“I ordered 3 swim suits the beginning of march and it is April 1st and 2 of them have still not shipped. I have reached out to them 3 times and they keep saying they will ship on certain days and they still have not shipped. Will never order from this place again…😡”
“I ordered $74 worth of merchandise in April of 2024. I have never received it and numerous emails to the company have been fruitless. Now they are saying that they can’t do anything about it. All attempts to receive a refund have been ignored. DO NOT DO BUSINESS WITH THIS COMPANY! I am appalled at how this company does business!”
“Rotita steals money from customers; they do not issue refunds correctly and you have to file claims with your bank to try to get some money back. This was a total SCAM, waste of my time and waste of money.”
“BUYER BEWARE. The item was too large and it smelled horrible. I tried to return in, and Rotita would not give me a refund for the returned item. They will only give you a store credit. I NEVER RECEIVED MY MONEY BACK.”
“The material was soo cheap. The material is NOT what I expected. Now I have to figure out how to return with a brain injury. I don't have a printer either. Very dissapointed. Would Never order from your site again. Also, there was No option for English. Everything is in Spanish. I speak English.”
“I placed an order - then decided to check reviews. I did it backwards. I cancelled order within a couple of hours. Said they could cancel and issue full refund. Overnight they processed it and said they can no longer do anything about it.”
“I had a terrible experience firstly they did not supply the whole order which they agreed on a live chat. Then I asked to exchange a pair of swimmshorts again which they agreed to. After returning them I was then informed that they were not returned in the condition that satisfied an exchange. This is absolute rubbish. I warm anyone about using this company as they are just a scam company”
“Bought 2 swimsuits both have the bras sewn upside down have sent pictures but they claim this is correct, they are both un wearable! It is very plane to see the problem!!!”
“The company is too slow to ship. The online app says "processing" forever. Stick with a better swimsuit company l Iike Venus or something from Amazon”
“I have order this year 5 bathing and 2 tops from Rotito. I returned 1 top and 1 swim suit because they were to large. I tried them on , put them back in the bag they came in and returned. They gave me a credit of of only 10.00. The 2 items totaled 57.00. I was leery about ordering from Rotito because of possible return, but the first few items fit well so quit worrying and ordered more.
When you spend that kind of money and you know you returned the product in perfect condition it’s time to find another company that values you as a customer and doesn’t try to scam you.”
“I ordered two bathing suits, and they changed my ship date stating they could not ship it out for 2 weeks. I then asked for a refund, and was told that they would credit my account with them to use for future purchases. Again, I had to tell them I wanted a refund to my Paypal account which was my original payment method. No response, I had to file a claim with PayPal to get my refund of $68.11. Total scam company, do not buy from them! They take your money and run”
“Canceled my order before it was shipped and they said they would give me store credit and I responded no I want a refund and have not heard back from them.”
“I received the items but they were really poor quality, just a cheap sheet of material sewn together. When I asked for a refund they said they would give me around £8 of a total of £150 purchases. I told them not a chance and I will pay to send back via tracked and signed for. They said they needed the tracking number and copy of receipt (which I gave them) to refund me, 7 month on still not got my refund. What a scam. Please do not order from these people, the items look great online but you will be very disappointed with what arrives”
“May be a 1 if this whatever is lucky. I purchased 2 different outfits and one returned to factory but the other on its way. Never seen the refund on the one sent back. Oh wait it gets credits to who knows where. Then I get email 20% off well, haven’t even the first order and shafted on the second order. Not sure who these people are but no more money from me. I live in a tight fixed income and then I like a fool trusted this dam website and I should have went with my gut feelings and never bought anything. My opinion don’t waste your money.”
“Ordered one swim suit , wasn’t suitable returned it immediately paid £43 34. They don’t tell you that your refund is kept in rotita until you reorder if you want a refund you pay another 15% for them to return I received £30 9 pence from my order it cost me£13.25 to try a swimsuit on and return it”
“I ordered 2 items, tried them on for 1 minute and returned them. Here is the response I recieved: We have received the returned clothing item, unfortunately, it doesn't meet all of our return criteria (unworn, without stains, and undamaged). We are unable to process a refund for this return. This is ridiculous since it was only worn for 1 minute. If you think you may have to return an item, do not buy from this company.”
