“This company should not even be in business. Put in an order for 16 items. I received a email saying it may be shipped in separate orders. okay. Got the first 7 days later 2 items. next one 4 items. No email stating why the rest had not shown up. I put in a ticket for cust serv to contact me. They said within 1 business day I would get a response. 5 days later I contacted chat service. She said the rest of my order would come 15 days later! I said unacceptable! She then said 10 days later, I said unacceptable. She said my order would be delivered in 2 days. Never happened. 5 days later, I get another email that your order will be divided into separate orders. The clothes that I have received are of horrendous quality. Since you cannot get a magnified look at the items, you really cannot tell what material they are made of. I will probably need to return all of them. Save yourself some trouble and grief and stay away from this online store!”
“We need to START A PETITION to get some awareness about these online shops-- they are taking our money literally. We can get the EMBASSY of China to get involved”
“They make returning an item for refund nearly impossible, for us, completely impossible. Bought 2 items for my wife for Christmas. One wasn't to her liking. To get in time for Christmas had to order over 30 days before the holiday and that negates their return policy. Even then when trying to return, the only option available was to credit our account, meaning no refund, just have to buy something else from them. Will never buy from them again, suggest you don't either.”
“I also agree with the other reviews based my experience. The two tops that I ordered came in totally different sizes and styles. One was 3 times my size. I was careful to order based on the size chart and other comments made. The other one was shown in black and leopard print but they sent it in a very ugly blue with the black leopard print embelishments. Very ugly and an obvious mismatch. Both tops, though I ordered the same size, were totally different sizes and the packaging was obviously from different suppliers. One top was seriously, three sizes too big! Long story short, don’t waste your money or time on anything from this site!”
“ROTITA seems to be another online knock-off warehouse out of China (Hong Kong). You're lucky to receive an order within the projected timeframe, but then your clothing items may not be as seen in the photos and/or as described on the site. The clothes and accessories look really great online, but there's a reason the items are generally priced lower than retail (mainly to attract your attention) and you cannot fully trust all glowing 5-star product reviews on the site. The occasional item may be "perfect" while others are "acceptable", but based on personal experience and customer feedback it seems that too many are of poor value or quality, and not as advertised or expected.
Research an online store or company before you buy something, especially if it's based outside your country. If there's NO retail store and NO phone # for customer service, AND it ships from China...please beware. While good international and China-based online stores exist, there are also sites with different names that are known to be related to ROTITA -- check "contact us" or "about us". Many customers claim it's complicated and costly to return items, while credit charges were slow to be refunded. Like me, you may be able to dispute such charges with your credit card company.”
“I ordered holiday attire in mid-November. It's Jan. 1 and it still hasn't arrived. I emailed them several times and received no explanation other than to be told it was processed and shipped. They left out the part about it being shipped on a slow boat form China. Shame on me for not researching and realizing that this sham company is in China and is known for lame service and not making good on their stated return policy.”
“NEVER buy clothes from this company! I agree with all of these reviews....Do not put yourself through this frustration, please trust me...it is NOT worth it! The clothes are horrible & they lie!
Their clothes DO NOT look anything like what they show online. The fabric is very stiff, cheap, nylon flag material. The items smell terrible. They are not what you think. Products are junk, as so many have said. When you read reviews for them-check the source of the review first (unfortunately, i did not) many "reviewers" are sponsored by them!!
I did not wear anything, but obviously opened the bag when it came.... I attempted to return it, as per their policy. That is a NIGHTMARE!! It is close to impossible to speak to anyone (or even chat) about how to resolve problems. People/Chat respond overnight. Although they have YOU return products to a US location, they clearly are not located here. I spent over $150 on clothes. I returned everything, but still do not have any refund. They continued to give me a hard time on how to return merchandise and sent the wrong links & labels numerous times.
They insist you send EACH ITEM in its own return pkg, yet they will not give you individual processing numbers.
Because of all the problems, I took detailed photographs before I sent the pkgs back. Yet, they still try to accuse you of wearing the products, staining the products, sending them back too late, etc... .
After weeks of not having my claim addressed, I filed a dispute on PayPal. Rotita asked me to remove the dispute BEFORE they could process my return or refund any money. I informed them that I would remove the dispute, when the dispute was settled.
Like you, I thought I could trust this business and dress nicely, as a fuller figure gal, for less $$. It will not happen, and only gets you more frustrated & disgusted. DO NOT BUY FROM THIS COMPANY!!! I should have known the flashing website store site was the scam that it looked like from the beginning.
If I could rate "zero" stars, I would, as I do not believe they should even receive one!”
“Don't ever buy this clothing! It looks nothing like what they show you online, the material is a very poor quality, and the sizing is wrong. It's not worth the hassle and expense to return it, so in the end you are left with nothing but junk! I wish I would have researched this before I bought it, but unfortunately I only read the reviews on their site. They are all obviously fake!”
“Rotita is an awful company! I ordered two shirts and it took 5 weeks to get them. I thought I would have them in time for parties I was attending but they didn’t arrive in time. I will never order from this company again! If I could give zero stars, I would!”
“Rotita was a miserable company to work with!! They took a LONG time delivering the items and it was a HASSLE when I tried returning them. To top if off...when I did return 3 items in one package...they refunded me for one only!!!!
...... AND then, they moved without a forwarding address and the Post Office could not track them down. They are CROOKS.”
“Terrible! Please do not buy from this scam of a company! Shirts looked nothing like advertised! Sent back immediately and was refused refund bc it stated the clothes were stained! This is not possible as they have never been worn! I am
Out 90 dollars!”
“I placed 2 orders with Rotita and returned the merchandise for a different size. When I finally received the blouses, I still had to return them. (I had placed my 2nd order BEFORE I received the first one. If I had know that I would be given such a hard time to get my refund, which I still haven't received, I would have NEVER placed my 2nd order!) It's going on 3-4 months that I haven't received my refund. I am VERY displeased with this company. If anyone wants to order these blouses Modlily.com is very trustworthy, and they sell the same blouses. I WOULD NOT RECOMMEND ANYONE ORDERING FROM THIS COMPANY! THEY ARE NOT RELIABLE, AND SOME OF THEIR MERCHANDISE IS NOT GOOD QUALITY.”
“When I received my order it looked completely different than what I saw online, very cheap quality. I sent it back and I never received my refund.
Do not trust this company!!!”
“Accused me staining and wearing that I damaged it. Not only did I never wear it I didn’t even try it on. The fabric was cheap, size looked huge. Not represented as the picture at all. Sounds like this is there complete MO, if you request a refund. I will never buy from them again live and learned. If I don’t recieve a refund a will dispute the chg.”
“I ordered two tops from Rotita. When they finally arrived, I tried each on once. They were of poor quality and were very unattractive. I followed instructions on how to return them, paying return postage myself. They emailed that they would not refund me as the items were 'stained and soiled'. That was a complete lie. This company is a scam. Do not do business with them.”
“When I received my Dress. I was and still very DISAPPOINTED my dress was not Done,ITS OBVIOUS the Threading was Not done,you can see where they just put a piece of material and threaded IT on the bottom of the Dress $45 down the Drain. Lesson Learned ,SPEND A FEW MORE DOLLARS AND GET QUALITY.. THIS WAS TRASH AND I MEAN IT FOLKS.. IT COMES FROM CHINA NOT FROM A BOUTIQUE OR AN ACTUAL STORE. STRAIGHT FROM THE WEAR HOUSE”
