Ross Watch Repairs Reviews

Name: Ross Watch Repairs
Address: 310 the shard retail arcade, London, London Borough of Southwark
Rating: 4.74

4.7 Rating 477 Reviews

94 %

of reviewers recommend Ross Watch Repairs

Company Reviews

Questions

Metrics

4.7

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

03333552983

Email:

enquiries@rosswatchrepairs.co.uk

Location:

310 the shard retail arcade,
London
London Borough of Southwark
se1 9bz

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Ross Watch Repairs 5 star review on 7th February 2023

Ross Watch Repairs 5 star review on 13th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and efficient service. Numerous helpful e-mails received, advising of watch receipt, repair details and dispatch. Have used them in the past and will continue to do so. Don't look anywhere else for watch repairs - this is where you need to go!”

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Posted 3 years ago

“Had the most amazing service from start to finish!! Would highly recommend and will definitely be using again. Thanks so much”

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Posted 3 years ago

“Excellent communication, great customer service, good prices. I felt very confident sending my watch to RWR and that confidence was justified. Thank you”

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Posted 3 years ago

“Very quick service. However I would warn people not to send their watches if they are due to be delivered the next day which falls on a Saturday to avoid any problem of not having it signed for by a representative of RWR.”

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Posted 3 years ago

“Came by this company by accident but all correspondence with them were answered within the hour and from me asking for cost to the watches being returned was less than four days. Very good service quicker and cheaper than using a well known shop on the high street. Will use again and would definitely recommend”

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Posted 3 years ago

“A quick response to my query and a quick turnaround with new premium battery as advertised. Good communication Highly recommended.”

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Posted 3 years ago

“Very fast and efficient service. Good contact and clear instructions for posting etc”

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Posted 3 years ago

“Found this company by accident, luckily for me. Have just had two Raymond Weil watches come back after having had their batteries replaced. Service was spot on. From the initial email enquiry on costs they have been very prompt.Keep me updated at every step of process. Prices could not be beaten, and had them back within the week. The last time I enquired in a high street shop they quoted £80 and watch would be away for a month...and this was over three years ago. Brilliant service and prices will definitely use again and would recommend without hesitation from one very happy customer”

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Posted 3 years ago

“I have used RWR before and have been pleased with their good value for money service. On this occassion after a slow response (2 weeks) to my initial enquiry the level of communication from Kristene has been excellent. I used the postal service for both delivery and receipt of my Tag Heuer which, although relatively expensive was efficient. I had the watch ultrasound cleaned but can't really see the difference, I hadn't expected too. The watch is now working normally after its battery change which is what I used the service for. I recommend RWR for a good value for money watch service.”

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Posted 3 years ago

“Quick turn around with good communication”

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Posted 3 years ago

“Very efficient friendly service, I was amazed how quickly they responded to my initial email enquiry to put a new battery in my Cartier watch, came to collect it and three days later returned it having given it a total refurb- their Premium Service, very worthwhile. Great people!”

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Posted 3 years ago

“quick turn around, and before christmas too.”

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Posted 3 years ago

“A truly fantastic service, fast, efficient and professional. Especially during pandemic, but at anytime, being able to have battery replacement and servicing, via a fast and secure postal method is wonderful. Thanks”

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Posted 3 years ago

“Prompt service Good communication expected there to be delays with using the postal service during these times but received my watch back within sufficient time I will use them again in the future”

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Posted 3 years ago

“Beware of Ross Watch Repairs. My watch has been with them for months. They are impossible to get hold of and never answer the phone or any other form of communication. I know there are many customers like me, there is one poor chap you can read about in the local paper. Don't be fooled like I was by this impressive website or the clearly false five star ratings. Don't part with your expensive watch as you'll probably never see it again. Time for WATCHDOG I think...”

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Posted 3 years ago

“Always dealt with Ross Watch Repairs just recently had a full service on my omega I was dealt with efficiently & always kept me updated on the progress Thank you again.”

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Posted 3 years ago

“Great service from start to finish. My watch came back looking like new after the mini service”

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Posted 3 years ago

“Thanks for the information. I had my battery replaced four months ago and it wasn't cheap but service & turn around was good. But surprise surprise its stopped! And now they have seemingly disappeared.....”

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Posted 4 years ago

“Beware of RossWatchRepairs - I am one of many who have sent my watch to this company and have heard nothing since. It is impossible to get hold of them and I fear I may never see my watch again. I have reported them to BBC WatchDog and if you too are having problems I suggest you do the same. Check the reviews website for a true picture of this company.”

Helpful Report

Posted 4 years ago

“As with last reviewer no zero stars. Similar experience as several reviewers. Sent watch - Longines - they received it I paid for it but no watch returned. Despite all avenues of communication - they seem to have disappeared. Very upset. I have now contacted Trading Standards, Citizens advice, and sent two recorded delivery items one being hard copies if all the emails I have sent, the other a formal warning before going down the courts road. If anyone wants to make group case perhaps we can co-ordinate.”

Helpful Report

Posted 4 years ago

Ross Watch Repairs is rated 4.7 based on 477 reviews