Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service”

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Posted 11 years ago

“Exceptional service from friendly and helpful staff”

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Posted 11 years ago

“This company is fantastic!!! A beautiful rug, one of the best I have seen for such a competitive price!! Delivery excellent, if you are thinking of purchasing a item for your home, I strongly recommend Rug Store!!! Suzanna”

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Posted 11 years ago

“Lovely quality rug”

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Posted 11 years ago

“As good as it looked on the site and arrived in 3 days!”

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Posted 11 years ago

“Good product, good delivery, easy to order happy customer.”

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Posted 11 years ago

“Good price but out of stock unexpectedly and 2 week wait. Item still not here actually.”

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Posted 11 years ago

“Great Company to deal with. Rugs great quality. Very happy with service provided.”

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Posted 11 years ago

“Good customer care even though my rug was not in stock,they found me one at a another store,that shows they really care about you the customer.”

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Posted 11 years ago

“Fantastic service would not hesitate to buy from again. Smooth transaction and great quality. The slightest inconvenience was even rescinded by free underlay even when not necessary. 5 STARS *****”

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Posted 11 years ago

“very fast efficient service .Rug arrived in a week and was kept informed as to when to expect delivery .In process of ordering another one .”

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Posted 11 years ago

“Very happy with my new rug, thank you”

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Posted 11 years ago

“I had a very good experience ordering from the rugstore north east. The lady i spoke to (Alison), was extremely helpful and I'm delighted with my purchase and the service i received”

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Posted 11 years ago

“Easy order process, kept me informed on stock status and delivery. Got an update to say when delivery would be, and a tracking facility with the courier. Loved the rug - good quality! Would definitely use Rugstore again! Recommended!!”

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Posted 11 years ago

“Good communication from rug store, nice people to deal with. 1st rug had to be sent back due to the rug being smaller than what was stated online. Replacement rug was perfect.”

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Posted 11 years ago

“Very impressed by the rugstoreNE. Spoke to Wayne a couple of times regarding availability and arrival of stock - very friendly & professional. I've just moved house so have been ordering quite a few things and I have to say this was the easiest transaction. The picture & colour of the rug was accurate to what featured on the internet. The rug turned up on the day that was expected (so I didn't have to take time out to go to the parcel depot). Would definitely recommend this company. Thank you RugstoreNE - you have restored my faith in good internet operators!!”

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Posted 11 years ago

“I was extremely impressed with the quality of the rug I ordered, it looks even better in real life than it did on the website (perhaps an opportunity for improvement as the pictures really did not do it justice). Delivery was speedy and I was kept informed at all stages of my order. Thank you. My home now looks cosy and smart.”

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Posted 11 years ago

“I purchased the multi coloured geometric rug and it looks as good as the picture. I too have a wooden floor and it has finished the room off lovely.thank you for such a speedy delivery.”

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Posted 11 years ago

“If customer service could score an Excellent it would ... Wayne and his colleagues have been superb in dealing with me, my changing mind the huge gaps between making decisions and all in the most charming and helpful way. I was very nervous about buying on line but the first rug has been perfect ... the second taken back and exchanged without issue and all being well it will be third time lucky ... if not I know they will sort it out wonderfully. Excellent experience and one I would thoroughly recommend.”

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Posted 11 years ago

“Problem free shopping; really fast delivery and lovely good value product.”

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Posted 11 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews