Ross Watch Repairs Reviews

Name: Ross Watch Repairs
Address: 310 the shard retail arcade, London, London Borough of Southwark
Rating: 4.74

4.7 Rating 478 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

Questions

Metrics

4.7

Based on 478 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

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Ross Watch Repairs 5 star review on 7th February 2023

Ross Watch Repairs 5 star review on 13th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“29th November 2023 - I was in the process of disposing of my Baby-G Casio watch after having the battery replace by a previous company, however when I took it to Ross Watch Repairs, they fix the issue and I am pleased to have my watch working. The service was excellent and prompt.”

Helpful Report

Posted 1 year ago

“Excellent service by highly knowledgeable staff. Craig was more than useful and offered great customer service. Definitely recommended.”

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Posted 1 year ago

“Would just like to say I'm thoroughly happy with the repair and the professional attitude of the guys at Ross Repair much so that I gave them a further 2 more watches to repair. Thanks guys.. Mr S Best”

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Posted 1 year ago

“Ross have maintained an aged watch of great sentimental value for the last 3 years. Their efforts have kept it going and corrected attempted repairs by other watchsmiths. Prompt service at reasonable cost for cleaning,new battery and case seal.”

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Posted 1 year ago

“Brought in 2 watches for batter replacement, one for re sizing, both done in about an hour with a 3yr warranty on the batteries - super easy + friendly service! 10/10”

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Posted 1 year ago

“Fantastic service at the Shard branch. Craig and Alec fixed two watches promptly and at an extremely reasonable cost. Cheerful, helpful service, no hesitation in recommending.”

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Posted 1 year ago

“After dropping my Tissot watch and offsetting the dial, I was worried it would be a very expensive repair job. Ross Watch Repair fixed it, along with the strap, battery and resealed it for just £125. Only took a day. Excellent service and awesome staff. Highly recommend!”

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Posted 1 year ago

“Great service! I came to pick up my watch because I was told that my bracelet can't be repaired I felt really disappointed because this watch has sentimental meaning as I bought it years ago in Tokyo. I even started to look for new belt to replace my bracelet. I was lucky that Craig was working that day and he said that he will take a second look and unbelievable happened! He fixed it in 5 minutes! You are amazing Craig and you made my day! Thank you so much again! I will definitely recommend your service! Thank you RWR.”

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Posted 1 year ago

“Sent last year for a battery change. Watch returned working but after a few weeks stopped. Returned watch and was informed that the new vastly improved batteries they were using had an issue with the mechanism of my watch. (Mine cannot be the only one). I agreed to have the watch overhauled. Having not heard anything from them for months, I enquired if my watch had been lost. I was informed it hadn't but that it had to be sent to Cartier. I should have been informed of this. In May 2023, a reply to my email concerning whereabouts of my watch, I was informed, that I would be contacted when they had any information. I have repeatedly emailed and used WhatsApp to contact them but they do not have the decency to reply. I am wondering if my watch is lost.”

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Posted 1 year ago

“I absolutely love RWR service! I gave Craig my broken earring I had from my mum and he fixed in no time. I am so impressed and happy with his service, I highly recommend the store to anyone because they will make your dream come true. Thanks again Craig @RWR watch repairs, you made my day !!”

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Posted 1 year ago

“Had a very friendly knowledgeable assistant. Good prompt service. Very satisfied.”

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Posted 1 year ago

“We have used RWR for several years and have always been impressed by the excellent and professional service”

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Posted 1 year ago

“Professional and all work completed in 40 minutes as promised. Very knowledgeable and helpful”

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Posted 1 year ago

“Excellent service, very speedy and cost effective resolution. Wish I d found them years ago.”

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Posted 1 year ago

“Brilliant service. Went over and above the call of duty to make sure I got my watch on time.”

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Posted 1 year ago

“I am a first time customer of Ross Watch Repairs, so I was guided by the previous reviews both recent and historic and decided that they were worth contacting. Reassuringly the replies were rapid and comprehensive thus giving me confidence to go ahead with my Longines battery replacement, reseal to spec. and polish. Total time off my wrist from start to finish was exactly one week (7 days)precisely as promised. Great communication throughout. Perhaps most importantly my watch arrived back looking and feeling brand new. Very happy indeed and would definitely recommend Ross Watch Repairs.”

Helpful Report

Posted 1 year ago

“Total shambles. Sent my Breitling for a mini service in January, watch was sent back following this service and testing and not working correctly. Sent watch back and was told it requires a complete overhaul...yeah a few days after a mini service and testing....hmmmmmm I agreed to the overhaul, sent watch off again, have chased countless times, frustrated at no response I asked if they had lost the watch. Was called back to say they had the watch in their hands and it hadn't been lost and were awaiting parts. Chased another few times, no response than after kicking off again I was told the watch had been sent to a Breitling specialist for repair and that they had told me that the last time we spoke....utter rubbish, I was told the watch was in Craigs hand, and he was looking at it....he even described the watch, the strap and the travel pouch it was sent in....someone is telling porkies somewhere. Last time I chased I was so frustrated I told them to shove the watch as that's 6 months now, lord knows where the watch is and the whole process has been a complete shambles. They now have a Breitling Chronospace, £195 for the mini service and hopefully a visit soon from the local trading standards team whom I have reported them to. Watch is about to be marked lost / stolen on The Watch Register with Ross Watch Repairs as the last people to have sight of it.”

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Posted 1 year ago

“Fast and good quality service”

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Posted 1 year ago

“Gucci no longer replaces batteries or services older models so I was delighted to find Ross Watch Repairs at London Bridge. Friendly, fast and efficient service and I'm so pleased to be wearing my watch again, so much so that I'm taking my other Gucci to them. Prices are cheaper than Gucci and you don't have to wait weeks for your watch to be returned. Well done Ross Watch Repairs!”

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Posted 1 year ago

“Absolutely scumbags who took advantage of my family. Swapped original parts for less valuable mechanisms. Stay well clear!!!”

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Posted 1 year ago

Ross Watch Repairs is rated 4.7 based on 478 reviews