Ross Watch Repairs Reviews

Name: Ross Watch Repairs
Address: 310 the shard retail arcade, London, London Borough of Southwark
Rating: 4.74

4.7 Rating 477 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

Questions

Metrics

4.7

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

Write Your review

Tell us how Ross Watch Repairs made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ross Watch Repairs 5 star review on 7th February 2023

Ross Watch Repairs 5 star review on 13th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Words can express how happy I am with the service I got from RWR. Especially from Rod(Intu Uxbridge). The customer service I got was impeccable . Thanks”

Helpful Report

Posted 6 years ago

“So quick and efficient! Definitely recommend.”

Helpful Report

Posted 6 years ago

“Great experience today, had the battery replaced in my Tag and pressure tested all with 45 mins. A little different to the 4 weeks quoted by Mappin & Webb, and at a very reasonable price!”

Helpful Report

Posted 6 years ago

“Tag watch went for battery and reseal, 6 months later first time swimming on holiday face steamed up, they told me to send watch back, which I did and they found nothing! Sent to tag £720 bill for water damage. Won't answer emails so makes 12 month guarantee a joke!!!”

Helpful Report

Posted 6 years ago

“Excellent service from initial contact to quote to repair of my Tag Heuer. Competitive price. Used the post and return service which was straightforward and quick. Will 100% use again. Thank you!”

Helpful Report

Posted 6 years ago

“My TAG watch had not been serviced since it was purchased twenty years ago. I was happy with the cost of the service, the quality of the work and the turn around time in which it was completed. Would definitely recommend Ross Watch Repairs”

Helpful Report

Posted 6 years ago

“I’d previously been quoted £1,500 for a new bracelet for my Omega Constellation to replace the worn and now broken 17 year old bracelet. Ross Watch Repairs made completely new pins for the old bracelet (nothing wrong with the links after all) and cleaned it, for the princely sum of ... £85!!! I collected it the following day, but it was too tight: after the repair, the bracelet had returned to the size it should be rather than the loose size it was with the very worn pins. So they refitted a spare link while I waited and without charging me. A saving of more than £1,400 and 6 weeks - I couldn’t be happier. Recommend these lovely chaps to anyone. Thanks guys.”

Helpful Report

Posted 6 years ago

“Had my Omega services by RWR, posted it to them and got it back within a few days as agreed with them. Excellent service, would not hesitate to recommend and will be using them again! Pete”

Helpful Report

Posted 6 years ago

“Great service, very quick and fair price”

Helpful Report

Posted 6 years ago

“Quick and excellent service. Was kept informed from the time my watch arrived with Ross Watch Repairs to the time it was delivered back to me. Will definitely use them again, can’t thank them enough.”

Helpful Report

Posted 6 years ago

“A very friendly professional and convenient service, Jewellers usually have to send my watch away to replace it's battery but Ross Watch Repairs were able to turn it around within an hour, amazing.”

Helpful Report

Posted 6 years ago

“This was an excellent service from beginning to end. Fast, efficient and great value. Many thanks. Paul”

Helpful Report

Posted 6 years ago

“I highly recommend Ross Watch Repairs. They offer a very fast, professional and efficient watch repair service. I will definitely use them again should the need arise.”

Helpful Report

Posted 6 years ago

“Great service notwithstanding the 'Beast from the East' which ground Kent where they are based to a standstill. Fast urn around they did exactly what they said they would do. I'd use them again.”

Helpful Report

Posted 6 years ago

“Great service and prices with no hidden extras!”

Helpful Report

Posted 6 years ago

“Watch needed new battery resealing and bracelet repair. They replaced the battery and resealed it and then informed me they couldn't repair the bracelet. If they had told me that in the first place I wouldn't of had any work done at all .complate waste of money and time”

Helpful Report

Posted 6 years ago

Thanks for the feedback, However....... We always let our customers know that the watch has been received. We informed you that the battery and reseal is £34.95 and your bracelet wasn't repairable and that the bracelet had to be replaced with a new one. You then declined the estimate and thanked us for the work we had done already. Even though at this point we hadn't done anything except for assess the watch. Which it was sent to us to be assessed. As we can not guarantee the bracelet could be repaired without seeing the watch or even a picture of the watch. We then offer you an leather strap alternative which we provided you pictures of. You then accepted this and then we completed all repairs. The watch could of been returned undone if you requested it to. I'm sorry that you felt force into getting this repair. If there was anything in this processs which wasn't clear or that we could of done better we are opened for suggestions.

Posted 6 years ago

“Excellent service. Good communication. Quick work and quality workmanship at value prices. Highly recommended. I will use again. No question.”

Helpful Report

Posted 6 years ago

“Good, quick service at a price that although it is still quite expensive is cheaper thanTAG.”

Helpful Report

Posted 6 years ago

“Went to get 3 links out of my watch and the staff are amazing. Very polite and nothing seemed to be a problem. The staff had great Customer service too. Very happy and genuine:)”

Helpful Report

Posted 6 years ago

“Fantastic fast service from top watch technicians very friendly and also competitively priced”

Helpful Report

Posted 6 years ago

Ross Watch Repairs is rated 4.7 based on 477 reviews