Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and competitive prices. Rugdelivered exactly when specified with 1 week turnaround over christmas period AND with the benefit of a holiday period discount. Very pleased”

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Posted 4 years ago

“Just love this rug - so much so we have bought two, one for a second property we own! Vibrant colours, super quality and great choice of sizes.”

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Posted 4 years ago

“Excellent service, quick delivery and lovely rug”

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Posted 4 years ago

“Easy to order from. Great value. Quality rug. Good communication. Prompt delivery and well packaged.”

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Posted 4 years ago

“I ordered over the Christmas period, so didn't expect a very quick delivery. The company got in touch once back at work after the holidays and the rug I ordered came within a few more days after that. I was glad to know I would be sent a delivery 'slot' close to the actual delivery day. It all worked like clockwork. I am now the possessor of a most beautiful rug, which has brightened up my life and living room! The rug looks very similar to its picture, which another purchaser also mentioned, which helped me choose it. I am one delighted customer. This is a good firm that deliveres what it promises. Thank you!”

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Posted 4 years ago

“Quick delivery. The item on the site was exactly has described.”

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Posted 4 years ago

“We had a few problems withDHL delivery but not Rugstore fault. They couldn’t have dealt with it any better. Tony and Wayne top men. Kept us informed every day.”

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Posted 5 years ago

“Great range of rugs, great price, great communication and delivered promptly. Couldn't fault a thing. Thanks.”

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Posted 5 years ago

“Easy to order. Great Black Friday price! Delivered as promised.”

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Posted 5 years ago

“Lovely art deco rug delivered quickly and really happy with it”

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Posted 5 years ago

“For the price, this rug represents really great value. Nice and cosy!”

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Posted 5 years ago

“Excellent Quality rug, swift delivery & great communication. Would highly recommend this seller.”

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Posted 5 years ago

“I hadn’t read the small print so when I ordered the rug I was surprised to hear it wasn’t in stock. However, after contacting the store I received accurate information on its availability and estimated arrival date - the rug arrived earlier than I expected and I’m very pleased with it.”

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Posted 5 years ago

“Excellent service and communication from Rugstore NE. I would definitely buy again from them.”

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Posted 5 years ago

“Although I had to return the rug I had bought due to it being the wrong colour the rug was picked up the next day for free. The person I spoke to on the phone was very polite and the refund given the next day. Very good service.”

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Posted 5 years ago

“Lovely rug, looked exactly as advertised on the website. Customer support kept me updated each step of the process, with delivery made well within estimated time frame. More than happy!”

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Posted 5 years ago

“responsive and efficient service, good value for money”

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Posted 5 years ago

“Excellent service, very competitive price and kept me in touch with delivery details and dates. Would highly recommend”

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Posted 5 years ago

“What a fabulous store to deal with. Very polite and efficient gentleman on the telephone who could not have been more helpful. Very prompt service and the rug is unbelievable. Exactly as described and top quality. Would highly recommend to anybody and will certainly use them again. Thank you so much.”

Helpful Report

Posted 5 years ago

“The rug is good quality and colours are true to the online photos. In addition the customer service from the Rugstore NE team goes above and beyond as they sorted out errors made by the courier within 24 hours.”

Helpful Report

Posted 5 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews