“I posted a parcel on the 4th to Colombia international track and signed for on the 10th it said it was in cambodia repeated calls to royal mail who assured me the parcel would return to the UK and forwarded to Colombia the parcel was returned on 13 and sat in london on the 30th it was forwarded to you guessed it Cambodia is it enough for postal workers to just know someone who can read and write I think my parcel now has its own passport. So both countries start with C and end in a I look forward to reading its Canadian tracking”
“I've had four mising deliveries in two months, strike rate of about 50%. Worst delivery company out there.
Tracking is a joke.
"Signed for" - they sign themselves.
I beg people to use a better service than these jokers.”
“Driving License delivered recored delivery needed signature. We were not in.
Now it has gone missing no attempt to redeliver (We have someone home all day long)
Also our whole village had deliveries stopped in Solihull for 2 weeks. Not even a notification this would happen from Royal Mail. Yet they can deliver unaddressed Junk mail just fine but can't send a flyer out explaining the suspended postal service???
We repeatedly have important post go missing. Have moved everything to email and online to protect us from this shocking service.
WHERE IS MY DRIVING LICENSE??”
“Collection serviced failed big time - no one turned up despite paying for someone to collect from me at home ! I had time critical documents to send to my solicitor. So bad, amazed they are still in business. Absolute rubbish service”
“Awful service been waiting on a letter for over a week as usual postman hasn't turned up today always the same contacted royal mail last week via email and was told its down to covid its a complete joke”
“Waiting, waiting, waiting, a donkey would be quicker. I would urge anyone to use a different service if possible. Bring back the old days when you knew the postman & he came the same time every day.”
“Waiting on five parcels, ordered ten days ago. Tracking useless as says it will only give info when delivery attempt.
Royal mail should be known as LOST AND DONT CARE MAIL”
“I paid 99 pounds for a PCR test. I did the test and put it in the priority postbox well within time of the last collection. I have tracked it to find that well over 24 hours later, it has not been delivered to the lab. Knowing the time-sensitive nature of the PCR test, this delay may render it invalid and that's almost 100 pounds gone up in flames.”
“TERRIBLE
Royal Mail ‘Tracking’ is just a pathetic service.
It isn’t tracking at all. It’s receipt of delivery only. This serves only Royal Mail, not the customer. There customer will know when it’s been delivered and if it’s late.”
“I bought Halo 3 package from BT (British Telecommunication company) at begining of July. On July 12, Royal Mail send me six messages that my pacel will be delivered "in the next day", but they failed to send it, on July14, 21, 22, 23, 24, they continuesly send me the same message and continuously failed to deliver my pacel. Every time, they failed to send my pacel, they said "it was not possible to identify the delivery address". Actually, BT gave them the correct address, Royal Mail's guy responsible for delivery just ignor the details of the address and return it back to BT. It's completely not professional and thoroughly unacceptable. What a bad company like that?”
“As I'm working from 8AM to 5PM I can't take parcels when delivered, however for collection my post office depo is at Manchester, M8 9AA waterloo road and they working hours is Monday to Friday is 8 to 12, how the hell I can collect my parcels if I'm working person? Royal mail services for unemployed and retired people only? Shame!!!”
“Small package sent mid March 2012 recorded/tracked and signed for on delivery to USA, item value £140. The amount paid and choice of mailing was suggested by person in the post office. By the end of June 2021 no delivery had been made so I processed online compensation claim with Royal Mail. Mid July 2021 I receive a cheque for £50 compensation plus money it cost for postage. Customer service states it is clear on their website about minimum compensation. Firstly who on earth would read into Royal Mail website before postage and secondly it states on your receipt from Post Office to view separate terms for Royal mail, this is after you have paid for postage. Royal Mail is a disgrace and the service they offer is not fit for purpose.”
“Royal Mail Tracked 24 is a joke. I would avoid at all costs. Apparently the 24 is only an "aim" and delivery can take over one week. Utterly useless and will never use again.”
“Paid 25 pound for first class delivery. That’s 40 USD!! And what do I get in return? More than 2 weeks later, have yet to receive my item..and what’s worst is that tracking has not updated since 8 days ago. Worst delivery service I’ve used for sure”
“Quite simply, the Royal Mail 48 tracking system is useless. The first indication you get (if you access their tracking web-site) is when it is being delivered. No use or help whatsoever if you are away or out that morning. Why bother?”
“No matter how well I package my products and plaster them in fragile tape and stickers Royal Mail still manage to break them. I know how hard it is to break the items but they still manage it. They must kick and throw the boxes around. And of course their insurance covers nothing.”
