“I placed an order and cancelled it on the same day, i got confirmation and said they would refund my money. The next day I got an email saying it was too late to cancel and my items had already shipped. Tried to dispute this with pay pal and they are siding with the seller.”
“I didn't order from Rotita. However, looking at the photos of what they offer, it's identical to Zulily which is where I did order, also a Chinese company. Would never order from them again. Sizes are not comparable to their charts. The order came very large. Was given a refund to be applied to another order. Did order another in different size (smaller) same issue. The colors on fabric are not quite what is shown in photo. Since they didn't refund money, only in new orders, would never order from them again. Would also stay away from any such company showing these designs. I'm inclined to believe it's all the same owner.”
“DO NOT ORDER FROM THIS COMPANY. I placed an order at the beginning of February and here it is mid March and no receipt of my order. But they are quick to get their money. I inquired about my order with their online chat and have not heard anything back.”
“The top I ordered was nothing like the picture. It’s very difficult to work out how to return items from the website and eventually spoke to someone on live chat after emailing and following return procedure with no success. The return had to go back to USA no label provided and you have to pay the postage. They refunded me half the price of the garment telling me to keep it. I will be giving it to the charity shop”
“If I could give it 0 stars I would. I had been waiting for my order for over a month. I called and they give you BS on when it’s going to arrive. I still haven’t received my order. I have filled a claim with my bank. Never again.”
“Terrible company to deal with. I received my items in separate time frame. 2 of the 3 shirts I ordered did not fit. Went to send them back and never got my refund. I inquired after several months and they say that they can't find the package. Huge runaround. Won't be buying from them again. NEVER got my refund. They won't steal from me again”
“this is my second review, after reading all the previous reviews its apparent that they have a set line of bs that they give everyone, after returning my bathing suit I was told it was damaged. I threw a fit, they say ok we send another, the next email they sent said we couldn't find your address and the suit was sent back address unknown, How did the first one make it to me but not the second, so then I say ok then just refund my money, all I hear is crickets...AVOID THIS COMPANY AT ALL COSTS, ITS A TOTAL RIP OFF”
“If i could give 0 stars thats what they would have gotten from my experience. Stole my money, no bathing suit, jumped thru hoops trying to get either the right size bathing suit or my money back, in April it will be a year of fighting!! pictures are deceptive, fabric is see thru thin, and customer service? thats a total joke. Save yourself a headache AVOID THIS COMPANY AT ALL COST, ITS A TOTAL RIP OFF”
“Exchange process and customer (NO)service chat is a JOKE and liars. I have repeatedly been given FAKE ups tracking numbers and lies about their main branch contacting me within 12 hours. This contact was NEVER made and they DO NOT response to emails. I will never buy from them again a recommend everyone to stay away from them Their products DO NOT display good quality.”
“Don't waste your time; customer service is SO BAD. I ordered two swim suits because they were so cute. I actually got one, and cannot get them to tell me when the other will ship. About to just cancel the order. Rotita is obviously a foreign company. Customer service responses are written in broken English. I'm so frustrated I wish I would have seen these reviews before they got my credit card number. Just buy elsewhere and you will be glad you did.”
“This "company" told me that the order was delayed because of Chinese New Year. Then they told me that it was delayed because of Spring Festival (in February?!) I am cancelling my order and demanding my money back. We'll see how successful I am.”
“I ordered 2 shirts, received a white dress. I returned it then received an email stating I would not get a refund because I did not return the items I ordered! I'm convinced this is a scam. They stole $56 from me.”
“1st of all, why is there absolutely no customer service phone number at this time, and they even request that you try not to make contact. FLAG!!! I tried ordering 1 swimsuit, and they tried charging me for 2, then 3 and 4!! Could not modify the order at all. Got out of it! Does not look good. Stay away!”
“Placed order and was then told 2months delivery. Cancelled and am still awaiting refund. They wont reply so going through paypal to get money back. Please note reviews and DO NOT use this company.”
“They sent me the wrong item. I sent it back for an exchange for the correct item. They claim it was damaged so no refund or exchange. It was not damaged. Sent it back exactly in the condition it was sent to me.”
“Ordered a top from them and it never arrived - emailed them and communication was great the first time - they said they would resend and got it sent to another address - still has not arrived after 2.5 months - they will not respond to my emails now - I will never deal with them again”
