“My wife set up on line a redirection of mail when moving home for one year. Although she filled in the names of the householders for some reason hers was not included. When contacting the royal mail they charged her another ten pounds to add her name. Of course my wife raised a formal complaint, they did not reply within their fourteen day period. When phoning to enquire about her complaint, she had the unfortunate experience of speaking to the most unhelpful person she has dealt with.
I can not believe the royal mail can act as it does and employs people of this calibre. Please be aware when booking this service that you cross your Ts and dot your Is.”
“The parcel sent a month ago and NEVER arrived! No one in the customer service is capable to tell me where is my parcel even if I paid for a 'Tracked Service'. This is bad and poor customer service!!!”
“Usual story. Parcel not delivered. Could see van did not move. Sent text with complete fiction/lies. No attempt made to deliver. I was home. No card. Absolute joke.”
“Track n trace codes never work, parcels may just as well be left at collection centre as no effort is made to try and leave with a neighbour or try again , rebooked delivery’s are left at depot , Royal Mail is sadly being left behind by their competitors .”
“they keep sending back to the sender my delivery after i went to the office and verified my address. one of the staff keep saying ' it's all good' and the next delivery Back to the sender again. I mean
this is very irritating.”
“This is the third item in as many months that has mot been delivered....gone missing...tracking not updated.....just says an update will be provided when we attempt to deliver....this is really bad....I now hate it when something is coming by royal mail.....as I probably won't receive it.”
“Every time I order online and realise the delivery company is Royal Mail my heart sinks.
If you are lucky enough to receive your parcel it is invariably late.
The Mothers' Day parcel that I ordered last week using the Tracked 24 service has not arrived and has been stuck in the black abyss of Jubilee MC for over a week. Don't have much hope of this turning up .... what an shoddy, shoddy service.”
“Paid extra for meds for my dog and as usual no sign of them!!! They just blame covid on everything!! But every other company delivers on time!! This is the last time I ever use these clowns again..”
“Royal mail used to be the envy of the world.
Been waiting for a boiler part ( no hot water ) for four days.
I could have driven to Scotland to collect it myself quicker.
And don't bother with track and trace ....waste of time and money.
AND STOP BLAMING COVID.”
“Order lots of items from Amazon and never have a problem with their delivery service but if the item is from a third party and delivered by Royal Mail the parcels are either late , broken or not delivered at all and Royal Mail "who it's nigh on impossible to contact" will take no responsibility whatsoever .”
“On top of being an expensive postal service in general, have received false promises and no information from the customer service; not up to modern expectations, particularly when it comes to track and trace capabilities.”
“What an appalling company with an appalling service. 7-8 days no post. Awaiting for important mail, sent days ago and still probably waiting at Royal mail somewhere. How does this dreadful service have the nerve to increase postage delivery prices and yet still cannot provide a decent service. Second class mail that has'nt been delivered after 3-4 days probably more? As for customer service, these are words that not in there vocabulary or understanding. The quicker another company is allowed to take over and provide a better service, the better it will be for every person who has at the moment, no choice than to use this outdated, don't give a damm service. Would not have given 1 star, but had no choice. Very disgruntled customer.”
“Posted a Mothers Day card on 10th March. Card post marked 11thMarch. Just arrived today(16th). Mothers Day was two days ago. What a disgraceful service and a waste of money. If I could find an alternative service I'd be using it. Royal Mail you should be ashamed of yourselves. I posted card first class as well??????”
“Lost special delivery item
Sent a package for special deliverey guranteed Monday 8 March in the morning, was supposed to be delivered next day but now a full week on still not arrived, absolutely useless service. Went to my local post office and everything within that batch was delivered but not mine so defo believe someone decided to steal it, been speaking to Royal Mail back and forth and just a bunch of useless information and just keeps saying put in a claim, will never use Royal Mail again for anything.”
“I posted a “large letter” which weighed only 60grams; its dimensions were well within the Post Office's stipulated “Format & Measurements.”
I attached 2 First Class stamps (more than the required 2nd Class tariff) for its journey to Canada Water SE London from Portsmouth - 105Km!
Posted in Portsmouth early on Tuesday morning March 9th as of today’s date 13th March, the envelope has frustratingly not arrived.
Now my daughter has just messaged me asking if the two Mothers Day cards she posted in London early on Thursday March 11th (by 1st Class post) had arrived, its Mothers Day tomorrow!!
Disappointingly they haven’t. She is furious.
Come on Nick Read/Royal Mail, this is utterly deplorable.
There is no redress, no refunds/vouchers or apologies.
I really wish that there was an alternative service.”
“Awful company!!! David from team 2 thank you for bringing me to tears after our conversation ended! Absolutely terrible customer service!! Thankfully the customer assistant at Amazon was much kinder and even though my problem isn’t solved he was absolutely fantastic!! Royal Mail you should request the recording for training purposes... you could certainly do with it!!”
“Package said delivered on the website but it wasn't. I had to knock on every neighbour's door around me and play Sherlock Holmes to find out which house they had given it to because royal mail didn't bother to give me a card to tell me which house it was. Eventually found it 5 houses down to a person I've never spoken to in my life. The package wasn't valuable but it could have been and the guy could have easily denied having it. Please at least be professional when delivering parcels.”
