“Ordered a timing belt kit for my car after giving them my full registration number as well as engine number they confirmed it was the right part however when I took it to the garage and they took my timing belt apart they found that the tensioner pulley I had provided them was the incorrect one which meant I had to pay for ramp time until the garage sourced the correct tensioner pulley and my car was mobile again. They failed to acknowledge that it was their fault and that they should be paying the extra charges I encountered but simply replied back saying return for a full refund like that was even practical!!!
Aviod as they have ZERO customer service!!!
They made the Mistake but I had to pay for it!!!!!
Reported them to Trading standards.”
“What kind of company is run like this .poor customer service avoid .go elsewhere .rude counter guy with no people skills . interrupted me on every occasion . arrogant and plain rude .note to owner ..look at your reviews and act on them .”
“I bought a Febi Control Arm Suspension Kit with a 5 year warranty, after 9 months a part failed so i contacted RTG they started off saying sorry we will sort this out and send you a new part please confirm your address, then no reply so i contacted them and they said how about a partial refund then they said oh we need all the kit which is about 8 parts on my car suspension taking off my car returning then they would send it back to febi and await a reply. RTG Automotive in my view have conned me. they listed the parts brand new on an ebay sale, the person i dealt with was Lois.”
“Really poor .read the reviews management ..your counter Staff are arrogant and unprofessional. Except Keith who is polite .go elsewhere for better quality and decent human beings”
“WARNING ANYONE PURCHASING FROM THIS COMPANY! Communication is Non existent they don’t reply to Emails calls and they say Item Dispatched No tracking g provided No Customer Care worst company I’ve dealt with. PLEASE STAY CLEAR”
“AVOID AT ALL COSTS!!! Inferior parts, once fitted do not work correctly. Try to speak to them and they refund straight away without you accepting so you can't take them to a claims resolution. Awful customer service and terrible parts. DO NOT USE!!!!”
“AVOID AVOID AVOID.
This company is a sham, I ordered a exhaust system, it was meant to be next day guaranteed, then they said it will be three days. It’s now been two weeks and still nothing. They will not refund me the money until I return the parts, I haven’t received them yet they insist I return them when they arrive… it could be months before they say it’s lost and return my money.
Don’t not waste your time or money!!”
“Bought a wheel beaing for a Jaguar X Type, after 48 miles the car coded with a wheel speed sensor failure. As the sensor is part of the bearing I have no ABS traction control etc. I have contacted them several times and they have failed to reply. 5 year warranty.... didn't even last 50 miles. Now I have to pay to have this stripped again and replaced with a part that is not fake rubbish. Car now off the road for another week till I can get it repaired... AVOID AVOID AVOID”
“Poor customer service a bully answers the phone and just couldn't care less .how do you justify this .so unprofessional it beggars belief .got what I required elsewhere never to return”
“I bought window regulator Temic controller assured right part for my car it arrived eventually after going around the world twice . live in Australia , when installed unit it was worst than the one that I pulled out. Poor fitting pins larger than OME .The cost to return is more expensive than the parts cost . They stated 5 yr warranty more like 5 days false advertising.you live and learn don't use this company”
“An absolutism joke of the company Order the part off them through eBay Royal mail did not deliver the part I have provided proof of this to this trader And they still wont give me a refund. The keep trying to Waste me by saying it was delivered. The proof from Royal mail they're ignoring And the fact that I went in the day after it was Suppossed to been delivered to there store to perch from them again due to me having my car book in to be fixed. I certainly wouldnt recommend this company to anybody”
“Very rude sales person cut me off on the phone......without listening ..how is he still in a job ? Wanted to discuss parts I received you've guessed it the WRONG item ...the owner needs to issue a warning to this ego driven person shoddy customer service ..Other companies out there ..”
“Ordered over the phone , v helpful staff , no issues, and fast postage to north of Ireland , plus, they were the cheapest online , thank you for all your help and definitely will use again”
“I order on eBay a clutch slave cylinder and my mechanic put on the car and he press one time the pedal clutch and it broken half was out of the car and the other part was in the transmission we had to take the transmission out cost me 300£
The company they make money by deceiving people and then we pay a lot more. This isn’t right”
“I ordered a sump on ebay from RTG automotive fitted it to car. car ran like rubbish for a couple off months took the car to fords in bridgend it cost me £1047 to fix the car the sump was 2mm to small and it had cracked the timing plate so new sump and timing plate”
“Abrupt guy on counter ( not Keith) got told as your not wearing a mask i aint serving you when i pointed out last customer didnt use one .got a smirk and still refused to serve so he cost you best part 0f £120 order wont use them again .”
