Ross Watch Repairs Reviews

Name: Ross Watch Repairs
Address: 310 the shard retail arcade, London, London Borough of Southwark
Rating: 4.74

4.7 Rating 477 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

Questions

Metrics

4.7

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

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Ross Watch Repairs 5 star review on 7th February 2023

Ross Watch Repairs 5 star review on 13th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent my watch for a battery replacement and from that moment on it was shambolic ! Terrible, terrible communication and customer service. Ended up asking for watch back after two weeks of excuses, promises and delays. Went elsewhere and have found a reputable specialist who was cheaper, quicker and far more professional. Hope no one else has as bad an experience as this.”

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Posted 4 years ago

“Would give no stars if possible. Visited their booth in RVP twice to get a battery changed, only to find it unmanned when I had been specifically told it would be open. They don't answer their phones, and when I eventually did find someone there, quite frankly I wouldn't have trusted him too change a toilet roll, let alone a watch battery!”

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Posted 4 years ago

“Still waiting for my watch to be returned - no communication and paid bill two weeks ago”

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Posted 4 years ago

“Fast service battery on my tag within 30 mins”

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Posted 5 years ago

“Exceptional service great communication will be using again.”

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Posted 5 years ago

“They are not a scam, I have used them before and been very satisfied. However they currently have my watch, and are not replying to emails or answering the phone. I have spoken to their landlords at RVP who say that they (RWR) are having "staffing problems", but are still a going concern, so I live in hope....Update: watch now received and I am very satisfied. Great value compared with alternatives.”

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Posted 5 years ago

“It has taken much longer than expected to have my watch returned and the buffering was incomplete but my complaint is now being dealt with and I am optimistic.”

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Posted 5 years ago

“Resolved my problem. Thanks”

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Posted 5 years ago

“I was very worried about sending my watch away but need not have worried as it came back very quickly. No problems with it and the battery is working fine and that was 2 years ago. Will definitely use them again.”

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Posted 5 years ago

“Used Ross watch repairs multiple times now, this time i took my two TAGs and Breitling. fantastic service!!! Cheaper, quicker and much better service than sending it back to the manufacturers. Thanks Alec, I'll be back soon with my Cartier. A++++”

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Posted 5 years ago

“Fantastic service from beginning to end. Very responsive on WhatsApp and answered all my queries. I then managed to visit the TW store and the guy there managed to do a mini service/change battery etc in just over an hour. My watch looks brand new with the polishing. So impressed with the professionalism and friendly service. I’ve already recommend them to friends.”

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Posted 5 years ago

“Excellent service and the man who served me was lovely too. 4 links out of tag watch and adjustment to clasp. Was expecting it to cost a fortune. Needn't have worried about that. Quoted £20 per link elsewhere £9.95 for everything here. I will always be a returning customer for sure.”

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Posted 5 years ago

“Had a new battery installed in a Tag Heuer watch today at Tunbridge Wells. In 20 minutes! Would have taken weeks to send back to Switzerland. That's quality service. Many thanks.”

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Posted 5 years ago

“They have repaired all our family of Tags - super efficient and fast service. Highly recommended”

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Posted 5 years ago

“Ross watch repairs Tunbridge Wells were recommended for a battery replacement on a Longines watch. This was carried out while we shopped using genuine Longine test equipment and we were delighted with the cheerful service.”

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Posted 5 years ago

“I had given up hope trying to repair my Breitling Aerospace.A very small amount of water had found its way into the watch. After a wait of 2 weeks the manufacturers quoted for a service which was very expensive at £395 + vat.Breitling however insisted on changing the dial as well making the total £678.Without the mandatory dial change there would be no guarantee on the service. Craig at Ross Tunbridge Wells changed the battery,resealed the watch,and polished the strap for £115.All of this was completed whilst I waited. Thank you Craig”

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Posted 5 years ago

“Polite prompt service. Reasonably priced. Very pleased. The only reason I haven’t given a 5 is because I had a new battery fitted only a week ago. Watch is still working fine at time of writing but it’s only been a week ago.”

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Posted 5 years ago

“My husband and I were treated with courtesy and the technician was helpful, explaining what was needed and what would be best for the watches. He promised to do the watches within the hour and kept to his commitment. I would not hesitate to recommend your service to others.”

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Posted 5 years ago

“Excellent professional friendly service will use again saved me so much time.”

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Posted 5 years ago

“Ross could not have been more helpful. Great advice and saved me a fortune by not having to go through the maker. Highly recommended.”

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Posted 5 years ago

Ross Watch Repairs is rated 4.7 based on 477 reviews