Ruby UK Reviews

Name: Ruby UK
Rating: 4.79

4.8 Rating 1,192 Reviews

95 %

of reviewers recommend Ruby UK

Company Reviews

Product Reviews

4,516

Questions

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Phone:

01409 231763

Email:

customersupport@ruby-group.co.uk

Location:

Ruby UK LTD Burdon Lane Highampton Beaworthy Devon
EX21 5LX

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Ruby UK 5 star review on 17th August 2022

679

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some picket fence panels, posts and gravel boards from Ruby online. Great straightforward site to use. My order was confirmed and was kept updated regarding the progress of my order and delivery date. I received further updates to confirm delivery date and time. I could track the driver on the app and everything was spot on. The driver arrived, a smart, polite lad that offloaded the goods with no fuss. The quality of the panels are superb, a bit more expensive than most, but worth the extra - beautiful planed all round finish and well treated with preservative. Would I use Ruby again? Without hesitation. Do I have any links to the company? No, I am a genuinely satisfied customer.”

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Posted 3 years ago

“Good quality planters - two sets ordered for our new decking and will be ordering more when patio finished. Delivery tacking excellent as well!!”

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Posted 3 years ago

“Fantastic service, they went above and beyond to get my order to me the same day. The poor driver had his van break down, yet it still arrived the same day. Well done!”

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Posted 3 years ago

“First class product, good service and 2 very nice delivery lads. In all very impressed.”

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Posted 3 years ago

“Ordered decking boards. Arrived promptly on time and far superior to boards d At the local diy store. Would recommend and will define use again.”

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Posted 3 years ago

“It was really easy to order exactly what we wanted. The hurdles arrived incredibly quickly and are good and robust . Very satisfied customer Mrs F Newbury”

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Posted 3 years ago

“The difference between a good company and an excellent company is the customer service and aftersales. I purchased Western Red Cedar. Some peices were damaged in transit, no fault of Ruby. Tyla in Customer Service was superb, and had the whole issue resolved promptly with replacements received within days.”

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Posted 3 years ago

“Absolutely brilliant company for my order. Kept me up to date with delivery expectations. The guy who delivered my wood was a legend (Driver no 5). I was wearing a leg cast, following an injury, and he insisted on carrying my order to my back garden to help me out. The planed cedar planks I ordered are lush. I was genuinely blown away. Beautiful colour, very well planed and way better than I had imagined. Needless to say I am super happy with this delivery. I was worried. I had spent a lot of money, had never used this company before and was well aware of bad internet risks. Now I have 1 reliable supplier of top quality wood that I will undoubtedly use again and recommend to anyone one that wants great value for money. Thank you guys.”

Ruby UK 5 star review on 14th April 2021

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Posted 3 years ago

“Excellent service and prompt delivery.”

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Posted 3 years ago

“I ponderd for weeks about ordering on line it can be a pig in a poke, but i bit the bullet and went for it, the ordering was stright forward and it was deliverd when stated,”

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Posted 3 years ago

“pleased with our two troughs. Well made, look smart. Once they are filled I doubt we will be moving them tho’ - too heavy. Will use this company again.”

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Posted 3 years ago

“Really easy transaction. Got my query answered quickly in online chat.”

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Posted 3 years ago

“I was not made aware of delivery date or time. Driver was rude to my partner who was on the way to her doctors for blood tests. Made her carry timber to the front garden. Wasn't happy.”

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Posted 3 years ago

“Excellent service from friendly efficient firm.”

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Posted 3 years ago

“My Decking planters are amazing, solid and attractive. They arrived yesterday earlier than expected. The quality was commented on by my removal men this morning. I cant wait to fill them in my new courtyard garden.”

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Posted 3 years ago

“Great product, faultless service”

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Posted 3 years ago

“Excellent service. Polite delivery and very good product thank you.”

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Posted 3 years ago

“The ordering process and delivery is great but I think they are over priced. I purchased larch cladding and it was twisted and I really struggled to connect the wood. I didn’t have enough in the end so having spent £400 I had to bodge up my shed door in other wood. I also purchased 6 x 1 larch edging and that was split and not even the same width.”

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Posted 3 years ago

“Website easy to navigate. No minimum order so good for DIYers. Speedy delivery with up to the minute progress on the dqy. Great service.”

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Posted 3 years ago

“Reliable good service and a good product.”

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Posted 3 years ago

Ruby UK is rated 4.8 based on 1,192 reviews