“Paid for 48hours service since 19tye of August, only to be told today that my package of £300 got missing, the dumb customer service guy didn’t even feel remorseful…. You better find my package”
“Very poor service, posted 2 birthday cards from derby to Barrow upon soar, nearly 2 weeks ago still not received, definitely don't post birthday cards,”
“Very happy with the lady who delivers my post as she is always on time and if not she has even called to let me know and always has a smile on her face.”
“Royal Mail you people are unfortunately people, I use my hard earn money to purchase medication for my mummy. I send from Coventry to Romford London still pay for first class. Royal Mail you people did not deliver the stuff and I called the customer service it was rubbish he was telling me. The stuff worth £200 this is not the first time you people are doing it for me. You are so poor in your service”
“How do you tell someone without any remorse that her parcel has been destroyed? Parcel was sent on the 17th of June from Doncaster. Kept calling and was asked to excersie some patient that it sometimes takes more than 3-5 working days for second class delivery. I explained to the lady I spoke with that part of the items are my graduation outfit and she said as usual *sorry there's nothing we can do as the item cannot be tracked. I went to the Glasgow Tunner office on the 2nd of July, after much back and forth it was confirmed that they received it but cannot tell where it is and was advised to go to Cambuslang office between the hours of 8am -10am. Went there and they couldn't find anything. The shocking thing is that the parcel has a return address and my address was on the receipt. There was no mail that states they came but meant my absent. No delivery attempt whatsoever. Everybody I spoke with kept giving me different answers. The last guy I spoke to bluntly told me that my parcel has been destroyed, he literally shouted at me when I asked him that if a parcel can't be tracked how did he know that it was been destroyed. I was heartbroken because it cost me alot to bring those things from Abroad only for Royal Mail to misplace them. How can you destroy a parcel sent in June 17th 2024. How did a parcel so big got missing in a company as big as Royalmail without a trace.”
“I paid £3.25 for a SIGNED FOR package to get to London, sent 5 days a go, still nothing on my tracking, it’s either lost or some incompetent idiot has delivered this without a signature, this was already a dispute with the seller, thanks for letting her win I’m now £40 out of pocket as well! Disgusting service”
“Ordered a book online. Royal mail tracking says it was delivered on 5th August 24. This is untrue , the book has never been delivered . Website treats customers like children , have you checked with other people in the house ,company etc. of course I have checked. My book has either been delivered.to the wrong address or royal mail records are being falsified.”
“I wish I had a good review for Royal Mail, but absolutely not. My brother sent a parcel from Doncaster to me on the 17th of June 2024. After waiting in vain, I called customer care on the 30th and was told the parcel was last scanned on the 22nd of July in Glasgow. They couldn't tell me where it is. A large parcel couldn't be located! When I visited their office at Glasgow Turner Road, they confirmed the parcel was scanned OUT there but didn't know where it is and they directed us to their company at Cambuslang , we set out early the next day to meet up on getting there they confirmed that they didnt receive any parcel with my tracking number. How can a company as big as Royal Mail lose track of parcels entrusted to their care? Every time my brother and I called customer care, we received different and conflicting information. One day it was supposedly at the Glasgow depot, another day at Belfast. At one point, we got two different answers from two different staff members same day. The last call left me shattered. The staff member not only shouted at me but outrightly told me my parcel had been destroyed, without any emotions or remorse. If he couldn’t track it, how did he know it was destroyed? This was last week. It was my parcel, worth £300, gone without a trace. And they're saying I’ll be compensated £20 because I used second class service. Does using Royal Mail’s second class service mean no guarantee? I have told them I do not want compensation. I want my parcel. It had a return address and my address, yet there was no note of missed delivery, nothing but silence. My only mistake was trusting Royal Mail. I just want my parcel back royal mail or is that too much to ask?”
“Parcels never arrive on time, post is usually damaged in some way or lost. Wish suppliers would use proper delivery firms such as DPD. Always dread the 'delivery by royal mail' on supply note. And letter supply side of their business is even worse! If you can believe that is possible!!”
“Royal Mail is rubbish..
I have requested a next day delivery with myprotein. It’s been 9 days since I have ordered. I still haven’t received my package.
This is Bristol south BS4 area. These Royal Mail will email you saying no one is available when deliver. But at the time nobody has even turn up to the door. As I am literally sat at the door waiting for them to be arrived the whole day.
No disrespect but I think there are lazy people working don’t even wanna bring the parcel out of the van or warehouse. Then they will just press on their app to send us email saying they have missed you. How come I don’t even have a “we’ve missed you” card at my post box? Because they are lazy they just want you to go and collect your own parcel.
Also I have went online and update the delivery option.. requesting if I am not in please leave it with my neighbours. Even that it didn’t even happen.
So if you own a business and looking for some reviews about Royal Mail services.
I will say don’t risk your business with them. Their service will make your customer mad and there will be massive delay on each parcel. You will be in hell replying email to your customer.
Avoid if possible.”
“⭐️ is the lowest I can give unfortunately, -5⭐️ is more appropriate. Packages not delivered, tracking system that doesn’t tell you any information and, a host of other issues eloquently covered by other reviews, why are businesses still using these idiots they are a disgrace.”
“No evidence of parcel being delivered. I have an enclosed front porch and plenty of safe spaces for parcels, but the parcel has gone missing because it was ‘delivered’ here.”
“Every single time I get a message from them saying my package will be delivered on such a date at such a time, never, not once has it arrived in stated date, usually 3-5 days later. The absolute worst ever company I’ve had dealings with!!!!”
“Oh my god stupid incompetent royal mail delivery service has delivered my parcel to someone else address and I've got to wait up to 10 god damn working days to find out what's happened to my parcel this is an outrage I'm absolutely furious . And they wonder why the public are going of there heads over the phone it's because your delivery employees are incompetent and clearly cannot read properly. I'm absolutely fuming. Royal mail shouldn't even get one star .”
“Item orderd and tracking number received. As i was out that day i asked for parcel to be delivered to my neighbour
Got home card through letter box that they got no reply and aredelivering tomorrow
EVERY TIME - Useless”
“Another epic fail from Royal Mail.
Phoned to follow up -- as always, "we are busier than usual"; cue 40 minute wait.
Get through to a nice person, who can "only apologise."
Stay on the line to leave feedback, and Royal Mail is only interested in "the last person you spoke to": they make this clear more than one.
Hence this feedback to Royal Mail senior leadership, not on the person I spoke to but on the consistently lamentable failures: your business is not fit for purpose.”
“Absolutely awful. I sent a computer 24 hours tracked. They collected it as expected, and I got a confirmation that it's been collected with he the correct date and time...... 7 days later, it said the same thing, no updates...... I called the call centre, 40-minute wait.... I was told they had probably lost it and I would need to claim in a few more days!”
