“I was home, and I got an email to say I wasn’t in when they tried to deliver a parcel. It was a lie because the postman never actually came decided to take the day off.
Today the 30th of December I was expecting a parcel and I had confirmation by email three hours later I had a second email come through saying that we tried to deliver your parcel and unfortunate you want in. Nobody came here. The postman didn’t even come into the street nobody got a letter. Nobody got any parcels I checked with Neighbours we have a WhatsApp group. I checked my CCTV cameras and I checked the ring doorbell. There was no evidence of anyone being here so raise a complaint with the post office to say that I got this email and that nobody actually came here so that is a lie so whoever this postman was has decided that he’s taking the day off and he has just messaged People whose parcels were due today to say sorry you want in the post office insisted that he would’ve left me a card. There was no card which is further proof that he didn’t come but my CCTV camera and the ring doorbell is already concrete evidence that he did not come here the post office have said it can take 28 days for an investigation to happen and if they don’t find any evidence and it’s gonna be non-conclusive the whole thing is just a joke. I hate using Royal mail. I don’t trust people who work in Royal Mail because this has happened to me so many times and I just feel that they just make things up and they lie”
“No delivery despite attempted claims they have tried. App dosent recognise their own tracking number , also tried phoning same response. Can’t rearrange another delivery!”
“Today I received two cards from Royal Mail, both shoved into one of their apologetic plastic bags with the usual printed message about items “not being in the condition they guaranteed.” That alone was irritating — but what I found inside was far worse.
One card was completely missing. All I received was the empty envelope.
The second envelope contained a Christmas card, which also included a birthday card since both occasions fall in the same week. Both cards had been opened, and the money that had been enclosed was removed. Not lost. Not damaged. Removed.
To add insult to injury, Royal Mail’s own T&Cs state that there is no recompense for this kind of loss. In other words, they openly acknowledge that items can be stolen in transit and simply wash their hands of any responsibility. It’s hard not to see this as anything other than a system that quietly sanctions theft.
And it makes me wonder — how many other people have had money or valuables stolen from their mail, only to be told there’s nothing that can be done? How often does this happen behind the scenes, brushed off as “damage” or “loss” when the truth is far more troubling?
The most frustrating part is that Royal Mail effectively holds a monopoly on postal services in the UK. If there were a reliable alternative for standard mail, I would switch without hesitation. As it stands, we’re forced to rely on a service that can’t even guarantee the basic integrity of a sealed envelope.
Royal Mail should be ashamed of this level of service — and even more ashamed of the policies that allow them to shrug off incidents like this as if they’re unavoidable. They’re not. They’re unacceptable.”
“They are charging £5 for Christmas cards that the sender has forgotten to add a stamp to!!!
In other words the recipient either pays the £5 or they don’t get the card!!!
DAYLIGHT ROBBERY OR WHAT????.?.?…..
How much are the stamps, either first class or second class? Nowhere near £5. No wonder people don’t use them anymore!!!”
“Royal Mail has proven to be one of the most unreliable and irresponsible postal systems I have ever dealt with. I strongly advise anyone: never send anything valuable to the UK using Royal Mail, because you are taking a serious risk.
My parcel arrived in the UK and was held in customs for more than a week, yet Royal Mail provided absolutely no notification to the recipient. No card, no email, no SMS, nothing. The recipient had no idea that the parcel was even in the country, let alone that action was required. If I hadn’t manually checked the tracking myself, the parcel would have remained stuck indefinitely or been returned.
This level of negligence is astonishing. Royal Mail completely failed to do the most basic part of their job: informing the customer. Their own website even admits that their Fee-to-Pay barcodes often don’t work, yet they do nothing to compensate for this failure. How can any postal service expect trust when it cannot deliver a simple notification that a parcel is waiting?
Royal Mail is, in my experience, one of the most careless and unreliable courier systems operating today. The lack of responsibility, transparency, and communication is shocking. Do not rely on them for anything important. If your item has real value or sentimental importance, find another service—because Royal Mail will let you down without hesitation.
I will never trust Royal Mail again.”
“⭐ 1-Star Review: Extremely Poor Service
I am very disappointed with the service I received. I specifically requested my parcel to be delivered to my local Post Office for collection, yet it was handed over to a completely random address without my permission. This defeats the entire purpose of choosing a secure collection point.
It’s unacceptable that staff appear to be rushing deliveries with no attention to detail or care. Incidents like this make customers worry about parcels being mishandled or even lost. The courier who delivered my item — listed as “Iona” — ignored the instructions and delivered the parcel wherever they wanted.
This level of service is not only unprofessional but also undermines customer trust. I hope management investigates this issue seriously and ensures staff follow delivery instructions properly in the future.”
“Waited in all day for a parcel to be collected. There was no time slot given. Parcel was not collected. I had to re book for 2 days later. Waited in all day but still the parcel was not collected!! 2 wasted days. I will look for an alternative as I'm not staying in another day to be let down!!”
“I sent a very expensive pair of glasses for a reglaze. They had never been worn as I had a number of issues but were 6 years old and after a final eye op sent them to have news lenses.
The reglaze company were superb and duly posted them back.
As nobody was available to sign they were left next door.
As no card was posted to notify us it was nearly 2 weeks before we found out.
EVEN THOUGH THE NEIGHBOUR HAD SIGNED FOR THE DELIVERY, HE DENIED IT.
The Original attempted delivery was caught on our ring doorbell as was the postman's attempt to recover the spectacles.
Its been 6 weeks and all royal mail say is claim of the seders insurance.
They cover the reglaze value not the replacement cost. I am now over £300 out of pocket.
THE BEST THING IS THAT IF YOU SIGN OR TAKE IN A NEIGHBOURS DELIVERY THERE IS NO ACTION TAKEN IF YOU KEEP THE ITEM. POST OFFICE AND POLICE DON'T CARE. ITS A WIN WIN”
“I ordered items from temu I contacted the support team and told them. I was travelling on the 8th of December and it said, speed up delivery. I did that, but the support team said that the item will arrive on the exact date and I told him I'm travelling. And I don't get on with my neighbours How can I trust my neighbours if they might search or look in my parcel or open my parcel? You can't contact royal mail because they have no email. No support team, nothing just a phone number and are open from Monday to friday only what rubbish service is that and i was traveling early morning Monday and the delivery was with royal mail and there was also speed up your delivery I did that still arrived late the item was rubbish service I'm not happy”
“It was supposed to come on 5/12/2025 (Friday last week) but I still haven’t received it it looks like it’s been sitting Jubilee MC since Friday 4:58am.”
“The delivery instructions couldn't have been clearer: to a doctor's surgery. They managed to deliver it to a hair salon six shops down. Unbelievable. Anybody with eyes could see it wasn't a doctor's surgery.”
“Terrible. No attempt to deliver packages although a 'you were out card' was pushed through the letter slot, packages have gone missing although I have an enclosed porch and a Ring camera and yesterday two letters marked 'private and confidential' were thrown into my front garden in the rain.
Appalling service. I wish I could leave 0 stars.”
“The worst delivery company is royal mail after sending me emails that they found no one in the house yet iam there they had my parcel for over 10days i feel so angry and bad now went to the office in ardwick they say parcel is in ancoats”
“I paid extra for special delivery to come yesterday as it was meant to be a part of my 4 year old's birthday. There was NO KNOCK at the door. I know this because I was home yesterday and have dogs, therefore, if there had been a knock, they would have alerted me. Instead the inept postal worker has just put a slip through the door, despite the item being small enough to have fit through the letterbox!!!! I am heavily pregnant and this has caused me a huge amount of unnecessary stress.
Today is my daughters birthday and we were obviously not home. I LEFT A NOTE on the door for the postal worker to LEAVE IN LETTERBOX OR IN MT BACK GARDEN. The idiotic postal worker must also be illiterate as they have done NEITHER!!!!
I hope you are pleased with yourselves Royal Mail, you have ruined my daughter's surprise for her birthday and caused complete stress to me. Absolutely useless, inept people.
I AM DEMANDING MY MONEY BACK!!!
Also, I will be posting this review on every social media platform I have access to. Absolutely DISGRACEFUL service. Does not even deserve one star!”
“Horrific. Paid the customs, on delivery day I got' sorry we missed you ' when I was in all day - redirected it to my home it did not arrive, waited in all day. Called numerous times only to be cut off - no help, no commubication, no attempt at delivery - a joke of a business...royal mail/ parcel force, do your job or don't take peoples packages. DO NOT USE these companies. Zero stars.”
“Why cant we leave 0 star!! Email received giving an approx time for delivery so I made arrangements with work to be at home. Then the times changed, and then the times were changed for the third time. I missed the delivery. Chit in the post to say it's going to be delivered the next day. (today). Been onto the website to track my item so I can ascertain an approx time.....Meh, no info available. Can't we just bin RM and Parcel Force off. We don't need them and we don't want them either. On the phone to RM to try and ascertain an ETA....over 60 minute wait. Another area of concern!!”
