“Sadly, I had to give a rating of at least 1 to post review. a negative 5 stars would be more accurate rating. All I can say is this company is a scam. First their sizing has something left to be desired. I sent back 2 of the 3 shirts I ordered and altered the 3rd one. I’m still trying after a month and a ½ to receive a refund. They never sent me notification that the order was being processed so I mistakenly ordered the same items a 2nd time. When I received the 1st order, I refused the second and they still haven’t given me the refund on that one either. I have talked to customer service (only on Chat of course) 4 or 5 times and keep getting the run around. STAY AWAY FROM THIS COMPANY!”
“sadly i had to give a rating of at least 1 to post review. a negative 5 stars would be more accurate rating. VERY low quality products. ordered a dress that started to fray within 3 hours of wearing it to work. I asked for a return, recieved label and shipped same day item was recieved within a few days back ti company. they said they could not give return (full nor partial) due to the un new condition item was recieved back - ummmmm of course cause the quality (or lack of) material. Another item was canceled on their part due to be out of stock - i paid $40 for the item they only refunded $18.17 WHAT THE HECK! no explaination for why a partial refund for an item not even shipped on behalf of not being in stock”
“DO NOT ORDER FROM THIS COMPANY!!!!Their return policy is madness. I don't know how they stay in business. I recieved damaged item and they want me to take a picture of it so they can determine what? I have been waiting their mandatory 48 hours for a return label..........unbelievable. There is no customer service number only chat or email! Not quality items either.”
“Ordered from company did receive merchandise. Returned items paid for the return myself with proof of delivery from USPS. Never received a refund they just kept asking the same four questions over and over even when I would respond each time with all the information from the 4 question they would ask. They would not process refund. They are a fraud do not use them. Turned them into FTC, Paypal and my credit card company. I encourage anyone doing business with them if they have comitted fraud against you to open a case with the Federal Trade Commission or your State Governor Office and get them banned from doing business here.”
“i'm seeing the exact same reviews about another chinese company, NEWCHIC. we all should read reviews first just to see if it's a chinese company and stay the heck away from that sorry country.”
“Purchased three blouses, which was delivered faster than time they said. Sizes were wrong and very poor Quality. Requested a return and was sent a label. Received an email stating the blouses were stained, which is not correct. Responded to email to let them know , that when they were shipped there was no stains at all on any of them. It has been a month and have not received an email nor my refund. I should have went with my gut and not ordered from this Company. Very disappointed.”
“Please know that you are dealing with a Chinese company. They are scammers. I ordered 2 bathing suits in May. Do yourself a favor and file a complaint with your credit card company. I have done this today with all of my emails of trying to get refund.”
“ordered 2 swim dresses they are horrible, almost down to my knees they are much too big. bottoms are smaller than a bikini, not what they advertised. cannot get through them to return. I will never order from them again. I consider my order a total loss of $55. Do yourself a favor and save youself a lot of aggravation and do not order from them.”
“I ordered two swimsuits on May 22, 2020. It is now July 28th and tracking still has my order in China. I tried canceling the order and getting my money back awhile ago but they said they can’t refund until I return the order. The order that I am still waiting for! A warning to the wise don’t do business with this company. I pretty much am putting this up as a total loss because I don’t count on getting my order or my money back.”
“These people are good at taking orders and getting paid but apparently don't believe in delivery. Ordered in Feb. No delivery as of late July. Last contact I made in mid July was told order was in LA give it a few more days. Tracking still shows it in China.”
“I ordered from this company and haven't received it yet. Just went on web site and found all reviews (not good) also found they come from China. DON'T ORDER FROM THEM order from USA.”
“I wished I’d seen all the reviews before I purchased from Rotita. I even paid extra for speedy processing and delivery but still don’t have my order before my trip. They do not respond to emails. I will be disputing my purchases with my bank and hopefully get my money back. I would give zero stars for this company.”
“I ordered a shirt paid in full, shirt never arrived . There is no way to contact nor track because the website does not let you. DO NOT BUY FROM THIS COMPANY!!!”
“I purchased five bathing suits from Rotita 5/4/20. Finally received them 7/6/20. I don't know whose bathing suites they were, but not my size and not what I ordered. I have tried repeatedly to contact them to return them to no avail. Very frustrating!!! Do no buy from them!!!”
“Don’t expect to receive a free return shipping label for your first purchase as advertised. Don’t bother “chatting” with them. Rotita only has a script when they respond to you so nothing gets resolved. They also delete bad ratings on their website. I do like the shirt I purchased but will not be doing any further business with them.”
“No REFUND for YOU
They are REFUSING to give any form of reimbursement for return I had to pay for in addition to the fact they require a tracking number. They NOW have a different way of doing returns. But the following is what pops up when you request a return. But they will not honor giving you a refund for shipping. YET, because of the tracking number, it cost me $14.90. But they won't even honor the $7.99. I have the scanned image to prove it and sent it to them too. But to no avail.
Return Conditions:
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Flash sale products, Babydolls&Chemises, Bustiers&Corsets, Teddies, Bras&Bra Sets, Panties, Shapewear, Special
offer products, Jewelry are not covered by warranty.
3. Return items must be received in new condition, unwashed, unstained.
4. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
5. Free return for 1st package, $7.99USD for 2nd and following returns, which will be deducted from the refund.
6. Shipping fee and insurance fee are non-refundable if any return occurs.”
“DO NOT BUY!!! Not even worth 1 star!! quality was absolutely rubbish . Colours were different to images , sizes not true and it cost £14 to return 2 items!!!!!!!”
“These clothes look nice in photos, but are actually terrible quality. I ordered several tops--some had badly mis-aligned buttons or mismatched fabrics. Others were too small, although all items were supposed to be the same size. Then it was a big hassle to return them--Rotita required photos of my items before they would give me the return address. The return postage was more than $20--a huge waste of my money and time for items that were completely unwearable.”
