“Never ever again! Avoid like the plague!
Zero customer service ,just a robot. Paid 12.00 to send back on a 30.00 order. Still waiting for my refund 3 weeks later.
Save your money and don't bother!”
“I love the costumes But I bought a costume for £25. It was too small went to return it and the cost was £18.50. Now I have a swimming costume I can’t wear! If you live in the UK don’t buy because you cannot return unless you want to pay at least £18”
“Bought swimsuits. Sizing in the tops are wrong. My breasts do not work in the small removable cups that the company puts in the bathing suit tops. Poorly made. The website pictures look different from the product as well. I will not be ordering from Rotita anytime soon because I feel mislead.”
“Bought 3 items for my wife, and 2 she liked, the 3rd didn't. Ok so no problem, just return it for a refund. Oh, I have to pay for the return shipping? Ok that's fine, so I will never order anything else from this company. Rotita, I guess doesn't care about getting repeat customers, which is what all companies strive to do.”
“Horrible on line business. Their return policy very awful. When I purchased the item, I paid for the shipping. After receiving the item I found out the quality of the material poor and the design doesn't match with the advertising picture. For this reason, I had to pay for the return shipping. When they made the return they deducted the initial shipping cost which I did pay. I found it to be very disappointing and urge to think twice before you make with them. I have informed my family and friends not to make businesses with Rotita.”
“I received the item. It did not fit. They do not provide return info with the item, you need to request it via email. Even then, it does not come right away. It's supposed to come sometime and you have to keep checking. Mine never came. I watched for it. I later ask about it and they say now it's too late and showed me a cut and paste of the "email" they sent me. I sorted all emails from them and I did not have it. I sent all to them saying they never sent it. They will not make an exception and tell me too bad. They have they WORST CUSTOMER SERVICE AND RETURN POLICY & PROCEDURE.”
“I measured the usual areas of my body, checked the sizes and bought 2 dresses. They were too big. Ordered smaller sizes.
It was the return that was problematic. £23 to send to USA.”
“I wrote a review on their site and they removed it. The swimsuit I ordered was way to short in length and also the built in bra cups are to way to small. Not good swimsuits for plus size. Would never order from them again. I cut the swim bottoms off the swim dress and wear as a top only. Also the other one came with shorts that fit fine but the build in bra cups are to way. Have to be careful the girls stay in place.”
“I ordered a swim dress,when it arrived it was far to small and nothing like the size measurements in there Size chart, asked for a refund and was sent an address in America Evan tho it came from China, post office wanted £18.50 to return a swim dress that cost £27 so I would be worse off, contacted customer service and all I get is send it back for a refund, it's a scam they deliver for free ! but it costs more than the item to return, I will never use this company again.”
“I received 2 bikinis from rotita one fitted perfectly .the other one should have been a 16 the bottom a stretched tofit me but the top way too small.They do not pay for the returns and was faced with £13.95 to return it .my daughter who is a 12 fits perfect .Had I read the reviews and read the return policy would never have bought from them .!! Be aware”
“I ordered items which had a ship date. Two weeks after they were to ship, I reached out to ask when they would be shipped, with "soon" as an answer. I asked what "soon "meant and they could not give a date or a timeframe. I asked for a refund as when I reached out, it was past when items were suppose to be delivered. They did issue me a full refund after asking if I was certain I wanted to cancel a few times. After reading all the reviews, I count myself fortunate to have not received the items.”
“I purchased 3 dresses from Rotita on January 5th, 2022, received a tracking number, and tracked the goods for weeks. I noticed that it reached the sorting office in my area from January 18th but was not delivered. I contacted Rotita and was given the Royal Mail tracking number which was different from the order tracking number. I went to my local post office and was told that the order was being returned due to insufficient address of the recipient. I informed Rotita customer service rep and was advised to intercept the parcel. I advised that I have not had the power to intercept the parcel because I am a recipient.
Rotita rep said they will track the parcel and replace the goods or offer a refund.
I asked that the goods be sent out as I wanted the dresses I had ordered. They checked that the address was correct. I waited a week and didn't get a tracking number. I then contacted them again and asked for a refund as one of the dress I had ordered was out of stock. A few days later, I asked for the tracking number and was told that one of the dresses I had ordered was out of stock. Next day, a coupon was issued as opposed to a refund.
I went ballistic. Because I had not received any of the dresses I had ordered and paid for over one month, why would I be happy to receive a credit note to purchase more goods when
I have trouble getting the ones I had ordered? I contacted Rotita via email and was told to contact the post office myself.
I went to the Post Office and asked but was told that the parcel was returned to sender. I informed Rotita immediately. The customer service rep advised me to intercept the parcel. I told them that I was the recipient, therefore, haven't got the power to intercept the parcel.
Rotita promised to track the goods and, in the meantime, send me the goods I had paid for. A week later, they had not send off the goods as promised, so I demanded a full refund. Again Rotita sent me a coupon instead of a full refund. I threatened to ask PayPal for a resolution if the money was not credited to my account within 3-5 working days.
Rotita Servive is unprofessional. If I could give them minus 2, I certainly would. Never again would I buy anything from them nor their sister sites.”
“Terrible do not buy never received service like the service i received from this company i dont even write reviews but felt this one needed to be wrote!! I paid via paypal and lucky ive been able escalate the claim it headache not needed though!!”
“I ordered an item which was due for delivery on 7th January. I contacted Rotita 9th January & 12th January, they told me to contact the courier which I did but got no response. On 26th January Rotita informed me that delivery would be next day which it was on 27th January. The quality of the garment was very poor so I decided to return it. Eventually on 8th February just 12 days after receiving the item Rotita inform me that it it has now gone beyond their 30 day returns policy. As this company is based in China I can only assume that they have a different way of counting days. I have tried to put a review on their website but that is not possible so I can only assume that the reviews on there are false. My advice is don't use this company. I give it one star because I can't give it less and submit the review.”
“This is very bad company! Business in communist China 🇨🇳 I ordered one item and when I tried to review my order I couldn’t. That was within 5 minutes from time I ordered. Thank God I ordered through PayPal and I reported it immediately. I called also my bank and cancelled my credit card. I tried to cancel my order with Rotita and I couldn’t submit. Any changes you have to create a ticket. I couldn’t do that either. Once you order from them you are stuck. Do not order through them directly and do NOT ORDER at all. Rotita is very bad company. PERIOD ‼️”
“I agree with all the other reviews. Worst return policy ever!! They make it impossible to return items. Also the bathing suit I ordered for my granddaughter was ridiculous. I ordered her a medium and the top was big enough for an xxl. Please people be aware of this company. Items look great online but oh no when you get them. Never will I be suckered in by them again.”
“I'll never buy another thing from Rotita. Their return policy sucks compared to their competitors and their customer service reps are useless other than reciting their failed policy over and over, never actually serving the customer. If you're buying a Christmas gift from them more than 30 days prior to Christmas don't if there's any chance you may have to return it.”
“I also had to wait too long for the item and when it arrived the material was extremely thin. And then, oddly, an unauthorized charge for something else appeared on my credit card that I never use - except to purchase this.”
