Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website.Immediate response to tell me the item I had ordered was out of stock and the date of new stock and delivery to me. Staff were very friendly and helpful. and delivery was on time, tracked and delivered well wrapped. What more can you ask except more of the same. Item was what I expected it to be. Thank you RugStore NE”

Helpful Report

Posted 10 years ago

“I was impressed with the speed in which the rug was delivered and to the correct address which doesn't always happen. The rug is perfect for what I am looking for in size and colour and I am very happy that I chose The Rug Store and would recommend them to other people”

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Posted 10 years ago

“Absolutely brilliant thought I would have to wait quite a while but my rug was delivered very promptly. The rug itself is lovely and although it has only been down a couple of days, admired by many. Great value too.”

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Posted 10 years ago

“very prompt service, and was delivered when they said it would be. kept me informed as to the progress of my order”

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Posted 10 years ago

“I ordered online, the rug arrived, excellent quality, unfortunately I had ordered the wrong shade, I returned the rug, they were very helpful and refunded my money. Excellent service!”

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Posted 10 years ago

“great website, good communication by email and by phone about delivery timescales. When the courier incorrectly routed one package the courier emailed me, but the rugstore called immediately to confirm I understood there would be a delay and apologised. great service thanks”

Helpful Report

Posted 10 years ago

“We placed our order online and immediately received an E-mail to say the product wasn't in stock but would be available in 10/14 days. We then received a further mail about a week later saying the product was now in stock and would be delivered the next day. Sure enough it arrived as promised and we are delighted with it.Good job!”

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Posted 10 years ago

“The customer service and deliveries are brilliant. Although the rug I ordered was not the correct colour, the service was brilliant to pick up the rug and offer other available rugs”

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Posted 10 years ago

“Ordered rug underlay in the evening and it was delivered next day, great product and best value I could find on the web.”

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Posted 10 years ago

“The service was excellent. Order one day deliver the next. I made a mistake on the colour of the first rug and contacted the company by phone. The staff were more than helpful and in this instance the first rug was returned upon delivery of the second. No protracted paper work or refund and re-sale. Other companies should take an example from this super efficient company. I would most certainly recommend them and use them again in the future. Thank you!”

Helpful Report

Posted 10 years ago

“We are so happy with the quality of our rug. It is exactly as pictured on the website. When I called the customer service desk with a query it was dealt with quickly and effectively. I would definitely purchase from RugstoreNE again”

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Posted 10 years ago

“Fast, helpful and all-round excellent. Friendly on the phone and sorted same-day despatch at no extra cost”

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Posted 10 years ago

“The rug arrived reasonably quickly and was as described on the web site. It looks good on the floor.”

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Posted 10 years ago

“Fast delivery ... Good service .... Would recommend to a friend”

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Posted 10 years ago

“I ordered a rug on Friday am, it was despatched 2 hours later and arrived on schedule. I am very surprised by its excellent quality, especially as it was cheap and no postage charge. I am totally satisfied and would recommend the company to relatives and friends, without any qualms. In the jargon of many adverts "Buy it!" R.P.”

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Posted 10 years ago

“Excellent”

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Posted 10 years ago

“Arrived very quickly. Very pleased Thankyou will be buying again.”

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Posted 10 years ago

“one of the best sites i have ordered from”

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Posted 10 years ago

“Got the rug the next day and I am very happy with it”

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Posted 10 years ago

“Very pleased my rug. Love the colour and Deco design. It finishes the room now that I have the new. Flooring.”

Helpful Report

Posted 10 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews