Ross Watch Repairs Reviews

Name: Ross Watch Repairs
Address: 310 the shard retail arcade, London, London Borough of Southwark
Rating: 4.74

4.7 Rating 477 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

Questions

Metrics

4.7

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

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Ross Watch Repairs 5 star review on 7th February 2023

Ross Watch Repairs 5 star review on 13th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have a similar experience to the last two reviewers. Watch reported as being repaired. Payment requested to a private account - possibly the wife of Alec Ross the owner, which I made in good faith and I have heard nothing further. We should co-ordinate action as I suspect there will be a few complainants out there. contact me at peter moore photos (no gaps) (at) gmail dot com Optimistic that My watch will be returned in good order but hopes are fading”

Helpful Report

Posted 4 years ago

“This company has been absolutely terrible, be aware. They have taken my watch and have had it now for over 3 months. I was promised it would only take a couple of weeks for a glass repair. After lots of chasing to work out where my watch was I finally had an email saying its ready and to make payment to an individuals bank account. (not a business account). I have asked for a photo of the repaired watch (as their kiosk in Tunbridge Wells is shut) and they have so far not replied. I genuinely don't know whether my watch has been stolen or not. I may have no alterative but to report a crime. Madness considering all I wanted was a simple repair.”

Helpful Report

Posted 4 years ago

“I am still awaiting the return of my watch. It is impossible to contact anyone for information. If anyone has any ideas I would appreciate. I am thinking of contacting the police as my next option?”

Helpful Report

Posted 4 years ago

“After the initial confusion that was sorted by Maxine(Thank you!) the watch, a Tag Heuer, has been repaired and I am very pleased with the result. Thank you very much.”

Helpful Report

Posted 4 years ago

“Had my Tissot since April and to date not heard a thing back as at the 17th of July, Just informed them that they have 3 days to return my watch or I go to the police. Shocking way to treat a customer”

Helpful Report

Posted 4 years ago

“Very poor service - I sent my Ebel watch to them for a battery replacement and it took 3 weeks to be returned. They also offered the watch to be re-polished at the same time for £30.00 extra, which I agreed to. When the watch arrived back the polishing was dreadful - The previously highly polished bezel came back with a dull satin finish. I had to send the watch back again at a cost of £7.50 which they will not refund. I would not use them again or recommend them. Very poor.”

Helpful Report

Posted 4 years ago

“Excellent customer service. Watch was collected due to shop not open at this time as we were not keen to send by post avoiding any delays. Fully serviced and polished with a 2 year warranty. Fully recommend.”

Helpful Report

Posted 4 years ago

“The service from an e mail to the completed works was excellent. We did not wish to send the watch by post due to value and possible delays and with the shop not open they offered to collect and deliver at no extra charge. Watch now back serviced and polished which looks like new with a 2 year warranty. Fully recommend this company.”

Helpful Report

Posted 4 years ago

“Delighted to have my watch repaired in lockdown! So easily to post recorded delivery and back within a week. Great service I’m never sending it of to Switzerland again.”

Helpful Report

Posted 4 years ago

“Not possible to leave no stars RWS have Had my watch for three months won’t answer the phone won’t reply to email or what’s app If you have a treasured item I’d keep it in the draw like I should have done”

Helpful Report

Posted 4 years ago

“I dealt mostly with Kristene - very helpful and efficient. I was nervous about posting by Breitling Aerospace off in the post - but she let me know when it arrived. I had a battery replacement and a mini service - great price - brilliant service and I got my watch back today - all perfect. Definitely recommend this company! Mark Norton”

Helpful Report

Posted 4 years ago

“Very efficient service. My watch looked like new. Would highly recommend.”

Helpful Report

Posted 4 years ago

“It was very quick and easy to deal with RWR. I got my watch back within one week since I first contacted them. I was updated and my questions were answered via email. Great service and reasonable price.”

Helpful Report

Posted 4 years ago

“Easy to deal with via postal service. Watch took less than a week to send, service and return. Quality job and would recommend.”

Helpful Report

Posted 4 years ago

“RWR provided a quick and easy battery replacement to a Tag Heuer Formula 1 watch. It was done via post due to Covid 19. They notified me when they received it and also when the work was done. Reasonable price and the turnaround was within a week.”

Helpful Report

Posted 4 years ago

“Delighted to confirm previous reviews - excellent service from initial enquiry through to return of watch within the week. Kept informed throughout by Kristene - would highly recommend RWR.”

Helpful Report

Posted 4 years ago

“Excellent service and a very quick turnaround under the current situation. Kept informed of progress all the time. Would definitely recommend this company.”

Helpful Report

Posted 4 years ago

“Excellent service with very good communication from Kristene. My watch was fully serviced and returned very quickly.”

Helpful Report

Posted 4 years ago

“Excellent service, great communication. Had the mini service on my tag and it came back looking like new. And it was all done within a week!”

Helpful Report

Posted 4 years ago

“Excellent, rapid & extremely helpful service. Well done!”

Helpful Report

Posted 4 years ago

Ross Watch Repairs is rated 4.7 based on 477 reviews