“I really liked the items I bought. The craftsmanship was excellent. The materials were quite nice and the colours were vibrant. The sizing was true to the sizing chart. My only complaint is that they split my order and the top I ordered for New Year’s Eve did not make it in time. The first order arrived Dec 28th which would have been great the other Jan 11.”
“I have been buying from Rotita for over 5 years. Every thing is great quality, true to size and absolutely beautiful. I have never been disappointed with any products.”
“Colors are great. The quality is poor. The clothes look fantastic in the photos. Not the same close up. The white shirt I ordered is unacceptably cheap looking. The buttons are basically sewn on a shirt front (imagine buttons sewn down the front of a tee shirt). I decided to keep two and return two, but returns cost $9.99 for each label. I decided to cut my losses and donate the unacceptable ones. I will not order from them again.”
“This was my first experience with Rotita. I was impressed at how quickly they changed the delivery date in order for me yo receive my order on time. The products fit perfectly and great fabric. I will definitely order from Rotita again!”
“Great customer service so far. First time ordering, and I will definitely order again. The date given for delivery when I ordered changed when I received the confirmation email. This new date would have been too late! I replied to the email, and my order was processed the next day! I received my order in 6 days!”
“This company as well other companies such as Modlily are one and the same. I placed an order 12-2-22. Was told the order would arrive by 12-24-22 at the latest. I still don't have this package. It has been scanned in and out of the the same location in NJ for over a month. Customer service refuses to address the issue. Always generic answer of please wait you get order soon. RUN AWAY DO NOT ORDER FROM HERE”
“I have been waiting for my package since the end of November. It is now 10th January. I have left numerous tickets & used the live chats. They haven't updated my tracking since 28th December. I have used this company & I liked the clothes, but never again. It is so stressful.
Mary Comrie”
“Rotita as well as a few other companies (all of which I am sure are the same companies operating under different names) use the same shipping partner: FAST TRACK EXPRESS INC. This company has no customer service at all. I have repeatedly asked Rotita to reach out to them no avail. The order in question was placed 12-2-22 and was told the latest day of receipt by me would be 12-24-22. Obviously this did not happen. It was an anklet, hat and shirt. The order placed after this one was already delivered. I have expressed multiple times that I believe this package to be lost as it has been in the same location being scanned multiple times for over 2 weeks.
Rotita owes me compensation for this frustrating experience.
I have left a bad review on BBB;
I have left a bad review on the review board site;
I will be leaving more bad reviews unless I am compensated for this issue.
At this point I believe I am entitled to some form of compenstation.
Your customer service is like speaking with aliens and I need to say "TAKE ME TO YOUR LEADER" They just keep saying it will be updated in a week, please to wait.
Really????? Your answer is to shut up and keep waiting????
I have still not gotten the Order No: W2212020355165796 placed on 12-2-22”
“I ordered on 11/30/22 its 1/9/23
I still have not received my order😣
According to tracking it has not even shipped or been received by USPS
I will never order another thing from this company!!!”
