time to leave a review and we are pleased you are happy with your new bed, even though it took a while to build. Your comments are noted and will be relayed to the factory. Best wishes RTG

Posted 2 years ago

“Over all a very easy experience to purchase and book a convenient delivery slot. Bed put together within a couple of hours by 1 person. Bed is sturdy which is what I was looking for and the kids love it! Small mark on the headboard of the top bunk but I didn’t want to faff with retuning. Only other negative is the mattresses don’t quite fit so there’s a fairly large gap at the end.”

Helpful Report

Posted 2 years ago

Thank you for your review and we are delighted your kids are happy. We can certainly replace a part if it is marked, please send photos to support@roomtogrow.co.uk so we can action this. There should be a small gap at each end of the mattress to make it easier to change bedding. Best wishes RTG

Posted 2 years ago

“Don’t fit the bed the right way it should be ! I have send a email 2 weeks ago with photos and explained my frustration about the recommendation mattress for our double bed and no response yet back !!”

Helpful Report

Posted 2 years ago

We are sorry you have some issues with your mattress. We cannot find any correspondence, our team will contact you directly to resolve this. Best wishes RTG

Posted 2 years ago

“Good quality”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review. It is very much appreciated. Best wishes RTG

Posted 2 years ago

“Such good quality, very soft. What I was looking for”

Helpful Report

Posted 2 years ago

Thank you for taking time to leave a review, we are delighted you are happy with your purchase. Best wishes RTG

Posted 2 years ago

“An easy purchase, no problems at all!”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review, our team are delighted! Best wishes RTG

Posted 2 years ago

“Was really easy to order and the bed arrived as I had been emailed. Plus I received a text to check still all ok for delivery the day before. The bed itself is great! Was pretty straightforward to put up and my 11 year old loves it!”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to leave a review and we are delighted you have given 5 stars! Thank you. Best wishes RTG

Posted 2 years ago

“Paid over £500 for bunk beds delivery was fast and brilliant but not worth the price ! 2 shelvings was broke and peeled and part of the ladder was also damaged”

Helpful Report

Posted 2 years ago

Thank you for your review. If you have any damages, please send pictures to support@roomtogrow.co.uk and we will replace these for your asap. Sincere apologies RTG

Posted 2 years ago

“Very happy with our purchase, came quickly, easy to assemble, good quality, looks fab and very comfy!!”

Helpful Report

Posted 2 years ago

We appreciate you taking the time to leave a review. We are delighted you are happy with your new Luca bed and mattress. Kind regards RTG

Posted 2 years ago

“Excellent customer service from the back office team. The bunk beds that I ordered arrived slightly damaged. I notified the team and as time was an issue, they were needed for a Ukrainian family, they sorted this out straight away and replacement bunk beds were sent within days. They are now up and fully functioning and much appreciated by our new guests. Thank you...”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review, we are delighted your Ukrainian guests are enjoying their new bed. Best wishes RTG

Posted 2 years ago

“Faulty desk with black marks on various parts. Have emailed three times with very little customer support. We have just received a bunk bed too and waiting to see if this is ok too once we open the boxes.”

Helpful Report

Posted 2 years ago

We are sorry there are marks on your desk. Our support team are looking into this and will replace any damaged parts for you. Sincere apologies RTG

Posted 2 years ago

“I would give 0 stars if that was an option. I waited in for a delivery- it didn't turn up. I waited in again weeks later for another delivery - it arrived incomplete. I sent many emails and complained - I was ignored. My daughter is sleeping on the floor whilst we still wait for the part to arrive. They will say 'sorry' on the phone but no consideration for the impact this has had on us.”

Helpful Report

Posted 2 years ago

We are so sorry your delivery was delayed for your midsleeper and we completely understand you having to cancel your order. We are working with our delivery partner to rectify any issues with mispicks and delays. Sincere apologies RTG

Posted 2 years ago

“We bought x3 beds via Room to Grow and as such had a few calls to them and from them to us to keep us well informed on the order and delivery schedule. Refreshing to have that level of customer experience”

Helpful Report

Posted 2 years ago

Thank you for your wonderful 5 star review, the team are delighted with your comments, they are very much appreciated. Best wishes RTG

Posted 2 years ago

“Flawless transaction from purchase to dfelivery. Highly recommended”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review and kind comments, it really means a lot to us. Best wishes RTG

Posted 2 years ago

“Easy purchasing and delivery was straight forward. Bed was not great though.”

Helpful Report

Posted 2 years ago

Thank you for your review, we are sorry you are not happy with your bed. Please send photos of any issues to support@roomtogrow.co.uk so we can resolve this for you. Kind regards RTG

Posted 2 years ago

“Great company to purchase my daughter's first bunk bed. Transparent ordering system to order exactly what you want and we chose the assembly service. Clear instructions in terms of space required and the person just got on with it (despite offers of coffee!) Securely built and confident it will last. No hesitation recommending!”

Helpful Report

Posted 2 years ago

Thank you so much for your lovely comments and our 5 star review. We are delighted you are pleased with your daughter's bed, we hope she has many happy years in her Thuka Hit 7 Highsleeper Bed. Best wishes RTG

Posted 2 years ago

“Quality product at a competitive price and delivered swiftly- very impressed!”

Helpful Report

Posted 2 years ago

Thank you for your review and we are delighted to have been awarded 5 stars. Thank you, RTG

Posted 2 years ago

“Order arrived within 5 weeks, able to have chat room conversations with staff member to check details.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star review, we are pleased you were able to Live Chat with our team to get the information you required. Best wishes RTG

Posted 2 years ago

Room to Grow is rated 4.3 based on 2,437 reviews