“Where do I start?
I ordered an expensive coffee table at the beginning of December 2022. It's now March 2023 and I've only just received it. It's been several months of poor communication, shoddy workmanship, and a lot of work vacation days taken for no reason. The original table ordered was meant to take 6 weeks to deliver. It took 10. It was damaged on arrival. They agreed to replace it, but their delivery window is incredibly narrow and it would take another 6 weeks to arrive. That one was damaged, and the subsequent other that didn't even make it out of their factory warehouse. Communication was terrible, there was no coordination between departments and needless to say, I will NEVER shop there again.”
“After the excitement and anticipation of waiting two months for what was intended to be the signature piece in our home office, it arrived damaged - multiple chips in various locations, including what appeared to be attempts to cover up some damage prior to delivery. To exchange, it’s another 2+ months.”
“Room and board isn't what it used to be. I can handle the higher end prices and waiting 6 months for furniture to be delivered, but ultimately it's not worth it. They really seem to be scraping the bottom of the barrel when it comes to the people that actually deliver the items as the last 2 orders have been messed up in ways that waste incredible amounts of my time to resolve. As a homeowner, you do not want to take on more "fix-it" projects if you don't have to.
Why does the delivery matter so much? Well, Imagine one driver being so lazy that he practically demands you to drive your own truck to pick up the items so he doesn't have to. Then when you say no, he hangs up in the middle of cussing at you. When they do finally arrive, they have broken one of the items. Worse yet, they don't pay attention when moving furniture and now a doorframe needs to be repaired on your brand new house.
All I wanted was some furniture.. not to spend time with a welder, a painter to fix my doorframe, and to pick up furniture that I'm paying to have delivered.
Never ordering from them again.”
