Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good product fast delivery”

Helpful Report

Posted 5 years ago

“Our rug is perfect and Wayne at Rugstore NE could not have been more helpful arranging delivery around our availability. We would definitely recommend.”

Helpful Report

Posted 6 years ago

“The rug we love,the service we cherish, many thanks for such a lovely Rug, thanks to Wayne also for his curtesy, Merry Christmas to you all.Terry Di And Family,”

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Posted 6 years ago

“We were kept informed about the progress of our order. Our rug was delivered within the week. Perfect!”

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Posted 6 years ago

“Over the years we've bought a number of rugs from RugStore NE and every one of them has been of excellent quality and value (we've still got them all - we just swap them around). We've visited the store a few times and the guys there are great. When we've bought via the internet, the communications have been spot on. Delivery is always super fast. Thanks very much!”

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Posted 6 years ago

“Best price online, quick efficient service, couldn't fault anything.”

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Posted 6 years ago

“RugStoreNE offers an excellent web site and a comprehensive range of products. I purchased a Noble Art classical design rug of 290 x 200 cm for my kitchen. Order placed 20 November, 2018. Item delivered 24 November, 2018. I had first class & timely communications via email & text from initial order to delivery. The rug was of excellent quality with good weight & thickness - exceeding what I expected from a £340 purchase. From initial web search, product selection, payment process, delivery and customer communications my experiences were first class - and I'll use the company again. Highly recommended.”

Helpful Report

Posted 6 years ago

“Just perfect rug store kept me fully updated on my purchase . The delivery was quick and it also gave me a time would definitely use again . And the rug was well wrapped and in perfect condition thank you rug store”

Helpful Report

Posted 6 years ago

“We have been trying to find a quality rug at a sensible price for some time. The choices seemed limited and while the likes of John Lewis sold quality rugs the prices were always a problem. By accident, on-line, we discovered the Rug Store in Sunderland. The shop was about an hours drive away so on a rainy Saturday we set off. From the outside the shop looks nothing but when you enter it is totally different. Very impressive and professional displays but more importantly, friendly, knowledgeable people. We bought a beautiful rug at a very good price and received the best service possible. The life of a small retailer must be very difficult but it is up to us to support the good guys and the Rug Store North East certainly deserves success. Peter Gray”

Helpful Report

Posted 6 years ago

“The rug I ordered late on Monday night was delivered to my address in Ireland on Thursday morning. Was impressed with such a prompt delivery and packaging. The rug was just as described online - I am very happy with RugStore NE and would use them again. Well done RugStore”

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Posted 6 years ago

“Excellent price matched by great service beat local black Friday discount by a further 20% and then delivered free the next day. Not a lot more to be said.”

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Posted 6 years ago

“The service and staff at Rugstore are first rate. It's a really nice shop and it has a large range of top quality goods. Highly Recommended..”

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Posted 6 years ago

“Good service very helpful!”

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Posted 6 years ago

“Unless you want to pay £20 to return a rug if you don’t like it I would stay away from this company.”

Helpful Report

Posted 6 years ago

“Excellent service, received the rug on my requested date, hassle free. Answered all my questions in a professional manner. Would definitely use again.”

Helpful Report

Posted 6 years ago

“Love the rug we bought, it's a turquoise and grey tribal one. It was better priced for the size than others we found online. And we didn't expect it to have such a lovely deep pile. Delivery was prompt, communication with Rugstire NE was good too. All good!”

Helpful Report

Posted 6 years ago

“We had an excellent all round service from Rugstore NE. Their website was easy to use. We found a rug we liked and it was on offer at a very competitive price. Ordering online was easy and the delivery was within days - wonderful. We love our rug and it is just as illustrated on the website. Would highly recommend this company.”

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Posted 6 years ago

“Delighted with the rugs and with the helpful service - both on-line and over the 'phone. Thank you!”

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Posted 6 years ago

“A beautiful rug just right for my hallway. thank you”

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Posted 6 years ago

“Very good friendly no quibble at The RugStore NE, I placed my order & my beautiful Sanderson rug came about the same day I was told to expect it, the red poppies rug has now changed from a light grey to a fawn colour, But it is absolutely gorgeous : ) Wayne whom I spoke to over the phone was lovely, so kind and helpful ; I would absolutely recommend The Rug Store NE to anyone who is looking for the perfect rug .”

Helpful Report

Posted 6 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews