RugStudio Reviews

Name: RugStudio
Address: 12719 Cimarron Path San Antonio, TX 78249, 12719 Cimarron Path San Antonio, TX 78249, Texas
Rating: 4.85

4.9 Rating 3,226 Reviews

96 %

of reviewers recommend RugStudio

4.9

Based on 3,226 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About RugStudio:

For more than 90 years, RugStudio has enjoyed success with rugs, in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing. RugStudio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.

Visit Website

Phone:

1-800-796-8890

Location:

12719 Cimarron Path San Antonio, TX 78249,
12719 Cimarron Path San Antonio, TX 78249
Texas
78249

RugStudio 2 star review on 25th October 2024

Sarah

Anonymous

Anonymous // 01/01/2019

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“The Client care person (Karla) was very efficient.”

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“Very easy to order, on sale and excited for it to arrive.”

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“Karla was very polite and provided a link for me to access.”

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“Excellent timely delivery of my order❗️”

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“Karla was fantastic! Prompt, helpful, and direct.”

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“It was fine. I ordered a color swatch and it seemed to take a while to get here. Other than that, everything went as expected.”

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“Karla, answered my questions about shedding, now I feel comfortable to choose a rug”

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“Karla was very helpful.”

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“Excellent! The original rug was shipped to us with a defect. Upon calling Rug Studio and speaking to Brittany, the problem was immediately acknowledged, the rug was promptly picked up, repaired and returned to us in perfect condition. Rug Studio provides excellent customer service! We would definitely purchase from them again. Brittany was fantastic through this entire process!”

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“FANTASTIC!”

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“Great! Karla helped me figure out where my package is :)”

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“Service was great. The rug arrived early and looks as it did online.”

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“Customer service was helpful”

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“Great price, excellent customer communications, and fast shipping.”

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“My on-line chat with Karla was great. She responded quickly and answered my questions promptly. She was well versed in Rug Studio policies as well. I would use on-line chat again.”

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“I chatted with Karla this morning and she was extremely helpful in answering my questions and helping me find what I need. Congratulations on having such prompt and friendly customer service!”

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“Great service! Thank you!”

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“I have not purchased anything from them yet and have spent months looking. I have a very difficult combination of things the rug has to work with, and have been afraid to buy online, in spite of the wide variety of choice. In the local rug stores, prices are just too high. So while inquiring about a rug in the online chat, they kindly volunteered to help me find something that would work. I've sent them photos and they will get back to me in a few days. This is such a great help, along with the reviews from other happy customers, it will make me much more comfortable buying online.”

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“Good variety of rugs and colors. Prices seem fair, too. Fast delivery.”

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RugStudio is rated 4.9 based on 3,226 reviews