Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from online ordering to delivery. Used them twice and been very happy with the level of service on both occasions.”

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Posted 1 year ago

“Fantastic high quality product! Great price and speedy delivery. Communications from this company throughout were excellent. I would highly recommend.”

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Posted 1 year ago

“Bought underlay to keep large rug in place over a wooden floor. Worked very well and keeps rug in place no clumping up at all”

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Posted 1 year ago

“Delighted with our new rug, it really lifts the room. Great choice, quality and service. Thank you.”

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Posted 1 year ago

“Excellent service, I ordered two rugs so that I could choose between them, kept one, and returning the other was not difficult. Good choice of products, I would recommend this company.”

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Posted 1 year ago

“Excellent! Ordering through to Delivery and purchase completion . Extremely satisfied and the sheer quality of the product was an added bonus! Would recommend Rugstore NE to any prospective buyers”

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Posted 1 year ago

“Very pleased with the way drugstore handled my order, my rug was out of stock at the time of ordering but drugstore kept me up to date until rug was delivered. Very pleased with my rug”

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Posted 1 year ago

“Amazing for Rugs”

Rugstore NE 5 star review on 15th February 2023

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Posted 1 year ago

“Ordered 2 rugs this year. This company IS the cheapest compared to its rivals and delivers for free. Ordering was simple and both items arrived within 4 days. Couldn't recommend more highly.”

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Posted 1 year ago

“I hadn't noticed the promotional code until after I placed the order. I emailed admitting it was my error however the Rugstore reimbursed me the discount for which I was most grateful. The rug was sent directly from the manufacturer and unfortunately they sent the wrong design, picker error. I phoned the Rugstore who arranged for theat one to be collected and the correct one to be delivered the following day. Great service by the Rugstore and very reactive. Good customer service.”

Rugstore NE 5 star review on 5th February 2023

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Posted 1 year ago

“Excellent staff especially Alison. Great stock with professional and efficient service. Many thanks”

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Posted 1 year ago

“Excellent service. Ordering easy and very quick delivery. Rug exactly as described”

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Posted 1 year ago

“Great supplier brilliant delivery service. Will definitely buy from them again”

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Posted 1 year ago

“Excellent service. Rugs delivered to schedule and carefully packed.”

Rugstore NE 5 star review on 10th December 2022

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Posted 2 years ago

“Such amazing personal service - from point of calling to discuss the product i was interested in to placing the order. Very competitively priced. Would def order again from Rugstore NE”

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Posted 2 years ago

“Delighted with my new rug. Delivered very quickly and also very pleased that I was able to match it to an identical one purchased several years ago”

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Posted 2 years ago

“Great service, very quick delivery. Could not ask for more.”

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Posted 2 years ago

“This company was a pleasure to deal with. They were friendly and helpful and their service exceeded all expectations. Highly recommended. Rugs were lovely.”

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Posted 2 years ago

“Excellent customer service and very friendly staff. I did have some issues with the courier but this was not the fault of rugstore and they did their utmost to sort the problem as quickly as possible. I would highly recommend.”

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Posted 2 years ago

“Would not go anywhere else for our rugs we now live in Yorkshire but more than happy to travel back up to Sunderland. Excellent customer service friendly, polite and honest about the rug that you are buying. Have rung the store to order a further rug no problem, received within a couple of days”

Helpful Report

Posted 2 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews