“Over a 30 minute wait to speak to an advisor as the automated service didn’t work, and they were unable to find my parcel and resolve the issue
Terrible customer service”
“Useless incapable of ringing the doorbell sat here all morning waiting for a package said it couldn’t be delivered as we weren’t in they never even tried I tried ringing them hung on for over 30 minutes nobody answered”
“Sent my parcel sign for. Accepted on Monday in transit, the nothing☹️! Lost, stolen who knows except the person who’s got the package. Shocking, unprofessional and dam right wrong. Royal Mail, your a mess. Sort yourself out.. I would give no stars if I could.”
“16 years a postie and the service is being run into the ground. Top management down are an utter disgrace. Posties are now on their knees in desperation at what was a good company. Privatisation has killed us all”
“Special delivery by 1pm service, contract broken. The mail (small m, "Royal" removed, has done this 3 times in two months. The operator had no information to help me see where it is. Read sorry from a script and although no swearing or shouting (although I felt like it), blabbed on about compensation. I wanted the parcel by the service chosen. She "terminated" the call! She should be sacked.”
“I loved ordering from Amazon but now Royal Mail are delivering my parcels it’s rubbish ( prompt delivery from Amazon )now I am waiting 3 to 4 days from Royal Mail ! Please Amazon please deliver my parcels with your own delivery men”
“Certainly the worst!
I returned my covid test kit using Royal Mail tracked 24 service. Since the 14th of September, it's been 7 days and my test provider hasn't received my tests yet. Their customer care call center? Just an automated music playing system basically. I have continually reached out to them on my delivery delay, just passive responses...no active solutions to the issues on ground. They even claimed to have delivered it to my test provider after which their delivery system revealed otherwise.
I would rather send a package through a tortoise than through Royal Mail. Absolutely frustrating and disappointing service.”
“Royal mail got left behind years ago by far superior parcel couriers and cheaper as well. I dont even bother with them anymore. Even their letters take up to a week to arrive and their tracking is rubbish.”
“Tracking history:
-Parcel Accepted at Post Office
Wednesday 11 August 2021
-Item Despatched to Heathrow Worldwide DC
Jubilee MC
Thursday 12 August 2021
-Item Received by Royal Mail
LANGLEY HWDC
Friday 13 August 2021
Today is Thursday 14th October, TWO MONTHS later, there has been no movement/parcel sitting at LANGLEY HWDC for Two Months!!!!”
“I send about 10 small etsy packages a day with these clowns and about 1 in 10 goes missing. I once sent 3 items to a friend to check and the first 2 never arrived. Only when I cut off the 'etsy' part of the label did the 3rd arrive. Customer service recommended using special delivery to ensure that they arrived!! How's about you sort out the shambles of a company and get rid of the useless/thieving staff instead.”
“absolutely useless.
i moved into a new property over 9 months ago,
ordered lots of difference items.
all the stuff delivered by anyone else than royal mail has arrived no problem.
at least a quarter of the stuff supposed to be delivered by royal mail hasnt turned up.
complained 4 times by phone , email and even at the sorting office and just get fobbed off.
currently waiting for a package from ebay 2nd attempt from seller as the 1st one didnt arrive and the so called tracking number is not fit for purpose as it cant be used unless the item has been delivered.
only choice is to buy from people that dont use useless royal mail.
only reason it gets 1 star is you have to leave a star.
r.needham”
“Sent a parcel Recorded Delivery to Japan 2 weeks ago and when i track the item is still in LANGLEY and says "IN TRANSIT" with no other details meaning that my parcel is still in the UK for the past 2 weeks Disgusting service.”
“Told delivery today, wait in all day to be told got to wait in next day. But at work next so have to travel to pick up parcel after paying for next day delivery! Useless”
“I am absolutely disgusted with my recent service from Royal Mail. I sent a parcel on the 17th of September 2021 from UK to Ireland, I have been tracking the parcel everyday and all it keeps saying is that my parcel is at the Mail centre and this has been going on for14 day just stuck at the Mail centre, I called them and they said everything should be fine but still no change. Then the recipient for the parcel called also and all of a sudden Royal Mail informed them that I did not fill out a customs declaration form electronically (when I filled it out on paper) No one told me at all anything about filling out a customs declaration form electroically, which is unacceptable as of course I would have filled it out. They also informed her that they were retuning the parcel to me. They did even inform me of this and it is not shown anywhere on the tracking which I check everyday. Now the recipient has not got their parcel. I am very disappointed.”
