“Had a parcel sent 2nd class recorded 7 days ago and disappeared. No tracking updates so its been either lost or stolen for some reason. Got another one on the way 2nd class recorded and if that fails to arrive I will raise a complaint like I've done before. They have been good at delivery for a long time but this now is suspicious behaviour.”
“On Wed 2nd July I was notified my parcel had been delivered. We were home all day and no parcel was received.
I used the Royal Mail website to enter the tracking number and it stated the parcel had been delivered on Wed 2nd July. On checking the proof of delivery there was a photograph taken in what appeared to be a warehouse with a number of parcels on a pallet.
I have tried to sort out this problem via the website but when you give them the tracking number the "bot" just says it was delivered. It has been delivered by the Bristol PFW but NOT to my home.
I waited 30 minutes on the phone to speak to a human being, was again asked for my tracking number and as I was reading it out, the phone disconnected.
It's no wonder there are so many problems with the postal service when they use such useless technology.
After being stuck in a queue for 30mins I finally got through to Royal Mail by phone, they blamed everyone else and seemed unable to consider it could be their fault. At one point they said it was probably the senders fault as they ”may” have used old packaging with the wrong address attached. This is not a credible excuse because the tracking id would be linked to our address.
Incredibly poor service from Royal Mail. No wonder they are losing customers to other delivery services.
Unable to load photo of proof of delivery but if anyone from Royal Mail may be remotely interested in trying to resolve this then contact me via email and I will provide tracking number and photo.”
“Initially reported a parcel that was tracked and insured that arrived like it had been used in a rugby game( completely smashed to bit's!) Was advised claim can take upto 30 day's...3 months later still waiting...multiple calls just to be told they have no idea when it will be resolved. Logged formal complaint advised reply within 24 hours...4 day's later nothing!!! Call again same scripted reply and agent advising no info and no idea when or if i will ever get a reply.”
“I’m very disappointed with how downhill Royal Mail has gotten over the years. I find Evri/Hermès more reliable nowadays despite their past issues; it has improved. Losing parcels, Royal Mail saying “your parcel has been delivered” but it’s in the bin, damaging them, tracking sometimes not updating or saying “you weren’t home to collect your parcel, we’ll try again tomorrow.” What are you on about?? I was home. YOU WERE THE ONES WHO DIDN'T BOTHER TO EVEN TURN UP?? Again, I’m very disappointed. Fix up Royal Mail.”
“Had a book sent from America with the address correct apart from 1 digit in the post code. It went back and forth to three local depots within miles of one another and they just kept sending texts. In the end I got fed up of it and called them. I advised them of the correct address being on the parcel and that the address was enough for them to deliver in that it gave house name, street, town and county. No. Spoke to the most ignorant woman I've ever spoken to who kept interrupting me and then accused me of interupting her when I began to speak after she had clearly stopped speaking. After all this the package is being sent back to America. Insane. You can see why the Horizon scandal happened when this level of stupidity is clearly endemic in the organisation.”
“My package never arrived. No attempt was made to deliver it to my house. I have a ring doorbell, nobody showed up. Website says it was delivered with an image of it in a random post office. Currently calling customer support after they hung up on me twice after waiting 15 minutes on hold. My package is still not here after 3 weeks. Genuinely disgraceful service.”
“I consider myself incredibly fortunate to have found FRED MERCY. They are true experts in helping victims of investment fraud. From the very beginning, their team acted swiftly and professionally. They provided valuable resources, clear advice, and constant support throughout the process of recovering my lost funds.
What really stood out was their transparency and expertise. They explained each legal step in simple terms and helped me gather the necessary documentation to build a strong case. Thanks to their dedication, I was able to reclaim my hard-earned savings.
This entire experience was a painful but eye-opening lesson. It taught me the importance of being extremely cautious when investing online. I’ve learned to always research thoroughly and seek advice from trusted professionals before making any financial commitments. I highly recommend FRED MERCY to anyone who finds themselves in a similar situation—they truly made a difference when I needed it most.”
“Paid almost £20 for a service to take a parcel from one area of Lincolnshire to another. Very expensive Moorcroft Vase turned up cracked. Sent everything they asked for for compensation.
6 weeks after claim I received a reply asking for more evidence. Wanting to see private details regarding my eBay account. Photos that I now can't take because they want new photos. Said I hadn't sent in first place.
They might think they got one up on me because I have decided that they obviously need the money more than me! I have started using EVRI and what a breath of fresh air. Posting on average 8 parcels a week they have now lost my business”
“Your Royal Mail App is a total waste of space. If you cant maintain a decent service level without endless errors close this garbage down don't offer it”
“Horrendous service. Repeatedly waiting in all day for deliveries that never arrived. Website or application never working. Tracking service is a complete joke.”
“Awful service, on phone for half hour each time, sorting office only open couple of hours in the morning. Received two unable to deliver cards on two different days with absolutely nothing written in them. Apparently they were out through two different days by mistake !! Once yes, twice don't think so. Never received package . Use yodel!!”
“Unfortunately theyve lost two of my packages in the past few months. Very frustrating. I used to trust them but definitely wouldnt recommend using them anymore.”
“Absolutely shocking service…. Pay extra for 24 hour for a parcel travelling 15 miles away. 48 hours later this parcel is no closer to its destination. Royal Mail hide behind the small print ‘we aim’ and obscure tracking updates. Will definitely not use again and will opt for the likes of DPD etc”
