Room to Grow Reviews

Name: Room to Grow
Address: Top Barn, Rectory Road, Steppingley, Bedford
Rating: 4.25

4.3 Rating 2,439 Reviews

82 %

of reviewers recommend Room to Grow

4.3

Based on 2,439 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

0808 196 3344

Email:

hello@roomtogrow.co.uk

Location:

Top Barn,
Rectory Road,
Steppingley
Bedford
MK45 5AT

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Room to Grow 5 star review on 14th December 2024

Sophie Greig

Room to Grow 1 star review on 18th September 2024

Abbie

Room to Grow 5 star review on 13th December 2021

Judith Richards

Anonymous

Anonymous // 01/01/2019

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“Super quick delivery and beautiful product”

Helpful Report

Posted 4 years ago

Thank you for leaving a review. We are delighted you are happy with your Perfect Penguin Lamp purchased. Best wishes, RTG

Posted 4 years ago

“Great communication from minute of purchase. My daughter is 13yrs old and absolutely loved her new bed. The draw storage is brilliant.......easy to access and holds a lot.”

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Posted 4 years ago

Thank you for your lovely review, the Stompa CK small double bed is very popular and perfect for teenagers! We are so pleased your daughter is happy with her new bed. Best wishes RTG

Posted 4 years ago

“Bought for our sons 6 th birthday - he absolutely loves it Such great quality , Effortless delivery - a winner As our son is thrilled with it - would definitely recommend 🙌👍”

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Posted 4 years ago

“The bunk bed is as described. Good quality and a lot of extra space at the lower level compared to other bunk beds + the shelves that are handy. It took a bit of time to build it but we did it ! very happy with our purchase”

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Posted 4 years ago

“We are really pleased with the mid sleeper we purchased for my son. The quality is fantastic especially for the money. My son loves it too. Deliver on the 5th day after ordering, the delivery lady was very friendly and kept in contact with me so I knew when to expect my delivery. Would certainly be happy to order from these guys again”

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Posted 4 years ago

“The bed we bought was fantastic quality and easy to assemble. Great value and the quality exceeded expectations.”

Helpful Report

Posted 4 years ago

“I am rather disappointed although the company itself, shipped item when they said they would, I found they had to be chased to find out information on order and then when it finally arrives and I tried to put it together, 7 of the M6 insert nuts were missing. Have had a nightmare trying to find them in hardware stores.”

Helpful Report

Posted 4 years ago

We are so sorry there were some fixings missing. We do not expect you to have to find these, we can send replacements to you, please email our support team at support@roomtogrow.co.uk. Sincere apologies RTG

Posted 4 years ago

“Great bed perfect for my daughters bedroom that is on the small side. She now has space to play and loves her new bed. The bed itself looks great and is sturdy. It did take quite a bit of time do build but got there!”

Helpful Report

Posted 4 years ago

“The communication with customer service was great and delivered promptly. The quality of the Solitaire bunk bed is excellent, it’s robust, overall we are very pleased with the bed, so are the kids. The only issue was the delivery - the driver was one female and she had to carry all 4 packages, they were too heavy and my wife helped her carry into the house. She should have another to help in case of injury!”

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Posted 4 years ago

“Bed looks fantastic just like in the pictures very sturdy would highly recommend Room to Grow. Delivery was quicker than expected also.”

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Posted 4 years ago

“I am just wondering if I made the good choice with this product. Not sure about the quality. Every time my 11 year old climb in the top and during the sleep time I can hear the wood cracking strongly and very worry about the base of the bed narrow, especially the middle one. Find structure in general not robust enough. It has been build by professional provided by grow. Not sure what to do. I am just asking to my son to be cautius as he has his little 4 years old brother underneath.”

Helpful Report

Posted 4 years ago

We appreciate you taking the time to review your bed, the bed should have no movement and not creak once assembled. Our support team will contact you directly to resolve this. Best wishes RTG

Posted 4 years ago

“The product was continually delayed, no communication. We ended waiting nearly 3 months for something that was supposed to be in stock. Managed to get exact same item elsewhere and cheaper. No acknowledgment of apology from RTG on this. Very disappointing given we are returning customers”

Helpful Report

Posted 4 years ago

We are sorry we let you down with the delivery. We have experienced some delays with stock during the pandemic and we are doing our best to keep customers updated. Sincere apologies we were not able to resolve this for you, RTG.

Posted 4 years ago

“Excellent service from start to finish. I love the ethos of this company, reducing packaging and using sustainable wood. The high sleeper bed is incredibly sturdy, my 6 year old boy loves it and I know it will last a long time.”

Helpful Report

Posted 4 years ago

“Excellent bed for my 4 year old. Great delivery time and easy to put together”

Helpful Report

Posted 4 years ago

“Ordered a bed from this company. all the pictures displayed had underbed storage. However the bed had no storage. had to order a different bed. Waited over a month before receiving an email about delivery and that was only because I kept contacting the company to find out what was going on. I do appreciate the situation we are all living in at present though, but the customer service is shocking. No communication and no good will gesture or receiving our delivery charge back due to the wait and as the furniture was supposed to be delivered to a room of our choice. When the delivery men came they nearly damaged my car by opening their lorry door which they swung open! I contacted delivery company and men had to come back to deliver it to the room. I even showed the men the email stating that was to happen but this was disregarded. Very disappointed with the whole experience. Furniture isn't cheap, however although the bed is sturdy the drawer isn't and is off alignment every time you open it and the chest of drawers feels cheap. I would not recommend this company.”

Helpful Report

Posted 4 years ago

“Easy to our base, a wait on the item I wanted. Still waiting on delivery to be arranged but the team have been great with communication, I'm hoping the item is as good as it looks and has good safe delivery.”

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Posted 4 years ago

“When there was a problem with an incorrect part they resolved it”

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Posted 4 years ago

“Superb customer service, speedy delivery. The bunk bed is exactly what I wanted, great quality, straight forward to put together. The height between top and bottom is perfect. Highly recommend this company and bunk bed. Thank you.”

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Posted 4 years ago

“Good website, easy to order and speedy delivery keeping you informed of your purchase and delivery along the way.”

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Posted 4 years ago

“I originally asked for advice and it was given straight away. The bed I wanted was out of stock but they said it should be in soon. So I pre ordered and it was delivered earlier than expected. Great company to deal with, everything went smoothly.”

Helpful Report

Posted 4 years ago

Room to Grow is rated 4.3 based on 2,439 reviews