“I purchased five bathing suits from Rotita 5/4/20. Finally received them 7/6/20. I don't know whose bathing suites they were, but not my size and not what I ordered. I have tried repeatedly to contact them to return them to no avail. Very frustrating!!! Do no buy from them!!!”
“Don’t expect to receive a free return shipping label for your first purchase as advertised. Don’t bother “chatting” with them. Rotita only has a script when they respond to you so nothing gets resolved. They also delete bad ratings on their website. I do like the shirt I purchased but will not be doing any further business with them.”
“No REFUND for YOU
They are REFUSING to give any form of reimbursement for return I had to pay for in addition to the fact they require a tracking number. They NOW have a different way of doing returns. But the following is what pops up when you request a return. But they will not honor giving you a refund for shipping. YET, because of the tracking number, it cost me $14.90. But they won't even honor the $7.99. I have the scanned image to prove it and sent it to them too. But to no avail.
Return Conditions:
1. You have 30 days to decide if an item is right for you, if not, you can certainly come to us within 30 days of receipt.
2. Flash sale products, Babydolls&Chemises, Bustiers&Corsets, Teddies, Bras&Bra Sets, Panties, Shapewear, Special
offer products, Jewelry are not covered by warranty.
3. Return items must be received in new condition, unwashed, unstained.
4. Damage or stain caused by customers may result in partial refund up to 50% of total payment.
5. Free return for 1st package, $7.99USD for 2nd and following returns, which will be deducted from the refund.
6. Shipping fee and insurance fee are non-refundable if any return occurs.”
“DO NOT BUY!!! Not even worth 1 star!! quality was absolutely rubbish . Colours were different to images , sizes not true and it cost £14 to return 2 items!!!!!!!”
“These clothes look nice in photos, but are actually terrible quality. I ordered several tops--some had badly mis-aligned buttons or mismatched fabrics. Others were too small, although all items were supposed to be the same size. Then it was a big hassle to return them--Rotita required photos of my items before they would give me the return address. The return postage was more than $20--a huge waste of my money and time for items that were completely unwearable.”
“DO NOT ORDER FROM ROTITA. The swimdress is awful. The material is so thin that you can see the bra cups through it. The top is not finished and cut like a rag. EXTREMELY POOR QUALITY. I sent it back and they will not return my money. It is a scam company. The worst I have ever done business with.”
“Ordered in April and still have not received my products. They issue a shipping label and tracking number right away and charge your credit card but you will never receive anything. I've had two responses from them where they asked for more time and re-issued new tracking information again. I've disputed this with my credit card company. These people are CROOKS!”
“Everything went wrong: Wrong selections ( 2 of the same model) poor quality, no return label, expensive delivery service!
A complete loss of money!
Do not use this company!”
“Rptita is the worst company I have ever done business with Do not buy anything from this company they will take your money and you will never receive the product. If you are lucky enough to get any of your orders and wish to return them you will never receive a refund either. I will be processing a complaint with better business but I don't think that will stop this company from scamming people all they do is give you the run around and never answer your questions.”
“Crooks, crooks, crooks! Placed an order in September for holiday clothing. In December nothing at all received . Called and they have a no refund policy and gave us a credit . 3 weeks later, we called to order other items, they said they could not find any credit for us. Communication was then severed with absolutely no help. Take your money out back and burn it in a pile and you will at least get some heat. PATHETIC CROOKS”
“I returned my entire purchase (4 shirts) and disputed the charge with Discover, only to be advised that Rotita reported the merchandise was not returned.
The tops did not fit well so now I'm out the money and the merchandise because it was mailed back.”
“I love all my outfits. I truly get what I order. I've been ordering from them for a few years. Yes it might take a month to receive your purchase but 90% of what you see you get. Fabric is nice for the price. I will continue shopping with them. 👍👍😍”
“I have been waiting since October 2019 to receive a refund for a returned item that they admitted receipt of. The worst company I have ever dealt with.”
“I have ordered a pair of sandals. They have not arrived and Rosita have taken two separate payments from my account so it is as scam. Do not order from this company. They send false information about shipping and no product arrives. So I have paid double the price for no product. Customer service do not respond to queries. Do not use.”
“I ordered 2 dresses in April was told I would receive them may 9th .I sent a messenger .they sent me an email saying June 5th.now its June 8th and nothing.they don't have a problem taking your money and not sending your products .I tried to send a message and cant.i can't even call.i will never order from them again.”
“At the beginning of April I ordered two swim suits. It was returned b/c of insufficient address. Today is May 29 I still have no credit or suits. I check with them and I keep getting the run around. Its also frustrating I never know who I am chatting with it always says Sowshi. I will never order from then again.”
