Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

“Great product, easy to assemble and sturdy. Delivered when we wanted it. Would buy from them again”

Posted 6 years ago

Thanks for leaving us a great review. We appreciate your wonderful comments and we look forward to your next visit. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Great website. Fast delivery time.”

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Posted 6 years ago

Thank for your glowing review. We always aim to please so we are delighted to receive such a lovely review. Best Wishes, RTG.

Posted 4 years ago

“Very pleased with this bed, good quality and sturdy. Our 7 year old loves it. Excellent and speedy service throughout the whole process from Order to delivery. Would highly recommend.”

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Posted 6 years ago

Thank you for your comments and 5-star rating. It is great to hear from you and we greatly appreciate your recommendation. Best Wishes, RTG.

Posted 4 years ago

“Unfortunately our experience was spoilt by the delivery team that Stompa used.An expensive bed delivered by two delivery men at 7.30 in the morning, (no notification received)dumped the bunk bed in my hall, didn?t ask us where we wanted it placing,rude. The box was damaged & we hadn?t signed for it.My husband struggled with 3 heavy boxes upstairs.The product itself is ok, but you really ought to sort the delivery system out, shameful for such an expensive product”

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Posted 6 years ago

Thank you for your comments. We are very sorry to see this but understand this has been resolved with our support team. Your feedback will be shared with Stompa and we value your comments. Best Wishes, RTG.

Posted 4 years ago

“Easy to buy and came so quickly, pleased with this side of service. The only problem was delivery! I said they could leave in An outside porch but only if I was out. Knowing it was a large delivery I stayed in preposfully for it. But I discovered they left them in the porch without even knocking the front door. I only noticed when the dog barked after they drove off, this meant I alone had to move them all inside.”

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Posted 6 years ago

Thank you for sharing your review. We are ever so happy to receive a 5-star review but we are very sorry for the apparent confusion with the delivery team. We will pass on your comments. Best Wishes, RTG.

Posted 4 years ago

“I would never use this company again. I ordered a bed 5 weeks ago. They took my money and then I was rung to be told the bed would be delivered at 7.07 am on a particular day. When I explained this time wasnt convenient because of the school run but we would be home 23 minutes later, they said that I would have to wait another 4 weeks for another delivery. They couldn?t even say that the next delivery wouldn?t be at the same time and hence unworkable. I was simply told there was nothing that could be done.”

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Posted 6 years ago

We are incredibly disappointed that you cancelled your order with us. We?ve been in business for over 20 years and we strive to create the best possible customer experience. It is such a shame that we could not make the delivery work for you and please be assured this is not normal practice. We value your feedback. Best Wishes, RTG.

Posted 4 years ago

“RTG's pre-purchase customer service was amazing. I spoke to one of their team on the phone twice, who talked me through the modularity of the Solitaire beds very patiently as I tried to understand how I might be able to buy future kits to "build up" in the future and whether to instead buy the full lot up-front and just build the starter for now, storing the other parts for the future. In terms of the product, I have two small negatives that make this a 4 and not 5-star experience/product overall: 1) As per a recent review from another buyer, there are no instructions for installing the side-board. Since having this safely fitted is key for my 2 year old as he makes the transition to his big bed (and any other child I would assume), having to make this part up on the fly yourself, is clearly not ideal. The response from RTG to the other poster said that RTG would "pass [the] comments on to the manufacturer". That doesn't sound to me like they're making this right any time soon; more just passing the buck a bit. In the mean time, why not create and post a pdf version on the RTG website? That would be very easy to do. N.B. Overall it took me a solid 1.5 hours to build this bed alone. For context I would consider myself an experienced amateur furniture assembler having built maybe 20 IKEA and other pieces over the last 15 years. 2) The bed is extremely heavy (I think the packaging said 50 or 60 kilos). Many people might not care about that, but it's worth knowing. It's a well known fact that MDF is heavy so I could (should?) have known based on the product description which did state it was made from MDF Overall, very happy, I am only leaving this constructive feedback to 1) get some a small but essential improvement in terms of assembly instructions and 2) make others aware of the weight.”

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Posted 6 years ago

“RTG's pre-purchase customer service was amazing. I spoke to one of their team on the phone twice, who talked me through the modularity of the Solitaire beds very patiently as I tried to understand how I might be able to buy future kits to "build up" in the future and whether to instead buy the full lot up-front and just build the starter for now, storing the other parts for the future. In terms of the product, I have two small negatives that make this a 4 and not 5-star experience/product overall: 1) As per a recent review from another buyer, there are no instructions for installing the side-board. Since having this safely fitted is key for my 2 year old as he makes the transition to his big bed (and any other child I would assume), having to make this part up on the fly yourself, is clearly not ideal. The response from RTG to the other poster said that RTG would "pass [the] comments on to the manufacturer". That doesn't sound to me like they're making this right any time soon; more just passing the buck a bit. In the mean time, why not create and post a pdf version on the RTG website? That would be very easy to do. N.B. Overall it took me a solid 1.5 hours to build this bed alone. For context I would consider myself an experienced amateur furniture assembler having built maybe 20 IKEA and other pieces over the last 15 years. 2) The bed is extremely heavy (I think the packaging said 50 or 60 kilos). Many people might not care about that, but it's worth knowing. It's a well known fact that MDF is heavy so I could (should?) have known based on the product description which did state it was made from MDF Overall, very happy, I am only leaving this constructive feedback to 1) get some a small but essential improvement in terms of assembly instructions and 2) make others aware of the weight.”

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Posted 6 years ago

Thank you for taking the time to leave your comments. Having had a discussion with the manufacturer about this, we have been advised that the assembly instructions to attach the safety rails are in the same box that contains the rails. If this is not the case then we would be very interested to hear back from you. Thanks for mentioning your other feedback about product weight - we'll definitely look into it. Best Wishes, RTG.

Posted 4 years ago

“The service we received was excellent; from sending a free colour sample to offering advice on the phone and prompt email replies. I couldn?t fault Room To Grow.”

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Posted 6 years ago

Thank you for sharing your experience and for choosing Room to Grow. We really value your comments. Best Wishes, RTG.

Posted 4 years ago

“They were very quick to arrange the delivery and were flexible when I had to change dates. Plus the fitter was very professional and quick”

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Posted 6 years ago

Many thanks for leaving a review for RTG. Thanks so much for commenting and leaving us 5-stars. Best Wishes, RTG.

Posted 4 years ago

“Loved the excellent integration between purchasing the bed and it being delivered and assembled. Jade Home Assembly are utter professionals, whether it?s them calling you to arrange delivery, or the guys that did the assembly. Exactly the quality of experience I?d hoped for having made what I?d consider to be a relatively ?luxury item? purchase. Keep up the good work!”

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Posted 6 years ago

Thanks for your amazing feedback! It's really great to hear from you and receive your 5-star rating and valued comments. We are delighted to receive your comments on your new Stompa Radius Midsleeper with Pull Out Desk and Cube (white doors), a premium brand like you say, so a great investment for your family. Best Wishes, RTG.

Posted 4 years ago

“Excellent service and great desk for a teenager”

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Posted 6 years ago

Thanks so much for reviewing our services. We are over the moon to receive your comments. Best Wishes, RTG.

Posted 4 years ago

“Lovely product & very solid but delivery is a complete shambles. Part order arrived Monday & it?s taken numerous calls and 17 emails to get the rest of the delivery rescheduled. Hoping when it arrives today it?s on time & complete”

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Posted 6 years ago

We are so sorry and thank you for your comments. This is not normal practise and understand that this has now been resolved. Best Wishes, RTG.

Posted 4 years ago

“I?ve just had a great experience with ?Room to Grow?. I ordered a bunk bed for my son. It was delivered super fast and delivery by a courteous man who carried all the bits into the house.”

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Posted 6 years ago

We are really pleased to hear that you've had a great experience with us. We always aim to please and so grateful to receive your 5-star rating and comments about your whole experience. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Super helpful service. Great quality item. Delivery on chosen date and put together brilliantly. Really pleased with the bunk bed and trundle. Love the grey colour too”

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Posted 6 years ago

Thanks for leaving us a great review. We appreciate your wonderful comments and we look forward to your next visit. Thanks again and Best Wishes, RTG.

Posted 4 years ago

“Really good quality bed, my little boy loves it! It took a while to build and did require two people for some of the stages but easy to follow instructions. One thing to note is that room to grow use a different firm to do their deliveries, i found them to be quite unreliable, i booked the day off work as told they would deliver on the monday and they called to say they could no longer deliver, very annoying!”

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Posted 6 years ago

Thank you for leaving us a 5-star review for our services. It is so great to hear that your little boy loves his new Solitaire Cool Grey Midsleeper and we value your assembly comments. So sorry to receive your comment about delivery and we will certainly raise this with the delivery team. Best Wishes, RTG.

Posted 4 years ago

“We ordered several items and our order arrived very quickly. We were very happy with the quality of the items we received.”

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Posted 6 years ago

Thank you for sharing your experience with us and reviewing our services and your new furniture - Jubilee Double Wardrobe in Soft Grey (JUB118C), Jubilee Bunk Bed in Soft Grey + Underbed Drawer and Jubilee 4 +2 Drawer Chest in Soft Grey (JUB117C). We always strive to deliver the best possible experience so it is wonderful to hear from you. Best Wishes, RTG.

Posted 4 years ago

“While the service of RTG was polite, the delivery was farcical - no warning; attempted on the wrong day and then the next day before 7am; rearranged for the following Monday but it didn?t turn up; rearranged for weds morning and it finally turned up around 3.30pm. At my request RTG refunded the delivery charge but this didn?t really compensate for having to arrange for people to wait in on 3 different days.”

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Posted 6 years ago

Thank you for your comments. We?re sorry you're not entirely satisfied with our delivery service and your feedback will help us to review this. Apologies for any inconvenience caused. Best Wishes, RTG.

Posted 4 years ago

“Smooth ordering and delivery service. One part of the bed was damaged however after a quick email and phone call a replacement part was sent out within a couple of days. Love the bed, great quality. Would recommend. Overall really pleased.”

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Posted 6 years ago

Thank you for taking the time to leave a review for RTG. It was our pleasure to help you resolve your issue and we are delighted that you have rated our services so highly. Your comments are also very much appreciated about your Stompa CK Single Bed, Trundle Drawer and Stompa Mattresses. We do value and appreciate your comments. Best Wishes, RTG.

Posted 4 years ago

“The website is great, very clear checkout and selection experience. Initial delivery was great and on time. One of the parts was however not machined correctly, service to rectify the problem was prompt, efficient and handled very well. However there seems to be very poor communication between Room to Grow and their delivery firm. I was promised the part would turn up the next day, it didn't and I had no communication during the day. I then called and was told it had been held up due to traffic and was scheduled to be on the first truck the next day. I spoke to Room To Grow 4 times during the specified day to be told it was on its way twice and once I was told that there was no way of checking once it was on the truck?? Consequently at 5pm that day I chased again to be told it had been delivered at 10.45am to an incorrect address and that it couldn't be delivered for another 2 days. Ultimately because I made a fuss it was delivered the next day. I appreciate the incorrect delivery was not the fault of Room To Grow however communication could have been a lot better as I was constantly chasing and if the issues had been captured earlier they could have been better handled. It's a shame as initial great service was then let down by poor process and communication. Product is great now it's all built..”

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Posted 6 years ago

Thank you so much for leaving a review. We really appreciate hearing about your experience with Room to Grow and your feedback on delivery. We do value your comments and are always looking at ways in which we can improve our services. Apologies for any inconvenience caused. Thanks again and Best Wishes, RTG.

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Room to Grow Reviews