Ruby UK Reviews

Name: Ruby UK
Rating: 4.79

4.8 Rating 1,192 Reviews

95 %

of reviewers recommend Ruby UK

Company Reviews

Product Reviews

4,516

Questions

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Phone:

01409 231763

Email:

customersupport@ruby-group.co.uk

Location:

Ruby UK LTD Burdon Lane Highampton Beaworthy Devon
EX21 5LX

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Ruby UK 5 star review on 17th August 2022

679

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept me updated while waiting for the order to be made and delivered.”

Helpful Report

Posted 3 years ago

“Ordered 10 150mmx15mmx3.0mtr shiplap boards which came well wrapped and quite quickly. unfortunetly one of the boards had a bad warp in it so could only use about a third and another was split on the tongue and could only use half. would recommend you order more than you need. I did get quite a good deal so would contact sale first.”

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Posted 3 years ago

“I’m still waiting for my order which should have arrived 3 days ago. Promised a call back to tell me what was happening and am still waiting”

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Posted 3 years ago

“First class service all round, will certainly use again. Thank you.”

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Posted 3 years ago

“Easy to order, fantastic communication that kept me informed, delivery spot on time. Product good too. Wish all purchases from the net were like this.”

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Posted 3 years ago

“Was very pleased with our decking planters. However was was surprised that stapled to one of them was the drivers route sheet showing 14 customers delivery information. This included names, full addresses, personal telephone numbers and what they had bought. A data protection slip up?”

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Posted 3 years ago

“Excellent gates and by far the best price around, delivered on time and customer service very efficient, definitely use this company again”

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Posted 3 years ago

“items delivered on time and the quality of the goods were great”

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Posted 3 years ago

“Dispatch was very fast and i am very pleased with the product and the service.”

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Posted 3 years ago

“Excellent product exceptional quality, from start to finish I ordered and delivered in a few days”

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Posted 3 years ago

“Wood good quality ,order arrived promptly only gripe order was put to on driveway without driver knocking and forged a signature, luckily our neighbour told us otherwise it could of been stolen”

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Posted 3 years ago

“Arrived on time, built to a good standard & timber quality was great 👍 I am a full time landscaper & know how things should be! generally order from local suppliers but they were unable to help. Wasn’t disappointed & will be using again! 5 ⭐️”

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Posted 3 years ago

“Excellent product at a sensible price and delivered by an excellent courier (Jackson’s Courier Svs) who barrowed the planter to the top of my garden which was appreciated as it weighed 40 LG’s. I have added a trellis so that I can grow climbing roses in the raised bed.”

Ruby UK 5 star review on 16th April 2021

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Posted 3 years ago

“very impressive. the order was delivered on time and you can even follow the lorry with your order on it .good quality wood and the order was dealt with promptly. would certainly use again many thanks”

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Posted 3 years ago

“Very good website, free delivery, quality product. What’s not to like. This is the best site for this product that there is bar none. Amazing”

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Posted 3 years ago

“Nice price and nice quick delivery. Could it be better?”

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Posted 3 years ago

“Website as easy to use and did give useful details about precise sizing. We ordered some sample of the Shiplap we were contemplating and that arrived promptly by post office mail. The tracking App made us aware of where our delivery was for the order we then placed and it was delivered promptly and the driver helped us carry it through to our garden.”

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Posted 3 years ago

“Excellent delivery time and so pleased with this product. Very sturdy, well put together.”

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Posted 3 years ago

“Ordered 2 x rough sawn 11 ft gates. Delivered damaged, the knots were as wide as the timber in places 100mm. Structurally unsound. Sent them back with the courier. Emailed Ruby with the issues, told once they get their gates back they will refund me. Luckily I took photos of the damage & knots & sent them with an email stating how is it my fault. It was forwarded onto the complaints department & the lady dealt with it very speedily & gave me a full refund. It’s a shame you have to jump through hoops to get your money back when it’s not your fault.”

Helpful Report

Posted 3 years ago

Hello Mr Perkins We are sorry that you had issues with the gates that were delivered to you. We acknowledged the damage done in transit and as soon as we received your message and photographs we were able to refund you in full so we tried to ensure that we dealt with this in the quickest way possible to get this resolved for you. Kind regards Nikki

Posted 3 years ago

“Product was great and delivered quickly. Customer service very responsive. Ruby were clearly grateful for my customer unlike some (most) builders merchants. Will definitely use Ruby again.”

Helpful Report

Posted 3 years ago

Ruby UK is rated 4.8 based on 1,192 reviews