Ruby UK Reviews

Name: Ruby UK
Rating: 4.79

4.8 Rating 1,192 Reviews

95 %

of reviewers recommend Ruby UK

Company Reviews

Product Reviews

4,516

Questions

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Phone:

01409 231763

Email:

customersupport@ruby-group.co.uk

Location:

Ruby UK LTD Burdon Lane Highampton Beaworthy Devon
EX21 5LX

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Ruby UK 5 star review on 17th August 2022

679

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having confirmed delivery instructions prior to placing the order, what seemed a simple request to be "informed of delivery day & time" turned out to be impossible for Ruby to carry out. 1 to 5 day delivery turned out to be 10 day, No response from " transport manager" as promised by "on line chat" response. No confirmation email on day of delivery nor text/call from delivery driver. However the product, 12ft gate is excellent and great quality.”

Helpful Report

Posted 3 years ago

“Good quality product. Order was delayed, understandable at the moment, but communication was poor. When order arrived it was the wrong size (3 boards instead of 2, but given the issues I just accepted it. Still looks good.”

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Posted 3 years ago

“Very happy with products, wrapping and prompt delivery. Will use again.”

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Posted 3 years ago

“Great quality products that were delivered very quickly. Would 100% recommend.”

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Posted 3 years ago

“Excellent service and product. Ordered Sunday evening delivered Tuesday.”

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Posted 3 years ago

“Delivery always good, quality looks good, but for wood time will tell I'm no expert, would buy from Ruby again”

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Posted 3 years ago

“Fantastic service. Great comms, very very knowledgeable and helpful. Quality of items (2 garden gates) greatly exceeded expectations, absolutely top notch.”

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Posted 3 years ago

“My shoes arrived with a scratch, I emailed this company and spoke with ( Tyla ) he was so helpful and fixed my issue straight away. Great company to deal with and great boots!”

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Posted 3 years ago

“Quality of planters is excellent. Comms around delivery were not so good but thanks to Tyla for her diligence in tracking down my order. I have recommended to family and would use again. Prices reasonable.”

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Posted 3 years ago

“Ordered twice from Ruby Group - first time all ok - second time the wrong timber was delivered - however a webchat and phonecall quickly sorted this out. A few days later, the wrong items were collected and the correct ones delivered. Impressed with speedy and courteous service - will definitely use again!”

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Posted 3 years ago

“Excellent service. The goods I required were easy to find on the internet page, and delivery was extremely quick. I would recommend this company. Colin Jackson. Southport.”

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Posted 3 years ago

“Excellent services, good products, good prices. Ruby's customer service is very impressive and their delivery driver was a pleasure to deal with.”

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Posted 3 years ago

“Great service arrived on time will use again”

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Posted 3 years ago

“I ordered two 1.2 metre wooden planters on line. Throughout the process I was kept informed of the progress of the order and on the day of delivery I was able to track the order which arrived exactly as advised. We are delighted with the quality and sturdy construction of the planters. I would not hesitate to recommend Ruby.”

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Posted 3 years ago

“Excellent customer service”

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Posted 3 years ago

“As described and delivered on time.”

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Posted 3 years ago

“I am happy Thanks”

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Posted 3 years ago

“Excellent after sales customer service and a great product too (quality shiplap in my case ) will use again”

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Posted 3 years ago

“I received the wrong order which I didn’t accept. I’m waiting for a refund of that order. I placed a new order to get the correct gates but they haven’t arrived yet”

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Posted 3 years ago

“Great timber at a good price and delivered very quickly. Excellent!”

Helpful Report

Posted 3 years ago

Ruby UK is rated 4.8 based on 1,192 reviews