Rugstore NE Reviews

Name: Rugstore NE
Address: Fulwell, Sunderland, Tyne and Wear, Fulwell, Sunderland, Tyne and Wear, United Kingdom
Rating: 4.90

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Rugstore NE

4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0191 5492783

Email:

tony@rugstorene.co.uk

Location:

Fulwell, Sunderland, Tyne and Wear,
Fulwell, Sunderland, Tyne and Wear
United Kingdom
SR6 9AA

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Rugstore NE 5 star review on 15th February 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product exactly as described”

Helpful Report

Posted 5 years ago

“Despite living in central England, this is my 'preferred' Rug store and default setting as/when I need a new rug. This is because I have experience of them (over the phone and on-line) and have found them to be courteous, dependable and do exactly as they say they will - a rarity in today's world. The goods have been good quality and affordable also. No complaints at all.”

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Posted 5 years ago

“Very pleasant people,rug arrived when it was supposed to and in perfect condition”

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Posted 5 years ago

“ordered rug on Wednesday, arrived on Friday. excellent service very pleased with product.so pleased ordered another of the same but smaller for other end of the room, but waiting for this one to be delivered from suppliers. ( so not so quick) but eagerly awaiting delivery”

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Posted 5 years ago

“Found this place by accident by way of a Google search. We ordered a large rug for the dining room. It looked bbetter than expected once it arrived. We've ordered another one for the bedroom but have to wait a couple of months which is a shame. The service is second to none & your kept fully updated on your order.”

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Posted 5 years ago

“Hi, I looked around for a carpet to match one that I had bought previously, found it at rugstpre and ordered it. I ordered it and it was delivered next day without me asking for next day delivery and all before 10.30am. Excellent, you couldn't get better than that. Would definitely buy from here again. Jacqui West in North Northumberland”

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Posted 5 years ago

“Great service good communication. 100% happy”

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Posted 5 years ago

“Ordering and delivery went very well, rug is beautiful, just like the picture, we love it, just as soft as it said. Thankyou”

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Posted 5 years ago

“Would use again in future and highly recommend.”

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Posted 5 years ago

“Very pleased with Rugstore NE. The product was exactly as described, the price was competitive and delivery was on time”

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Posted 5 years ago

“A very good price along with quick delivery.”

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Posted 5 years ago

“Was informed all the time about delivery and rug was perfect”

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Posted 5 years ago

“Great company to deal with great client contact would highly recommend a pleasure to deal with thank you”

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Posted 5 years ago

“Very good selection of rugs. Kept me informed about my order. Delivered as stated. Very pleased with purchase. Rug looks great, good quality and feels luxurious. Colour slightly paler than in photo, but still very pleased.”

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Posted 5 years ago

“I ordered a hallway runner, and my partner and I are very very pleased with it, the colours are lovely and it fits perfectly in our hallway and is exactly the right height which doesn't interfere with the opening of doors etc. The service was excellent. I was kept informed by text and email from the point of ordering to delivery. I would definitely recommend this company. :-)”

Helpful Report

Posted 5 years ago

“I was a little wary as I hadn’t heard of this company previously and only found them because a rug I wanted was cheaper there than any other stockist. I took the chance and ordered it and can highly recommend them. The communication was great, the company contacted me after payment to let me know the rug was in stock with their supplier but given it was Easter weekend may take a week to arrive and they would post it straight out to me. They were completely true to their word and reliable and I could track my delivery on exactly the day they said it would arrive. The whole process was simple, reliable and the price couldn’t be beaten and I did look for the best bargain! Even better, the rug looks just like the picture and I love it. Thanks Rugstore NE, I’ve already shared the link for the rug on a social media hone design group I’m in.”

Rugstore NE 5 star review on 1st May 2019

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Posted 5 years ago

“Excellent service. Ordered a rug and it arrived within 24hours. Cheaper than other sellers too.”

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Posted 5 years ago

“I came across RugStore NE with a random google search so you never quite know what you’ll get, but they were brilliant! My product is as expected, delivery as they promised. Plus I had a nice note a couple of days after I ordered and paid, to say they had a discount starting the next day, which they gave back to me. Thanks guys!”

Helpful Report

Posted 5 years ago

“Very efficient company. Rugs came really quickly despite the bank holiday. Tundra rugs are a good quality heavy rug. I’ve purchased before. Would have given five stars, but if you make a mistake with your choice of rug you order or it’s not of good quality, or looks different colour to internet photo then you have to pay for returns unless it’s an exchange. So need to make sure you know what you are buying. Otherwise This company itself have loads of choice and are a good company to buy from.”

Helpful Report

Posted 5 years ago

“Order was placed and we were kept informed of its availability , which arrived earlier than anticipated. Unpacked to check was right item , which was correct. Rugs not been laid yet but must say the quality is everything we had hoped for .”

Helpful Report

Posted 5 years ago

Rugstore NE is rated 4.9 based on 2,754 reviews