Login
Start Free Trial Are you a business?? Click Here

Royal Mail Reviews

1.1 Rating 2,813 Reviews
B-
Happiness Grade
B-

Customer Service - Average

68.75%
Industry Average
In an age when people like to complain about so many things I would like to commend Paul for his punctual, cheerful and very helpful attitude and service.
posted 6 months ago - Kevin and Denise
Royal Mail online postage service is not easy to follow if you dont want the collection by the postman service .Its difficult to find the option to defer the collection service unless you put it into the basket,so you end up toing and froing the pages.the option for the opt out of collection service should be put on the first page
posted 10 months ago - Anonymous
Good service the postman and postwomen work Hard to deliver our parcels and letters, well done Excellent service keep up the good work!
posted 11 months ago - Mohib
Sent my driving licence to DVLA by next day delivery service. Took into the local post office at 10.40am on Tuesday and it was delivered at 6.30am on Wednesday. Very impressed with the service
posted 1 year ago - Glynis Thackersy
Not just for todays experience but years of good service. Royal Mail also have a service which includes picking up mail/parcels etc from your home for free. I use this a lot and I have never been let down. It's a great service and I wish to thank RM for it and I hope it continues. A lot of people rely on you RM. The Posties are amazing here and I also want to thank them for a great service.
posted 1 year ago - Anonymous
They has a 48hour delivery service and tracking service which is good but it showed me that they had my parcel for 4days and delivered on the 5th day
posted 2 years ago - Robert
I ordered something on a next day delivery on the 23rd October still not received it. The tracking system is useless, and these people want more money, try giving the service first then negotiate for more money. Royal Mail your a joke
posted 2 years ago - Anonymous
Good service
posted 2 years ago - Anonymous
I sold an item on eBay yesterday morning, I took it to my local post office in Wickersley Rotherham who have always provided an excellent service. I shipped the piece of pottery to Bovey Tracey in Devon. It arrived this morning. Less than 24 hours!! Cannot fault the service provided and for small businesses that is what is needed. Postal service 5 ***
posted 2 years ago - Neil Marsh
Always a great service. Sending and receiving items
posted 2 years ago - Ken Allsopp