RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,243 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,243 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 5 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“Beth was excellent. There was no wait for chat. She answered my questions fully, was polite and professional, and it was a great customer service experience. This is my second purchase with Rug Studio, and their customer service is a primary reason — plus great prices!”

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“Fast service and friendly employees. BEAUTIFUL rug. Thank You.....”

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“Very happy with the quality of the product I received !”

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“The delivery of the rug was flawless. The rug looked far better in person than on line. I couldn’t be happier with the product and the service.”

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“Rug is beautiful, delivery went as planned.”

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“Our 9 x 12 rug is just now starting to lay flat - it’s been about a month. Corners are still a problem, and several larger ripples remain in the middle. The order and delivery process was flawless, and we like the color.”

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“The rug was as described. Dimensions are accurate. Packaging was good. I’ve bought the brand before with confidence. Still has roll indentations, however, after many weeks of lying flat. It will, hopefully, fully relax over time.”

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“I ordered a rig by phone. I never received any email that my rug came in, months later I called and the staff were very rude about my not picking up the rug. I sent another email which they sent back to me.”

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“Beautiful rug! Very thick and plush. Lovely pattern! It said it was burgundy but it was more crimson in color But that said we love it. Highly recommend. We will be back!”

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“I ordered a large rug a couple of years ago and came back for more! Rugs were a very good quality. They arrived quickly at my door. I appreciated communization in the process. Highly recommend!”

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“Rug arrived promptly and was exactly what we wanted!”

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“Rug and service were the best!”

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“Rug came in perfect condition very quickly after I ordered it! I’m very pleased with Rug Studio!”

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“Rug is perfect and ordering experience was excellent. Rug was shipped quickly and was well-wrapped. Very satisfied.”

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“Very happy with rug runners and anti-slip pads. Rug is nice and plush and great color (navy).”

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“Easy to work with”

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“The quality of the Rug is excellent. It took a while to ship but well worth it.”

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“The rug arrived very quickly, less than a week, and was just as pictured. Beautiful! I had originally found this rug on another website, however it was priced less expensively at the Rug Studio and not on back order. Win/win! No surprises and wonderful customer service. A very easy company to work with.”

RugStudio 5 star review on 24th October 2024

Helpful Report

Thank you for sharing your feedback with us. We are truly sorry to hear about your experience and want to address your concerns. Upon reviewing your order history, we see that your order was shipped within 24 hours of being placed, and tracking shows it was delivered over a month ago. A photo of the delivery at your front door is also available in the tracking details. While we understand that issues can arise, we ask that any delivery discrepancies be reported to us within 5 days of the tracking showing the item as delivered. Unfortunately, we have no record of any communication or a cancellation request from you prior to shipment or after delivery. Customer satisfaction is extremely important to us, and we always aim to respond to inquiries promptly. If there was any issue in reaching us, we sincerely apologize. We encourage you to reach out directly at 800-796-8890 if you have any further concerns, and we will do our best to assist you.